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HelpDesk for Jira (Customer Portal & SLA & OLA)

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Teamlead

HelpDesk: free unlimited customers, core & software users as agents, customer portal, SLA, comment templates and much more

⏱️ Customer Portal SLAs

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ChiliShelf

Empower your service desk with real-time SLA information directly in the portal. 1234…GO

Customer Portal Notifications for Jira

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Twinit

Enhance your Customer Portal with in-app notifications

Better Search in Customer Portal

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Twinit

Extended search and results view on Customer Portal for request types, registered issues and Assets that meet search criteria

JSMXtend - CSAT for Jira Service Management Customer Portal

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T4S Partners

Add your own Customer Satisfaction Survey to the JSM Customer Portal

Customer Portal Notifications for Confluence

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Twinit

Enhancement for Customer Portal Notifications to receive notifications from Confluence

Quick Screen Recordings for Jira and Customer Portal

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Dacha

Engage your users/customers to attach screen recordings to Jira tickets

Extended Schemes for Customer Portal

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Develocenter

Manage priority list on Customer Portal

Translation tool for JSM Customer Portal

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excentia

This plugin enables to translate customer portal texts to user profile language set up

Actions for Jira Service Management

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Deviniti

Add self-service actions to your Customer Portal: editable requests, drafts, required fields, and progress tracking. Zero coding

Feature Bundle – Self-Service Extension for JSM

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Appsvio - Atlassian Partner of the Year for 2023

Improve your JSM customer portal’s IT support self-service capabilities, with better end-user experiences and service delivery

Theme Extension for Jira Service Management

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Deviniti

Create a Customer Portal in Jira Service Management that reflects your brand

Secure Fields - Data Security & Privacy

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Almarise

Fine-grained custom field-like security for Jira. Restrict view or edit permissions on a field basis. JSM Customer Portal too

ITSM Language Translation for JSM Translate Customer Request

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resolution Reichert Network Solutions GmbH

Automatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal

SAML/OAuth SSO for JSM Customers

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miniOrange

SAML/OAuth SSO for JSM Customers: Elevate Customer Portal Security with Seamless SSO Integration

Requests Export for Jira Service Management

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Narva Software

Empower your customers. Let them export/download requests to CSV/Excel from Jira Service Management customer portal

Ukrainian Language Pack for Jira

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Softlist Sp. z o.o.

Use your Jira with Ukrainian (UA) language now - the fully translated User interface, Administration section and Customer portal

Push Notifications for Jira and JSM

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Twinit

Never miss a Jira update - Instant push notifications for Jira, JSM, and Customer Portal