7,322
Customers have installed this app in at least 7,322 active instances.
7,322
Customers have installed this app in at least 7,322 active instances.
    by Zendeskfor JIRA Cloud and JIRA Server 7.0.0 - 7.5.0
    Supported
    Zendesk supports this app.

    Get support

    Supported
    Zendesk supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Get it nowFree app

    Create a seamless workflow between Zendesk Support tickets and JIRA issues and unite your support and engineering teams

    Create a seamless workflow between Zendesk Support tickets and JIRA issues and unite your support and engineering teams

    Ensure no bugs are left behind

    A holistic view from support to engineering

    Complete control of data sharing

    Support teams can easily escalate and link Zendesk tickets to JIRA issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.

    Within JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave JIRA.

    Customize the Zendesk add-on for JIRA to fit your teams’ workflows. You can choose the info you want to show from JIRA in Zendesk, and share tags from Zendesk to JIRA too.

    Ensure no bugs are left behind

    A holistic view from support to engineering

    Complete control of data sharing

    Support teams can easily escalate and link Zendesk tickets to JIRA issues. Notify engineering of bugs that are impeding your customer’s experience and get updates on the issue’s resolution—all from within Zendesk.

    Within JIRA, engineers will have a complete view of customer conversations related to an issue. They can collaborate with your support team to resolve issues—without having to leave JIRA.

    Customize the Zendesk add-on for JIRA to fit your teams’ workflows. You can choose the info you want to show from JIRA in Zendesk, and share tags from Zendesk to JIRA too.

    More details

    WITHIN ZENDESK:

    • JIRA data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what JIRA info is shown.
    • Link one or more Zendesk tickets to existing JIRA issues.
    • Create a new JIRA issue from within Zendesk with all the info your engineering team needs.
    • Notify a JIRA user through a comment in Zendesk.
    • Tags from Zendesk to JIRA are shared allowing you to power your workflows.

    WITHIN JIRA:

    • Linked Zendesk tickets are displayed in the Zendesk activity tab within JIRA —providing a view of all public and private comments.
    • Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
    • Linked Zendesk tickets are also displayed in the sidebar next to the corresponding JIRA issue. You have complete control over what custom fields are shown from Zendesk in JIRA.
    • Your JIRA users can choose to notify either the customer or the Zendesk support agent.
    • Use workflow to automatically notify linked Zendesk tickets.

    More details

    WITHIN ZENDESK:

    • JIRA data is displayed in the Zendesk sidebar, next to a ticket. You have complete control over what JIRA info is shown.
    • Link one or more Zendesk tickets to existing JIRA issues.
    • Create a new JIRA issue from within Zendesk with all the info your engineering team needs.
    • Notify a JIRA user through a comment in Zendesk.
    • Tags from Zendesk to JIRA are shared allowing you to power your workflows.

    WITHIN JIRA:

    • Linked Zendesk tickets are displayed in the Zendesk activity tab within JIRA —providing a view of all public and private comments.
    • Click on a Zendesk ticket to expand and view ticket info and full conversations between the customer and support agent.
    • Linked Zendesk tickets are also displayed in the sidebar next to the corresponding JIRA issue. You have complete control over what custom fields are shown from Zendesk in JIRA.
    • Your JIRA users can choose to notify either the customer or the Zendesk support agent.
    • Use workflow to automatically notify linked Zendesk tickets.

    Reviews for cloud

    (75)
    Sign in to write a review
    by Pete Fisher on 2017-08-24
    Better than the Legacy JIRA Connector but still lacks a number of features such as easy field to field mapping, notification schemes, etc
    Was this review helpful?YesNo
    Zendesk

    Hi Pete,

    Field mapping (and syncing) feature is supposed by the integration, you can find more details here.

