HappyFox is a cloud-based help desk software. Trusted by thousands of customer support teams of all sizes, HappyFox supports both web and mobile usage. Known in the market for its ease of use, HappyFox ticketing system comes with a self-service knowledge base, webhooks, and robust ticketing features. Overall, HappyFox is a worthy alternative to Zendesk.
With HappyFox on JIRA, support tickets from HappyFox can be linked with tasks on JIRA, to have seamless flow of information between the support and development teams. Any update on a JIRA task will reflect on the HappyFox ticket, allowing the support team to keep the customer in loop. Vice versa, updates from customer will get added to the JIRA task for the development team to work on.