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Customers have installed this add-on in at least 416 active instances.

Enhancer Plugin for JIRA

by Tuncay Senturk for JIRA Server 6.0 - 6.3.15 and more versions
Versions available for JIRA Server 3.6 - 3.13.4
JIRA Server 4.0 - 5.2.11
JIRA Server 6.0-m06.1 - 6.0
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Supported
Tuncay Senturk supports this add-on.

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Data Center
This add-on is compatible with the clustering and high-availability capabilities of our products.

    Customizable custom fields, defining SLA values per transitions, history reports, handy tab fields, and workflow utilities

    Enhanced issue view

    Gadgets, reports and Issue tab panels

    Workflow enhancements

    Enhanced custom fields such as response times, transition overdue, user and date custom fields, issue tab panels (reopenings and stateoscope), counters (reopening, resolved, ..), workflow extensions, ..

    Gadgets:

    Time Between, User/Group History Report, Status Counter and Total resolutions

    Tab panels:

    Stateoscope: All transitions at a glance with a clean UI.

    Reopenings: All reopening history at a glance with a clean UI

    Condition: Previous Status, Check User in Customfield

    Validator: Field Has Been Set

    Post function: Assign to a role, Assign to a role according to a field, Notify overdue transition, Notify when a field has been set

    Pricing overview

    Pricing details are loading…

    This add-on is not available for Cloud.

    You can browse available Cloud add-ons here.

    User reviews

    (37)Sign in to write a review »
    by Craig Brumfield on 11 Mar 2013
    Something that would be very beneficial is to allow a reopen 'reason' code to be selected and tracked so that we can report metrics against the count/reason for reopens.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Vendor response

    Hi Craig,

    Actually this can only be done by adding a workflow item to do reopenings over JEP's new step (which will be more complex).

    However, I tried to get reason by the comment automatically with JEP-12 issue, but I could not get the comment in the step of reopening because of JIRA's behavior (they are seen as seperate actions).

    Could you please revise your rating taking this information into account?

    Regards,

    Tuncay Senturk

    by Eric Levac on 02 Sep 2014
    This plugin, along with an ITIL workflow and the issue collectors, gives us very nice Helpdesk / SLA features without major additionnal costs. The worklow extensions are also very useful. The author is very responsive when it comes to new features or bug resolution.
    Was this review helpful?YesNo
    by Lenka Gavlasova on 24 Apr 2014
    This is very good plugin with very good support. The provider is keen to quickly develop and deploy new requests. While evaluation there was only one bug which has been resolved quickly as well.
    Was this review helpful?YesNo
    by pupie cn on 26 Feb 2014
    I just tried this plugin with latest JIRA 6.1.7 with system language and UI set to S-Chinese. It seems that it doesn't work with localized settings. I follow the video:http://www.youtube.com/watch?v=gn9-RDrSkrw and created a custom field: time between open and resolved (or name the custom field with S-Chinese string). I just cant go further more to define its status range. after saving it value from open to resolved then I turned back to its summary. I just shows that no status range is defined.
    Was this review helpful?YesNo
    by Fabien Michon on 17 Feb 2014
    Very good ! The maker take your suggestions serious. The feature called "Time between 2 states" was done after our request. Thank you Tuncay !
    Was this review helpful?YesNo

    More details

    Please visit Enhancer Plugin for JIRA for more details.

    Enhancer Plugin keeps you informed about issue status changes, SLA values and gives valuable KPI metrics for QA reports. Also it adds valuable tab fields, reports and workflow utilities to enhance your JIRA.

    - Enhanced Custom Fields such as counters (reopening counter, resolve counter, etc), response time, time between, user and date custom fields- --- Define your SLAs for each transition in order to get email or see colored overdue time in issue navigator, also countdown/overdue status per each transition in issue main page.

    - Gadgets and reports

    - Issue Reopenings tab panel

    - All status changes at a glance with Stateoscope tab panel

    - Workflow utilities : Conditions(Previous Status Condition, Check User in Custom Field Condition), Validators (Field Has Been Set Validator), Post Functions (Assign to a User in a Role Post function, Assign to a role based on a field in issue, Notify overdue transition, .. post function)

    Paid-via-Atlassian pricing FAQ

    How does add-on pricing work?

    Just like your Atlassian host application, there are two pricing models for add-ons. Pick the model that matches your Atlassian product, and the same rules apply:

    Server pricing:

    • Products and add-ons are hosted on your servers.
    • Licenses last forever and include 12 months of maintenance (support and version updates).
    • You can renew maintenance after 12 months at 50% of the original purchase price.
    • You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    Cloud pricing:

    • Products and add-ons are hosted by Atlassian.
    • You are eligible for support and automatic version updates as long as your subscription is active.
    • Your subscription automatically renews every month. Annual pricing is also available.
    • Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.
    How do I determine my pricing tier?

    Choose the same user tier you pay for in the Atlassian host application. For example, if you have a JIRA Server license for 25 users, you should purchase this tier.

    Even if fewer users want to use the add-on than your host application license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    Add-on purchase and renewal is half-price if you have an academic license for your Atlassian host application.

    Add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    You can extend your Server add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you'll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    You cannot extend your Cloud free evaluation period. All Cloud add-ons are immediately subscribed by a user, and we provide a free evaluation of period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    How can I buy add-ons for my legacy JIRA or Confluence license?

    If you own a legacy JIRA Unlimited (100+ users) or Confluence Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Tuncay Senturk is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Tuncay Senturk supports Enhancer Plugin for JIRA. You can visit the support site to get help.

    Get support

    Release notes

    version 4.6.3JIRA Server 6.0 - 6.3.15

    • JEP custom fields are now much faster in issue view
    • Configuration page of some custom fields were broken if "Issue Alternatives Plugin" was installed (#98)
    • Make SLA Indicator configurable (MET, NOT MET) (#128)
    • Some minor UI enhancements

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Enhancer Plugin for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Enhancer Plugin for JIRA. You're prompted to log into MyAtlassian. Enhancer Plugin for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Enhancer Plugin for JIRA versions compatible with your instance, you can look through our version history page.

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