Customers have installed this add-on in at least 534 active instances.
    by Snapbytes for JIRA Server 7.0.0 - 7.1.7 and more versions
    Versions available for JIRA Server 3.6 - 3.13.4
    JIRA Server 4.0 - 5.2.11
    JIRA Server 6.0-m04 - 6.4.13
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Snapbytes is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    Snapbytes supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Customizable custom fields, defining SLA values per transitions, history reports, handy tab fields, and workflow utilities

    Customizable custom fields, defining SLA values per transitions, history reports, handy tab fields, and workflow utilities

    Enhanced issue view

    Gadgets, reports and Issue tab panels

    Workflow enhancements

    Bunch of user, date, time, duration, counter and SLA custom fields, handy issue tab panels (Reopenings, SLA Overview and stateoscope)


    Time Between, User/Group History Report, Status Counter and Total resolutions

    Tab panels:

    Stateoscope: All transitions at a glance with a clean UI.

    Reopenings: All reopening history at a glance with a clean UI

    Condition: Previous Status, Check User in Customfield

    Validator: Field Has Been Set

    Post function: Assign to a role, Assign to a role according to a field, Notify overdue transition, Notify when a field has been set

    More details

    Please visit Enhancer Plugin for JIRA for more details.

    - Custom fields

    -- Time: Time between,Response time,

    -- Date/User: First/Last Commented,Resolved,Reopened,Closed,(Any status) date/user

    -- Counter: Reopening, status, field change counters

    -- Comment: First/Last comment

    -- SLA: Time to SLA, Overdue, Indicator

    - Workflow post functions: Assign to a user in role,Notify when a field is set,Assign to a user in custom field

    - Workflow validators: Field has been set, Parent status, User in project role

    - Workflow conditions: Check user in custom field,Previous Status

    - Reports and gadgets: (Averaged) Time Between,User/Group History,Top Resolutions,Status Counter,Total resolutions per user,Top users,Two dimensional filter,Response time,Resolution time,Time in Status

    - Tab fields: Stateoscope,Reopenings history,SLA Overview

    User reviews

    Sign in to write a review »
    by Eric Levac on 2014-09-02
    This plugin, along with an ITIL workflow and the issue collectors, gives us very nice Helpdesk / SLA features without major additionnal costs. The worklow extensions are also very useful. The author is very responsive when it comes to new features or bug resolution.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Lenka Gavlasova on 2014-04-24
    This is very good plugin with very good support. The provider is keen to quickly develop and deploy new requests. While evaluation there was only one bug which has been resolved quickly as well.
    Was this review helpful?YesNo
    by pupie cn on 2014-02-26
    I just tried this plugin with latest JIRA 6.1.7 with system language and UI set to S-Chinese. It seems that it doesn't work with localized settings. I follow the video:http://www.youtube.com/watch?v=gn9-RDrSkrw and created a custom field: time between open and resolved (or name the custom field with S-Chinese string). I just cant go further more to define its status range. after saving it value from open to resolved then I turned back to its summary. I just shows that no status range is defined.
    Was this review helpful?YesNo
    by Fabien Michon on 2014-02-17
    Very good ! The maker take your suggestions serious. The feature called "Time between 2 states" was done after our request. Thank you Tuncay !
    Was this review helpful?YesNo
    by Lynn Huang on 2013-09-18
    Thanks for sharing these useful features and glad to have your quick responses.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

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    Snapbytes is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Tuncay Senturk supports Enhancer Plugin for JIRA. You can visit the support site to get help.

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    Version 5.7.0 JIRA Server 7.0.0 - 7.1.7 Released 2016-05-12


    Time in Status gadget implementation


    Time In Status Gadget implementation. This gadget displays total/average time spent (with additional user details) in specified status according to selected working calendar. Here are the details


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enhancer Plugin for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhancer Plugin for JIRA. You're prompted to log into MyAtlassian. Enhancer Plugin for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Enhancer Plugin for JIRA versions compatible with your instance, you can look through our version history page.

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