282
Customers have installed this app in at least 282 active instances.
    by Avisi B.V.Atlassian Verified
    Avisi B.V. is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Cloud
    Supported
    Avisi B.V. supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Integrate and manage your customer information with CRM for JIRA

    Integrate and manage your customer information with CRM for JIRA

    Customer Relationship Management inside JIRA

    Link customers to the issues

    Also available for Confluence and Service Desk

    Record and store your interaction with every customer so you can make strategic business decisions that satisfy both the business and your customers. Access and organize your customer information in JIRA and Confluence.

    Access to relevant customer information saves you from duplicate or outdated information that slows down and hampers the business processes.

    Ensure that no matter which channel your customers contact you on, you have a record of that interaction. Organize Confluence pages around customers with Atlas CRM for Confluence.

    More details

    More than 7500 companies are using Avisi add-ons to improve their productivity.

    Atlas CRM offers a simple solution to manage customer information inside Confluence and JIRA. Start working smarter by keeping your customer information inside your project management tools.

    • Stay up-to-date with customer related contacts, requests and issues
    • Manage your sales in JIRA (join the private beta)
    • Sync with Sevice Desk
    • Easy access to contact information in Confluence and JIRA
    • No need for external CRM - you never have to leave Atlassian tools
    • Use templates to easily set up your Atlassian CRM
    • JQL Integration
    • Import and Export customer data
    • Link pages with Atlas CRM for Confluence
    • We are building the add-on for you. Tell us how we can improve!
    • Did you run into an issue? Contact us and let us help you

    Find out what our users say about the Atlas CRM for JIRA. Try Atlas CRM for free and witness yourself how it will benefit your organization!

    Admin Documentation - Reviews - Twitter - Contact us - Roadmap

    User reviews

    (27)
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    by Carlos Augusto on 2017-08-22
    Não consigo ativar a licença
    Was this review helpful?YesNo
    by Cody Riddell on 2017-07-14
    Excellent Product and great service. Helps with overall organization of companies to contacts and their linked issues. A key feature missing from JIRA Help Desk.
    Was this review helpful?YesNo
    Avisi B.V.

    Dear Cody,Thank you for your review. We are more than happy that you are enjoying the experience working with Atlas CRM.

    by Fernando Palacios on 2017-02-21
    Es una excelente aplicación. Para nuestra empresa en particular, nos hace falta la posibilidad de crear sedes a una compañía creada, para que no aparezcan como compañías separadas o independientes. De tal forma como se agrega un contacto a una compañía, así debería ser para crear una sede de una compañía. Muchas gracias por la atención a esta sugerencia. Fernando Palacios Ing. Ip Technologies.
    Was this review helpful?YesNo
    Avisi B.V.

    Thank you for your review Fernando!

    And thank you for creating an issue in our Service Desk about the feature request. We will continue the conversation there.

    by Hannu Mikkola on 2016-11-09
    Nice addition to limited JIRA Service Desk contact management. This one can do much more than just group customers (individuals) into organizations/companies. Their customer service also works really nicely.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi Hannu,

    Thank you for your kind words. We're always more than happy to help you out.

    You know where to find us iIf there is anything else we can do for you.

    by John Closson on 2016-10-21
    Currently starting to use this CRM plug in for our Sales team to track leads and interactions and meeting notes for prospects and clients. Not sure if this is the best use case. Not the most intuitive and having to jump between Atlas, Jira and Confluence to add an opportunity, meeting notes, activities and next steps is a bit cumbersome at best. Not sold on it as a good sales crm, might be better for service and support side. Time will tell.
    Was this review helpful?YesNo
    Avisi B.V.

    Hi John,

    Thank you for your review and your feedback, it seems to be spot on.

    When we started building Atlas CRM we mainly focused on the service and support side of CRM. Our main focus was JIRA, but has recently expanded to Confluence with the new add-on there. We are still learning on how to bring the two together even better.

    We are now shifting towards the sales side of CRM, for which we are currently designing new functionality. The two main themes we are working on are: logging communication with the customer and providing a better sales workflow. We are currently interviewing users about what their sales workflow looks like, so we can build a fitting solution for everyone. And if you are interested, we would love to have a short video-call to learn about your sales workflow as well.

    If you (or anyone else reading this review) are interested, please send an email to Maarten at addons@avisi.nl.

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Avisi B.V. is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

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    Versions

    JIRA Cloud Released 2017-08-10

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Atlas CRM for JIRA.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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