Customers have installed this app in at least 662 active instances.
    by SnapbytesAtlassian Verified
    Snapbytes is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.4.2 and more versions
    Versions available for JIRA Server 3.6 - 3.13.4
    JIRA Server 4.0 - 5.2.11
    JIRA Server 6.0-m04 - 6.4.14
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Snapbytes supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Custom fields, SLA, reports and gadgets, tab fields, and workflow utilities

    Custom fields, SLA, reports and gadgets, tab fields, and workflow utilities

    Enhanced issue view

    Gadgets, reports and Issue tab panels

    Workflow enhancements

    Bunch of user, date, time, duration, counter and SLA custom fields, handy issue tab panels (Reopenings, SLA Overview and stateoscope)


    Time Between, User/Group History Report, Status Counter and Total resolutions

    Tab panels:

    Stateoscope: All transitions at a glance with a clean UI.

    Reopenings: All reopening history at a glance with a clean UI

    Condition: Previous Status, Check User in Customfield

    Validator: Field Has Been Set

    Post function: Assign to a role, Assign to a role according to a field, Notify overdue transition, Notify when a field has been set

    More details

    Please visit Enhancer Plugin for JIRA for more details.

    - Custom fields

    -- Time: Time between,Response time,

    -- Date/User: First/Last Commented,Resolved,Reopened,Closed,Updated, (Any status) date/user,

    -- Counter: Reopening, status, field change counters

    -- Comment: First/Last comment

    -- SLA: Time to SLA, Overdue, Indicator

    - Workflow post functions: Assign to a user in role,Notify when a field is set,Assign to a user in custom field

    - Workflow validators: Field has been set, Parent status, User in project role, Parent Issue JQL

    - Workflow conditions: Check user in custom field,Previous Status, Parent Issue JQL

    - Reports and gadgets: (Averaged) Time Between,User/Group History,Top Resolutions,Status Counter,Total resolutions per user,Top users,Two dimensional filter,Response time,Resolution time,Time in Status, User Performance

    - Tab fields: Stateoscope,Reopenings history,SLA Overview

    User reviews

    Sign in to write a review
    by Colincy on 2017-07-06
    good add-on ,but I have a question: How to use "Add new Time Analyzer custom field ", I configured an analysis field, but it didn't work,There is no relevant explanation in the help document
    Was this review helpful?YesNo
    by Josh Hintz on 2017-05-17
    We have been using this plugin for over 3 years for workflow extensions and custom fields. It is a must have if you need to create custom fields. Now we have bundled it with Time to SLA plugin from same vendor as we needed more SLA functions. Extremely satisfied with both.
    Was this review helpful?YesNo
    by Pierre-Jean Constant on 2017-03-30
    A long time used add-on for me but i've question : are all functionalities of "Time To SLA" add-on included in this add-on ?
    Was this review helpful?YesNo

    Hi Pierre-Jean Constant,

    Thanks for your kind review.

    Enhancer Plugin for JIRA provides only basic SLA features, where 'Time to SLA' addon is only focused on SLA tracking.

    At first glance, Time to SLA addon has reports and gadgets, JQL functions, SLA Notifiers, and much more.


    Tuncay Senturk [Snapbytes]

    by Andre Milivojevic on 2016-08-13
    Very good addon. Custom fields creation and management has been a cumbersome process for our team. So glad to have it now, also it has several other useful features that we like and use regularly. Besides this the development team is very accessible and they are open to adding new features on request.
    Was this review helpful?YesNo
    by Mathieu Dietrich on 2016-06-15
    This plugin help us to produce KPI, which allow us to identify possible bottlenecks inside and between teams. The support is really good and reactive, the provider is client focus, open minded and ready to evolution request.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Snapbytes is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.


    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 5.19.5 JIRA Server 7.0.0 - 7.4.2 Released 2017-08-06


    Minor bug fix


    • Corrupted JQL link in "Total Resolutions per User Bar Chart Gadget" fixed


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enhancer Plugin for JIRA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhancer Plugin for JIRA. You're prompted to log into MyAtlassian. Enhancer Plugin for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Enhancer Plugin for JIRA versions compatible with your instance, you can look through our version history page.

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