Customers have installed this add-on in at least 659 active instances.
    by SnapbytesAtlassian Verified
    Snapbytes is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.3.5 and more versions
    Versions available for JIRA Server 3.6 - 3.13.4
    JIRA Server 4.0 - 5.2.11
    JIRA Server 6.0-m04 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Snapbytes supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Customizable custom fields, defining SLA values per transitions, history reports, handy tab fields, and workflow utilities

    Customizable custom fields, defining SLA values per transitions, history reports, handy tab fields, and workflow utilities

    Enhanced issue view

    Gadgets, reports and Issue tab panels

    Workflow enhancements

    Bunch of user, date, time, duration, counter and SLA custom fields, handy issue tab panels (Reopenings, SLA Overview and stateoscope)


    Time Between, User/Group History Report, Status Counter and Total resolutions

    Tab panels:

    Stateoscope: All transitions at a glance with a clean UI.

    Reopenings: All reopening history at a glance with a clean UI

    Condition: Previous Status, Check User in Customfield

    Validator: Field Has Been Set

    Post function: Assign to a role, Assign to a role according to a field, Notify overdue transition, Notify when a field has been set

    More details

    Please visit Enhancer Plugin for JIRA for more details.

    - Custom fields

    -- Time: Time between,Response time,

    -- Date/User: First/Last Commented,Resolved,Reopened,Closed,(Any status) date/user

    -- Counter: Reopening, status, field change counters

    -- Comment: First/Last comment

    -- SLA: Time to SLA, Overdue, Indicator

    - Workflow post functions: Assign to a user in role,Notify when a field is set,Assign to a user in custom field

    - Workflow validators: Field has been set, Parent status, User in project role

    - Workflow conditions: Check user in custom field,Previous Status

    - Reports and gadgets: (Averaged) Time Between,User/Group History,Top Resolutions,Status Counter,Total resolutions per user,Top users,Two dimensional filter,Response time,Resolution time,Time in Status, User Performance

    - Tab fields: Stateoscope,Reopenings history,SLA Overview

    User reviews

    Sign in to write a review
    by Pierre-Jean Constant on 2017-03-30
    A long time used add-on for me but i've question : are all functionalities of "Time To SLA" add-on included in this add-on ?
    Was this review helpful?YesNo

    Hi Pierre-Jean Constant,

    Thanks for your kind review.

    Enhancer Plugin for JIRA provides only basic SLA features, where 'Time to SLA' addon is only focused on SLA tracking.

    At first glance, Time to SLA addon has reports and gadgets, JQL functions, SLA Notifiers, and much more.


    Tuncay Senturk [Snapbytes]

    by Andre Milivojevic on 2016-08-13
    Very good addon. Custom fields creation and management has been a cumbersome process for our team. So glad to have it now, also it has several other useful features that we like and use regularly. Besides this the development team is very accessible and they are open to adding new features on request.
    Was this review helpful?YesNo
    by Mathieu Dietrich on 2016-06-15
    This plugin help us to produce KPI, which allow us to identify possible bottlenecks inside and between teams. The support is really good and reactive, the provider is client focus, open minded and ready to evolution request.
    Was this review helpful?YesNo
    by amin heidari on 2016-06-11
    i have a mistake , when click on page reset the time counter
    Was this review helpful?YesNo
    by Eric Levac on 2014-09-02
    This plugin, along with an ITIL workflow and the issue collectors, gives us very nice Helpdesk / SLA features without major additionnal costs. The worklow extensions are also very useful. The author is very responsive when it comes to new features or bug resolution.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Snapbytes is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.


    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 5.17.1 JIRA Server 7.0.0 - 7.3.5 Released 2017-04-24


    Minor UI bug fix


    'Time Analyzer' Edit screen was malfunctioning


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enhancer Plugin for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhancer Plugin for JIRA. You're prompted to log into MyAtlassian. Enhancer Plugin for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Enhancer Plugin for JIRA versions compatible with your instance, you can look through our version history page.

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