412
Customers have installed this add-on in at least 412 active instances.
    by SnapbytesAtlassian Verified
    Snapbytes is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Server 7.0.0 - 7.2.5 and more versions
    Versions available for JIRA Server 6.0-m06.1 - 6.4.14
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Snapbytes supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Time to SLA Plugin for JIRA manages your SLAs

    Time to SLA Plugin for JIRA manages your SLAs

    SLA definition

    SLA Timer as countdown

    JQL functions, gadgets and reports

    Simply define your SLAs according to issue events (status changes, resolution, reopening)

    See SLA countdown showing the time left until target event.

    Get notified if contract time is close.

    You can use our built-in reports and gadgets, or create your own filters using our handy JQL functions.

    More details

    - Custom fields: Time to SLA, Overdue, SLA Overview, SLA Indicator

    - Tab fields: SLA Overview

    - Reports and gadgets

    - Notifiers

    - Paused statuses

    User reviews

    (16)
    Sign in to write a review »
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo

    Snapbytes

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk

    Snapbytes

    by Łukasz Krupa on 2016-08-25
    Very good plugin & support. Got 'negotiate date' feature that is not even in JSD
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Karen Zelenkovski on 2016-08-13
    We have been using Assets and Inventory Plugin by Snapbytes for a while, and we were more than satisfied with it regarding customer support, functionality and cost advantage. So when we needed an add-on for montitoring our SLA's , our first choice was Time to SLA. I am so glad we tried it, we are extremely impressed with it. Thank you Snapbytes!! Keep up the good work.
    Was this review helpful?YesNo

    Snapbytes

    Hi Karen,

    Thanks for your kind reviews. We'll try to keep your satisfaction.

    We have great ideas for both add-ons.

    Regards

    Tuncay Senturk

    Snapbytes

    by Rafael Oliveira on 2016-04-22
    Dears all, how can I repeat the Non-Working Days? for example to the next year?
    Was this review helpful?YesNo

    Snapbytes

    Hi Rafael,

    At the moment there is no option to repeat non-working days, but we have plans to implement such features.

    Thanks for your review.

    Regards

    Tuncay Senturk [Snapbytes]

    by Alexander Regler on 2016-04-22
    TTS (Time to SLA) is the right choice when searching for a powerful and flexible tool for monitoring SLAs. For historical reasons, our company has a huge number of very different SLA contracts for our products. Thanks to the option of assigning SLA definitions based on a JQL statement, we could map all of our SLA combinations. The possibility to display SLA times in linked issues (also across projects: support project -> development project), is highly appreciated by our development teams. The product’s support is exceptional: short reaction times and the manufacturer strives to implement useful new requirements as soon as possible. I can strongly recommend this add on.
    Was this review helpful?YesNo

    Pricing

    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Snapbytes is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Tuncay Senturk supports Time to SLA. You can visit the support site to get help.

    Get support

    Versions

    Version 6.20.0 JIRA Server 7.0.0 - 7.2.5 Released 2016-12-04

    Summary

    REST service improvements and bug fıx

    Details

    • REST Service improvements
      • SLA Search REST Service (#309)
      • Paused status can now be used when adding/updating SLA (#308)
      • Returning 'jqlString' bug fixed (#306)
    • Bug fix
      • Issue navigator links were broken if user profile was set as French (words with quotes like: Aujourd'hui) (#303)
      • Field permissions display problem with project roles (#292)

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

    Similar add-ons