Customers have installed this add-on in at least 127 active instances.
    by Avisi B.V.Atlassian Verified
    Avisi B.V. is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud
    Avisi B.V. supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Manage companies and contacts, link customers to issues, use JIRA as your CRM

    Manage companies and contacts, link customers to issues, use JIRA as your CRM

    Manage companies and contacts inside JIRA

    Link companies and contacts to issues

    Flexible content by editing templates

    Companies and contacts have their own dedicated pages in JIRA now. Easily manage their information and store everything in one place. This gives you and your team the overview you need.

    Add context to issues by linking them to companies and contacts. This gives you and your team immediate access to relevant customer information.

    Define what data can be stored in a company or contact by editing their templates. This gives you the flexibility to adapt the companies and contacts to your business needs.

    More details

    More than 6700 customers improve their productivity with Avisi add-ons.

    Atlas CRM (Formerly known as Relations for JIRA CRM) offers a simple solution to manage customers right inside JIRA Cloud. Start working smarter by keeping your customer information as close to your project management tool as you can.

    • Manage companies and contacts inside JIRA
    • Store customer information that is relevant to your business
    • Link companies and contacts to issues
    • View all issues of a company or contact
    • Access company and contact from within an issue
    • Does not use an external CRM
    • Templates for company and contact data
    • Import / Export data
    • JQL Integration

    Find out what our users say about the add-on on our review page. Or try Atlas CRM for free and find out how it can benefit your organization!

    Documentation & Updates - Contact us

    User reviews

    Sign in to write a review »
    by Sherri W on 2016-10-18
    This add-on provides the absolute basics of managing a contacts database along-side JIRA. It's a start, but is missing some of the most useful features. You can't keep a log of your interactions with the contact, unless you put it in the Description field. You have to link a company to individual issues, you cannot say that an entire Project belongs to a specific contact. Linking issues becomes tedious, and sometimes you forget. I just want the entire project to belong to the client. Finally, while you can link contacts to an issue, it is unclear if that actually DOES anything besides being an information field. Does it email that contact updates when the issue is updated? Does it allow them to log in and SEE those issues? I don't think so, unless I haven't found it. All in all, it is indeed a list of contacts but not much else. A steep price tag (doubling your Jira Cloud Basic monthly fee) for something that just maintains a list of contacts. I will continue to use my internal wiki, until I have a use-case for this add-on, or until my # of contacts becomes larger. Good start, but needs more useful features.
    Was this review helpful?YesNo

    Avisi B.V.

    Hi Sherri,

    Thank you for your review and valuable feedback.

    We are aware of our shortcomings regarding the logging of interactions with customers. The good news is that we are working on a solution. We have finished our research and most of the design for this feature and have the implementation planned in the near-future.

    Linking a company to all issues of a project is something we've heard before. We're looking into this and might add it in the future.

    To answer your question about linking contacts to issues: Atlas CRM does not open up issues to your contacts. It is purely meant for internal use and does not share any information with your customers. We do understand your use case here, but this is not in the scope of our add-on at this moment.

    We're working hard on adding more useful features to cater everyone's needs. We currently have a very widespread customer base and see that everyone uses the add-on differently. It's our goal to build a CRM add-on that is useful for all the different teams and use cases.

    If you have any additional feedback or feature requests, we would love to hear about it.

    by Thomas Grimaud on 2016-09-06
    The Add-on is quite interesting and is creating a interesting feature for ServiceDesk. But there is for me a missing feature : When we create a Service Desk ticket or other, it's not possible to directly enter the company name or the contact (in the create screen), you have to create the ticket and then enter into the ticket to fill the information. As the automatic link between Service Desk and Atlas is only on the reporter email ( could be done only when the customer is identified as a Service Desk customer) you cannot automatically link with an Atlas contact who is not a ServiceDesk cusotmer. It would be great to be able to add thoses fields into the create screen. For informaiton I'm using the Cloud version, this perhpas not the case with the server verison.
    Was this review helpful?YesNo

    Avisi B.V.

    Hi Thomas, thank you for your honest review!

    We are aware of the missing functionality on the create screen and, rest assured, we are working on a solution. We are currently waiting for Atlassian to release a few necessary elements. Once these are released, it will be possible for us to add company and contact selection/creation to the issue create screen.

    We can't wait to make this possible for you and all of our other users and would like to notify you once we have updated the add-on. If you would like to be notified, send us an email or open an issue on our Service Desk.

    by Derek Visch on 2016-05-25
    Has anyone tried to integrate this with an outside CRM like Salesforce? Also one of the negatives we have is even though you can associate contacts/companies to issues, (Which is great) the clients that are associated are not added to the service desk list ie the clients added to the service desk ticket via Atlas CRM will NOT receive any email regarding the ticket. Am I wrong in saying this? If so we'll take another look at the product!
    2 out of 2 found this review helpful
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    Avisi B.V.

    Hi Derek, thank you for your review!

    There is currently no integration with other CRM software, but an API that would make this possible is on the backlog.

    You are correct that contacts added to a Service Desk issue are not automatically added to the issue as participants. And thus will not receive any email regarding the issue. We are looking into additional Service Desk integration, so features like these might come in the future. We will keep you posted!

    by Tarek Madany on 2016-04-23
    The tool is amazing and the support team is superb. I use relations to tie company and individual CRM contact information to the issues that I'm creating in JIRA. And despite it requiring a lot of tweaks to improve the user friendliness of it, I think it's a superb add-on to JIRA if you intend to use it as a CRM
    1 out of 1 found this review helpful
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    Avisi B.V.

    Tarek, thank you for your kind review. Keep the feedback coming, it is most important for us to improve on user experience.

    by Kurt Rahstorfer on 2016-03-06
    Relations is an ideal supplement for us to organize all our marketing tasks inside Jira. The idea to connect issues with companies and contacts is quite genious (although obvious). This add-on seems to be quite young and some features may still be missing, but the team behind is really dedicated. They are taking bug reports and ideas for new features quite seriously, so I am really exited about features to come ... Currently we manage all our contacts and opportunities with Relations. We are quite satisfied!
    1 out of 1 found this review helpful
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    Avisi B.V.

    Kurt, thank you! We will continue to invest in the 'obvious' and you can be sure that there are many useful features to come.


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud products and add-ons are hosted by Atlassian. You are eligible for support and automatic version updates as long as your subscription is active.

    Your subscription automatically renews every month. Annual pricing is also available. Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.


    Avisi B.V. is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Avisi B.V. supports Atlas CRM for JIRA. You can visit the support site to get help.

    Get support


    JIRA Cloud Released 2016-10-14


    Improvements in data handling - Required scopes changed


    This update improves how Atlas CRM collects pages and issues that are linked to a company or contact.

    The update requires admins to accept the scope changes in the add-on. The new capability of the add-on is to act on a user’s behalf.

    This capability is used when a user views a company/contact and Atlas CRM needs to collect pages and issues. By collecting pages and issues as the user, the correct permissions of this user are applied. This makes sure that a user never sees linked pages or issues that he or she has no access to.

    Required scopes changed:

    • Added: ACT_AS_USER

    The update is required if you want to continue using Atlas CRM. If you are using Atlas CRM for Confluence, you will already notice that some functionality does not work without the update.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Atlas CRM for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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