718
Customers have installed this app in at least 718 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Server 7.0.0 - 7.5.3 and more versions
    Versions available for Jira Server 4.3 - 6.4.14
    Supported
    ServiceRocket supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.

    Reduce silos. Increase collaboration. Deliver results

    Reduce silos. Increase collaboration. Deliver results

    Full-featured integration

    A window to the other side

    Take collaboration to the next level

    Create multiple comprehensive mapping schemes with ability to control the flow of information in both ways. Get rid off manual, redundant processes and create automatic workflows.

    Let your Salesforce users to see the progress of escalated cases directly from within Salesforce without the need to redirect them to Jira.

    Seamless communication is the pillar of collaboration. Our connector allows your users on both sites to easily communicate via comment synchronization and even filter the communication.

    More details

    Do you value cross-team work and having transparency on communication? Our Connector provides a seamless collaboration solution to communicate and work on escalations efficiently. With advanced features, documentation and around the clock support, this connector is all you need to integrate your teams.

    The benefits include:

    • Teams can communicate and work together.
    • Field mapping enables you to control the flow of the data.
    • Associate Salesforce objects to Jira issues, push and pull changes to/from Salesforce.

    Key features:

    • Create Salesforce objects from Jira and vice versa
    • Automated synchronization
    • Bi-directional aggregated comment synchronization
    • Attachment synchronization

    Use cases:

    • Want to know how DoubleDutch delivers exceptional service using the connector? Check out the case study.
    • Need to find more about what else you can do with the connector? Check out our website.

    Need more help?

    • Check out our implementation services here.
    • Join our Jam Session today, for live demo.

    Reviews for cloud

    (42)
    Sign in to write a review
    by Simon Song on 2017-05-08
    Hi, I am wondering if this add-on is compatible with all version of SalesForce (IQ, Professional, Enterprise).
    Was this review helpful?YesNo
    ServiceRocket

    Hi Simon, the connector is largely depending on the API access in Salesforce. The API is enabled by default for Performance, Unlimited, Enterprise, and Developer Editions. Some Professional Edition organizations may also have the API enabled. Here's a KB article.

    by Scott Haines on 2017-02-16
    More a question than review. In the description it states "...the only connector to support Atlassian JIRA both Server and Cloud" yet is only available for Server via the drop down. Which is it?
    Was this review helpful?YesNo
    ServiceRocket

    Hey Scott, the Cloud connector is available here. You should also be able to select 'Cloud' from the dropdown under the 'Try it free' button on this page. Hope that helps!

    by Deborah Graham on 2015-10-22
    We are a non-profit organization that conducts research, supports collaboration among health care providers and organizations. We use both Salesforce and JIRA products as our main Customer management and Collaboration tools. The ServiceRocket connector allows us to easily integrate JIRA and Salesforce and improve customer care and collaboration.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.

    - Azwandi, Product Manager.

    by Hilli Balzer on 2014-08-13
    While easy to use and configure it bears a great limitation as stated by an official rep "It's clear that the connector is only supported a standard field validation so you have to avoid to use validation in Create action in JIRA workflow. " https://community.servicerocket.com/servicerocket/topics/error_creating_jira_issue
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by alice lee on 2014-06-03
    i was reading the reviews to try to decide if I should buy the connector. I do need it, but my only concern is the safety issue. It is not supported by Atlassian. I do not know if it safe for my whole jira database. Hope the vendor or current users can give me more information about it. thanks
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket
    Hi Alice, this add-on is Vendor Supported meaning all support is provided directly to our customers through ServiceRocket Support. In the event you require any support or assistance with any of our add-ons you will find ServiceRocket Support extremely responsive and quick to address any questions you have. Please feel free to contact us directly if you have any further questions for this or any of our other add-ons.

    To learn more about security for Connector for Salesforce.com & JIRA, please refer to this FAQ.

    Reviews for server

    (42)
    Sign in to write a review
    by Simon Song on 2017-05-08
    Hi, I am wondering if this add-on is compatible with all version of SalesForce (IQ, Professional, Enterprise).
    Was this review helpful?YesNo
    ServiceRocket

    Hi Simon, the connector is largely depending on the API access in Salesforce. The API is enabled by default for Performance, Unlimited, Enterprise, and Developer Editions. Some Professional Edition organizations may also have the API enabled. Here's a KB article.

    by Scott Haines on 2017-02-16
    More a question than review. In the description it states "...the only connector to support Atlassian JIRA both Server and Cloud" yet is only available for Server via the drop down. Which is it?
    Was this review helpful?YesNo
    ServiceRocket

    Hey Scott, the Cloud connector is available here. You should also be able to select 'Cloud' from the dropdown under the 'Try it free' button on this page. Hope that helps!

    by Deborah Graham on 2015-10-22
    We are a non-profit organization that conducts research, supports collaboration among health care providers and organizations. We use both Salesforce and JIRA products as our main Customer management and Collaboration tools. The ServiceRocket connector allows us to easily integrate JIRA and Salesforce and improve customer care and collaboration.
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket

    Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.

    - Azwandi, Product Manager.

    by Hilli Balzer on 2014-08-13
    While easy to use and configure it bears a great limitation as stated by an official rep "It's clear that the connector is only supported a standard field validation so you have to avoid to use validation in Create action in JIRA workflow. " https://community.servicerocket.com/servicerocket/topics/error_creating_jira_issue
    4 out of 4 found this review helpful
    Was this review helpful?YesNo
    by alice lee on 2014-06-03
    i was reading the reviews to try to decide if I should buy the connector. I do need it, but my only concern is the safety issue. It is not supported by Atlassian. I do not know if it safe for my whole jira database. Hope the vendor or current users can give me more information about it. thanks
    2 out of 3 found this review helpful
    Was this review helpful?YesNo
    ServiceRocket
    Hi Alice, this add-on is Vendor Supported meaning all support is provided directly to our customers through ServiceRocket Support. In the event you require any support or assistance with any of our add-ons you will find ServiceRocket Support extremely responsive and quick to address any questions you have. Please feel free to contact us directly if you have any further questions for this or any of our other add-ons.

    To learn more about security for Connector for Salesforce.com & JIRA, please refer to this FAQ.

    Pricing

    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ServiceRocket is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    Version 6.1.11 Jira Server 7.0.0 - 7.5.3 Released 2017-07-26

    Summary

    Compatibility & Bug fix

    Details

    • Compatibility with Jira 7.4
    • Fixed an issue creation bug which would happen only when Jira Core is installed and the Sprint field not being available

    Installation

    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce & Jira Server Connector via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Salesforce & Jira Server Connector. You're prompted to log into MyAtlassian. Salesforce & Jira Server Connector begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Salesforce & Jira Server Connector versions compatible with your instance, you can look through our version history page.

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