Customers have installed this add-on in at least 273 active instances.
    by Avisi B.V.Atlassian Verified
    Avisi B.V. is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud
    Avisi B.V. supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Integrate and manage your customer information with CRM for JIRA

    Integrate and manage your customer information with CRM for JIRA

    Customer Relations Management System inside JIRA

    Link customers to the issues

    Atlas CRM is also available for Confluence

    All the information you have about your customers can be seamlessly accessed and organized in JIRA. Atlas CRM helps you to see the overview of a customer’s account and relevant information. In Confluence and in JIRA.

    Add context to JIRA issues by linking them with customer info. Access to relevant customer information saves you from duplicate or outdated information that slows down and hampers the business processes.

    Organize Confluence pages around customers with Atlas CRM for Confluence. Customers, their pages, and their issues are all accessible in JIRA and Confluence. Have complete information everywhere in the Atlassian tools.

    More details

    More than 7500 companies are using Avisi add-ons to improve their productivity.

    Atlas CRM offers a simple solution to manage customer information inside Confluence and JIRA. Start working smarter by keeping your customer information inside your project management tools.

    • Stay up-to-date with customer related contacts, requests and issues
    • Manage your sales in JIRA (join the private beta)
    • Sync with Sevice Desk
    • Easy access to contact information in Confluence and JIRA
    • No need for external CRM - you never have to leave Atlassian tools
    • Use templates to easily set up your Atlassian CRM
    • JQL Integration
    • Import and Export customer data
    • Link pages with Atlas CRM for Confluence
    • We are building the add-on for you. Tell us how we can improve!
    • Did you run into an issue? Contact us and let us help you

    Find out what our users say about the Atlas CRM for JIRA. Try Atlas CRM for free and witness yourself how it will benefit your organization!

    Admin Documentation - Reviews - Twitter - Contact us

    User reviews

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    by Fernando Palacios on 2017-02-21
    Es una excelente aplicación. Para nuestra empresa en particular, nos hace falta la posibilidad de crear sedes a una compañía creada, para que no aparezcan como compañías separadas o independientes. De tal forma como se agrega un contacto a una compañía, así debería ser para crear una sede de una compañía. Muchas gracias por la atención a esta sugerencia. Fernando Palacios Ing. Ip Technologies.
    Was this review helpful?YesNo
    Avisi B.V.

    Thank you for your review Fernando!

    And thank you for creating an issue in our Service Desk about the feature request. We will continue the conversation there.

    by Hannu Mikkola on 2016-11-09
    Nice addition to limited JIRA Service Desk contact management. This one can do much more than just group customers (individuals) into organizations/companies. Their customer service also works really nicely.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi Hannu,

    Thank you for your kind words. We're always more than happy to help you out.

    You know where to find us iIf there is anything else we can do for you.

    by John Closson on 2016-10-21
    Currently starting to use this CRM plug in for our Sales team to track leads and interactions and meeting notes for prospects and clients. Not sure if this is the best use case. Not the most intuitive and having to jump between Atlas, Jira and Confluence to add an opportunity, meeting notes, activities and next steps is a bit cumbersome at best. Not sold on it as a good sales crm, might be better for service and support side. Time will tell.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi John,

    Thank you for your review and your feedback, it seems to be spot on.

    When we started building Atlas CRM we mainly focused on the service and support side of CRM. Our main focus was JIRA, but has recently expanded to Confluence with the new add-on there. We are still learning on how to bring the two together even better.

    We are now shifting towards the sales side of CRM, for which we are currently designing new functionality. The two main themes we are working on are: logging communication with the customer and providing a better sales workflow. We are currently interviewing users about what their sales workflow looks like, so we can build a fitting solution for everyone. And if you are interested, we would love to have a short video-call to learn about your sales workflow as well.

    If you (or anyone else reading this review) are interested, please send an email to Maarten at addons@avisi.nl.

    by Sherri W on 2016-10-18
    This add-on provides the absolute basics of managing a contacts database along-side JIRA. It's a start, but is missing some of the most useful features. You can't keep a log of your interactions with the contact, unless you put it in the Description field. You have to link a company to individual issues, you cannot say that an entire Project belongs to a specific contact. Linking issues becomes tedious, and sometimes you forget. I just want the entire project to belong to the client. Finally, while you can link contacts to an issue, it is unclear if that actually DOES anything besides being an information field. Does it email that contact updates when the issue is updated? Does it allow them to log in and SEE those issues? I don't think so, unless I haven't found it. All in all, it is indeed a list of contacts but not much else. A steep price tag (doubling your Jira Cloud Basic monthly fee) for something that just maintains a list of contacts. I will continue to use my internal wiki, until I have a use-case for this add-on, or until my # of contacts becomes larger. Good start, but needs more useful features.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi Sherri,

    Thank you for your review and valuable feedback.

    We are aware of our shortcomings regarding the logging of interactions with customers. The good news is that we are working on a solution. We have finished our research and most of the design for this feature and have the implementation planned in the near-future.

    Linking a company to all issues of a project is something we've heard before. We're looking into this and might add it in the future.

    To answer your question about linking contacts to issues: Atlas CRM does not open up issues to your contacts. It is purely meant for internal use and does not share any information with your customers. We do understand your use case here, but this is not in the scope of our add-on at this moment.

    We're working hard on adding more useful features to cater everyone's needs. We currently have a very widespread customer base and see that everyone uses the add-on differently. It's our goal to build a CRM add-on that is useful for all the different teams and use cases.

    If you have any additional feedback or feature requests, we would love to hear about it.

    by Thomas Grimaud on 2016-09-06
    The Add-on is quite interesting and is creating a interesting feature for ServiceDesk. But there is for me a missing feature : When we create a Service Desk ticket or other, it's not possible to directly enter the company name or the contact (in the create screen), you have to create the ticket and then enter into the ticket to fill the information. As the automatic link between Service Desk and Atlas is only on the reporter email ( could be done only when the customer is identified as a Service Desk customer) you cannot automatically link with an Atlas contact who is not a ServiceDesk cusotmer. It would be great to be able to add thoses fields into the create screen. For informaiton I'm using the Cloud version, this perhpas not the case with the server verison.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi Thomas, thank you for your honest review!

    We are aware of the missing functionality on the create screen and, rest assured, we are working on a solution. We are currently waiting for Atlassian to release a few necessary elements. Once these are released, it will be possible for us to add company and contact selection/creation to the issue create screen.

    We can't wait to make this possible for you and all of our other users and would like to notify you once we have updated the add-on. If you would like to be notified, send us an email or open an issue on our Service Desk.


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Avisi B.V. is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


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    JIRA Cloud Released 2017-05-30


    Minor version update


    Minor version update


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Atlas CRM for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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