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    by Infoware Studiosfor JIRA Server 6.0 - 6.4.14 and more versions
    Versions available for JIRA Server 5.0 - 5.2.11
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    SLA management made simple and visible

    SLA management made simple and visible

    Monitor SLA’s statistics

    Flexible SLA configuration

    Notifications on SLA status

    New dashboard gadgets have been added to show you various charts to monitor SLA per workflow status, priority and number of issues in a specific % towards reaching the SLA.

    For effective SLA monitoring:

    * Jira projects Total SLA Duration per issue is monitored

    * Workflow statuses SLA’s will be applicable / not

    * On priority level and/or issue type, indicate the min & max SLA times

    On minimum and maximum SLA levels the indicated users, roles and groups will receive notifications that the SLA is about to expire or has just expired.

    More details

    SLA management is such an important part of managing service delivery within your business, both to internal and external clients. You want to see how you are performing on defined SLA’s on each and every issue or tasks your team is working on. SLAware offers the flexibility to select which projects and workflow statuses within a project are being monitored for SLA’s and allows for 3 dimensions of SLA configuration: priority, issue type and workflow statuses.

    Our SLA solution is simple to use and configure yet adds massive business value as it allows you to stay on top of your service delivery game. It offers the following:

    • Easy configuration and setup of SLA’s within the blink of an eye
    • Visible SLA stats per issue on priorities and/or workflow statusses and/or issue types
    • Notifications to keep stakeholders informed on each issue’s SLA status
    • Increase service delivery levels in your organisation
    • Newly added Jira dashboard gadgets for monitoring statistics around

    User reviews

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    by IT medlife on 2015-12-02
    In version only removed email id rechae@gmail.com, however still it's sending mails to ​​development@infowarestudios.co.za. Already reported but not yet respond or resolved.
    0 out of 1 found this review helpful
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    Infoware Studios

    Hi. The changes you requested are a change requests and not a bug or quality issue in our add-on. We have roadmap on our add-on. You are the only customer that requested this change and as a result of this it is not on the top of our backlog and will thus not be prioritised for delivery on our side this year. This has been communicated to you via email.

    We have also released a new version on 14 Oct in which the email alerts has been addressed.

    The release notes read as follows:

    Version • Released 2015-10-14 • Supported By Infoware Jira Support • Paid via Atlassian • GNU Public License (GPL)

    Removed old email addressed used to send emails from the plugin on SLA limits reached.


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

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    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

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    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

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    Infoware Jira Support supports Infoware Studios SLAware Plugin. You can visit the support site to get help.

    Get support


    Version 0.3.0 JIRA Server 6.0 - 6.4.14 Released 2016-07-25


    New dashboard gadgets added


    • Small tweaks and improvements to general configuration.

    The following dashboard gadgets were added:

    • Doughnut for in or out of SLA status
    • Average time in a status for a project configured for SLA management
    • Average time in status for any Jira project and all workflow statuses associated with the project.
    • Percentage of issues in a certain percentage of SLA: 25%, 50%, 75%, 100%.
    • Average time in a priority for a project.
    • Average days per issue type in a status, indicating the number of issues per type.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Infoware Studios SLAware Plugin via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Infoware Studios SLAware Plugin. You're prompted to log into MyAtlassian. Infoware Studios SLAware Plugin begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Infoware Studios SLAware Plugin versions compatible with your instance, you can look through our version history page.

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