    We would love to hear about your other ideas, please email us at integrations@product.zendesk.com

    by David Kane on 2017-07-26
    We use this to easily push a ticket to lira when a developer needs to take a look at a potential problem.
    Was this review helpful?YesNo
    by Finke Lamein on 2017-07-19
    fairly decent plugin, shame it needs a dedicated admin user to install (and is tied to this user as well, spamming that user with subscriptions on zendesk linked issues) Also updates to the plugin are lagging behind with regard to JIRA, delaying even minor updates of JIRA. Maybe post a time frame on the marketplace page to give some idea how long an update of JIRA should be delayed to keep the plugin functioning.
    Was this review helpful?YesNo
    Zendesk

    Hi Finke,

    Thanks for taking the time to provide feedback.

    The integration does indeed requires a dedicated Zendesk account to work. This way JIRA users don't require their own Zendesk login. Since it's a dedicated integration account, there is no need to check emails for this account. Something that many customers find convenient.

    With regards to supporting JIRA updates, we do exhaustive testing for each major release and that can take time. Minor releases should be safe to take.

    by Gonchik Tsymzhitov on 2017-06-30
    I am sorry, this plugin has lacked off functionality: 1. Any modifications done to ticket in jira or zendesk should not affect each other( eg: changing the title in jira should not modify zendesk ticket, comment update in jira should not update zendesk etc.) 2. Ability to manually link multiple zendesk tickets to jira case and vice versa. 3. Closing a ticket in jira should send a private comment in zendesk. ( but should not update status.) 4. Unfortunately, on JIRA side does not have possiblity for map Porject with zendesk. Therefore I have seen some perf regression. Will be nice , if you get some advice and answer. Thank you
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Reviews for server

    (75)
    Sign in to write a review
    by Pete Fisher on 2017-08-24
    Better than the Legacy JIRA Connector but still lacks a number of features such as easy field to field mapping, notification schemes, etc
    Was this review helpful?YesNo
    Zendesk

    Hi Pete,

    Field mapping (and syncing) feature is supposed by the integration, you can find more details here.

    We would love to hear about your other ideas, please email us at integrations@product.zendesk.com

    by David Kane on 2017-07-26
    We use this to easily push a ticket to lira when a developer needs to take a look at a potential problem.
    Was this review helpful?YesNo
    by Finke Lamein on 2017-07-19
    fairly decent plugin, shame it needs a dedicated admin user to install (and is tied to this user as well, spamming that user with subscriptions on zendesk linked issues) Also updates to the plugin are lagging behind with regard to JIRA, delaying even minor updates of JIRA. Maybe post a time frame on the marketplace page to give some idea how long an update of JIRA should be delayed to keep the plugin functioning.
    Was this review helpful?YesNo
    Zendesk

    Hi Finke,

    Thanks for taking the time to provide feedback.

    The integration does indeed requires a dedicated Zendesk account to work. This way JIRA users don't require their own Zendesk login. Since it's a dedicated integration account, there is no need to check emails for this account. Something that many customers find convenient.

    With regards to supporting JIRA updates, we do exhaustive testing for each major release and that can take time. Minor releases should be safe to take.

    by Gonchik Tsymzhitov on 2017-06-30
    I am sorry, this plugin has lacked off functionality: 1. Any modifications done to ticket in jira or zendesk should not affect each other( eg: changing the title in jira should not modify zendesk ticket, comment update in jira should not update zendesk etc.) 2. Ability to manually link multiple zendesk tickets to jira case and vice versa. 3. Closing a ticket in jira should send a private comment in zendesk. ( but should not update status.) 4. Unfortunately, on JIRA side does not have possiblity for map Porject with zendesk. Therefore I have seen some perf regression. Will be nice , if you get some advice and answer. Thank you
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Pricing

    Zendesk provides support for this app.

    Zendesk provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2016-10-28

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 3.0.14 JIRA Server 7.0.0 - 7.5.0 Released 2017-09-18

    Summary

    Minor release

    Details

    Changed the way the addon stores JIRA Server identifier to better support backup and restore scenarios.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Zendesk Support for JIRA via search. Results include app versions compatible with your JIRA instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Zendesk Support for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Zendesk Support for JIRA.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

    Similar apps