6,891
Customers have installed this add-on in at least 6,891 active instances.
6,891
Customers have installed this add-on in at least 6,891 active instances.
    by Zendeskfor JIRA Cloud and JIRA Server 7.0.0 - 7.3.8
    Supported
    Zendesk supports this add-on.

    Get support

    Supported
    Zendesk supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    Get it nowFree add-on

    Create a seamless workflow between Zendesk Support tickets and JIRA issues and unite your support and engineering teams

    Create a seamless workflow between Zendesk Support tickets and JIRA issues and unite your support and engineering teams

    Ensure no bugs are left behind

    A holistic view from support to engineering

    Complete control of data sharing

    Support teams can easily escalate and link Zendesk tickets to JIRA issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.

    Within JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave JIRA.

    Customize the Zendesk add-on for JIRA to fit your teams’ workflows. You can choose the info you want to show from JIRA in Zendesk, and share tags from Zendesk to JIRA too.

    Ensure no bugs are left behind

    A holistic view from support to engineering

    Complete control of data sharing

    Support teams can easily escalate and link Zendesk tickets to JIRA issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.

    Within JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave JIRA.

    Customize the Zendesk add-on for JIRA to fit your teams’ workflows. You can choose the info you want to show from JIRA in Zendesk, and share tags from Zendesk to JIRA too.

    More details

    WITHIN ZENDESK:

    • JIRA data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what JIRA info is shown.
    • Link one or more Zendesk tickets to existing JIRA issues.
    • Create a new JIRA issue from within Zendesk with all the info your engineering team needs.
    • Notify a JIRA user through a comment in Zendesk.
    • Tags from Zendesk to JIRA are shared allowing you to power your workflows.

    WITHIN JIRA:

    • Linked Zendesk tickets are displayed in the Zendesk activity tab within JIRA —providing a view of all public and private comments.
    • Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
    • Linked Zendesk tickets are also displayed in the sidebar next to the corresponding JIRA issue. You have complete control over what custom fields are shown from Zendesk in JIRA.
    • Your JIRA users can choose to notify either the customer or the Zendesk support agent.
    • Use workflow to automatically notify linked Zendesk tickets.

    More details

    WITHIN ZENDESK:

    • JIRA data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what JIRA info is shown.
    • Link one or more Zendesk tickets to existing JIRA issues.
    • Create a new JIRA issue from within Zendesk with all the info your engineering team needs.
    • Notify a JIRA user through a comment in Zendesk.
    • Tags from Zendesk to JIRA are shared allowing you to power your workflows.

    WITHIN JIRA:

    • Linked Zendesk tickets are displayed in the Zendesk activity tab within JIRA —providing a view of all public and private comments.
    • Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
    • Linked Zendesk tickets are also displayed in the sidebar next to the corresponding JIRA issue. You have complete control over what custom fields are shown from Zendesk in JIRA.
    • Your JIRA users can choose to notify either the customer or the Zendesk support agent.
    • Use workflow to automatically notify linked Zendesk tickets.

    User reviews

    (71)
    Sign in to write a review
    by Joe Bond on 2017-06-16
    Decent for reporting bugs but not very helpful in fostering communication. Using the integration solves the Zendesk ticket (no pending option). I also haven't figured out how to edit the auto responder email yet. I can't add labels from the Zendesk UI of this integration.
    Was this review helpful?YesNo
    by Jennifer Zou on 2017-05-30
    Great customer service. I think this add-on is very powerful.
    Was this review helpful?YesNo
    by Frankie Truong on 2017-05-10
    Lacking some functionality: 1) The only way to comment from Jira to Zendesk is by using the Notify button 2) You can't send attachments from Jira to Zendesk 3) You can't @mention anybody from Jira to Zendesk
    Was this review helpful?YesNo
    by Ameet Kumar on 2017-04-13
    Unfortunately no way to link multiple Zendesk instances to one Jira account.
    Was this review helpful?YesNo
    by Victor Martinez on 2017-02-08
    empty
    Was this review helpful?YesNo
    Zendesk

    Hi Victor

    We detected that failure last night and fixed it, the failure was due to a shared secret change on your server, maybe you installed it on a testing server before?

    It should be fixed now, can you try again?

    Thanks!

    Pricing

    Zendesk provides support for this add-on.

    Zendesk provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2016-10-28

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 3.0.12 JIRA Server 7.0.0 - 7.3.8 Released 2017-04-20

    Summary

    Minor release

    Details

    The addon now collects the JIRA Server version.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Zendesk Support for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Zendesk Support for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Zendesk Support for JIRA.
    4. Click Install to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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