Customers have installed this app in at least 606 active instances.
    by SnapbytesAtlassian Verified
    Snapbytes is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.4.2 and more versions
    Versions available for JIRA Server 6.0-m06.1 - 6.4.14
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Snapbytes supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Time to SLA Plugin for JIRA manages your SLAs

    Time to SLA Plugin for JIRA manages your SLAs

    SLA definition

    SLA Timer as countdown

    JQL functions, gadgets and reports

    Simply define your SLAs according to issue events (status changes, resolution, reopening)

    See SLA countdown showing the time left until target event.

    Get notified if contract time is close.

    You can use our built-in reports and gadgets, or create your own filters using our handy JQL functions.

    More details

    - Custom fields: Time to SLA, Overdue, SLA Overview, SLA Indicator

    - Tab fields: SLA Overview

    - Reports and gadgets

    - Notifiers

    - Paused statuses

    User reviews

    Sign in to write a review
    by Ian Juliff on 2017-03-17
    When will support for JIRA 7.3 be available?
    Was this review helpful?YesNo
    by Michael Pasqualone on 2017-01-13
    Fantastic add-on. Compliments JIRA Service Desk perfectly and has allowed us to easily setup complex SLA requirements that we weren't able to achieve with JSD's inbuilt functionality. Highly recommend this plugin.
    Was this review helpful?YesNo
    by Kishore Srinivasan on 2017-01-02
    This is one of the best plugins we have purchased in recent months! Excellent one!
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Craig Smith on 2016-09-15
    It was our intention to add this column to issues filters and sort by it so that our developers would work on things closest to SLA expiry. Unfortunately, because of the way that JIRA does indexing, it is often not possible to sort on the "Time to SLA" column as things are not in the proper order. This plugin does come with an "SLA Report" that does work but it is many extra clicks to get that information and isn't workable for us. We still decided to purchase this plugin because for the price we can derive enough value to justify the cost. I just wish the sorting worked better because that would make this plugin 5X more valuable to us.
    Was this review helpful?YesNo

    Thanks for your kind review Craig,

    After SLA data updater scheduler task, we minimised this issue, however there is still more we should do.

    Also, we are working on a bunch of new JQL functions (they will be shipped in less than a week) so that you'll be able to filter more. This will also lower the need to sort the field.

    Thanks again for your review.

    Tuncay Senturk


    by Łukasz Krupa on 2016-08-25
    Very good plugin & support. Got 'negotiate date' feature that is not even in JSD
    1 out of 1 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Snapbytes is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 6.31.0 JIRA Server 7.0.0 - 7.4.2 Released 2017-08-19


    New features and bug fix


    • New features
      • SLAs are shown as "Not Started" if their necessary fields have not been set yet (Such as Start Date custom field, SLA value custom field etc.)
      • JQL functions now accept relative date parameters
      • Performance improvements on Remaining Time and Breach JQLs, up to %80 increase in performance.
      • SLA selection and custom gadget title options added to SLA Status Pie Chart Gadget.
      • Colour Legend and Axis Title added to SLA Ratios and SLA Counts charts.
      • AJAX implementation for TTS Custom field configuration page. It does not post and refresh the page anymore.
    • Bug fix
      • Custom field dialogs were not displayed when issue was changed from top navigation menu.
      • java.lang.NumberFormatException error fixed on SLA Configuration page.
      • If some fields were missing, SLA calculations were displaying inaccurate results.
      • SLAs were running even after working hours.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Time to SLA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Time to SLA. You're prompted to log into MyAtlassian. Time to SLA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Time to SLA versions compatible with your instance, you can look through our version history page.

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