Customers have installed this add-on in at least 32 active instances.
    by Top Shelf SolutionsAtlassian Verified
    Top Shelf Solutions is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud
    Top Shelf Solutions supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Store your Project and Issue Files in Amazon S3, and gain unlimited storage

    Store your Project and Issue Files in Amazon S3, and gain unlimited storage

    Issue Level Files

    Project Level Files

    You provide your own S3 Bucket

    Simple Cloud Files allows your to store files in Amazon S3, and have those files associated with an issue in your JIRA Instance. Upload files of any size (no limits), and organize them into folders as you need.

    Have files you need to share with your team? Simple Cloud Files provides project level file storage Perfect for storing things requirements, mockups, and other documentation.

    Simple Cloud Files utilizes the S3 bucket you provide. This means unlimited storage in S3, and if you ever stop using JIRA, your files will still be in your bucket. No worries about exporting your attachments.

    More details

    Atlassian Cloud limits you to 25GB of storage. Break out of those limits with Simple Cloud Files.

    Connect your JIRA Cloud instance to an Amazon S3 Bucket, and instantly upgrade to unlimited storage. (Subject to Amazon S3 Pricing of course).

    Simple Cloud Files allows you to store files on a project level, as well as issue level. Organize your files into folders however you see fit.

    Have other applications that need to attach files to issues? Simply have them upload a file to the right S3 location, and it automatically shows up in the corresponding issue or project.

    User reviews

    Sign in to write a review
    by Stefan Gregori on 2017-04-29
    Just love it! Additionally: I had a bug preventing me from uploading files. They called me for a conference - Support / Dev / Me - and tracked the error down. Next day (Saturday) patch was implemented in production version and my upload worked without doing anything from my side. Best Support ever :-)
    Was this review helpful?YesNo
    by Harley Thorne on 2016-10-10
    When I originally saw this add-on available, I jumped straight into testing and found it was a little off what we were looking for. I decided to send an email to the Top Shelf Solutions team - and what a brilliant choice that proved to be. They implemented every change I required in order to make this add-on work for us. Including: - Displaying the add-on to customers via the customer portal. - Progress bar reliability issues. - Adding the ability to increase the timeout length. - Adding the ability to display the add-on only on certain tickets. It was a pleasure to work with their team and now this add-on has made it possible to finally kill off our FTP server. A brilliant, must download addition to your JIRA instance.
    1 out of 1 found this review helpful
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    by Adam Wride on 2016-09-07
    Great way to see S3 in JIRA.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Top Shelf Solutions is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    JIRA Cloud • Released 2017-06-05


    Projects specific Buckets, Better Bucket Configuration, Bug Fixes


    New Features
    • Ability to have a Global S3 Bucket shared across all projects
    • Ability to configure projects to have their own S3 bucket and their own Service Desk configuration
    • Ability to disable Cloudfiles for a project entirely
    • Drag & Drop support from Desktop (
      • Only works if JIRA create_attachment permissions are disabled for the project

    Improvements & Bug Fixes

    • Bucket configuration can now be done by an admin from within the project or issue itself
    • Improved UI for bucket creation
    • Bucket creation now has validation and connection testing for the S3 Credentials and CORS configuration
    • Improved error messages & error logging when connections fail, buckets are misconfigured, ..etc


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Simple Cloud Files.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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