647
Customers have installed this add-on in at least 647 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.1.9 and more versions
    Versions available for JIRA Server 4.3 - 6.4.13
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    Supported
    ServiceRocket supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Integrate Salesforce and JIRA seamlessly with the ServiceRocket Connector

    Integrate Salesforce and JIRA seamlessly with the ServiceRocket Connector

    The Connector field mapping configurations.

    Application Links between JIRA and Salesforce.com

    Create JIRA Issues from Salesforce Case

    Bi-Directional fields mapping between Salesforce.com and JIRA

    Integration from JIRA to Salesforce.com utilizes Atlassian Application Links

    Create and update JIRA issues from Salesforce.com

    More details

    Provides connectivity between JIRA and Salesforce using a clean, portable framework.

    Use our Quick Start Video Series to get started right away.

    • Certified for the AppExchange
    • Certified for Atlassian OnDemand and Behind the Firewall
    • Create and update JIRA issues from Salesforce
    • Create Salesforce cases from JIRA
    • Lookup SF cases linked to a JIRA issue
    • Ability to sync comments between JIRA and Salesforce automatically (or manually)
    • Ability to synchronise fields from JIRA to Salesforce automatically
    • Application links between JIRA and Salesforce
    • New Configuration Wizard to make it easier to get started with default mappings
    • Mappings Schemes to make it easy to associate projects with the desired field mappings
    • Diagnostics Screen to help diagnose problems
    • Support Screen to help speed up the support process by allowing config settings to be exported

    Download an evaluation key from the ServiceRocket website. Join Weekly Webinar.

    Check out the connector for JIRA Cloud here.

    User reviews

    (36)
    Sign in to write a review »
    by Deborah Graham on 2015-10-22
    We are a non-profit organization that conducts research, supports collaboration among health care providers and organizations. We use both Salesforce and JIRA products as our main Customer management and Collaboration tools. The ServiceRocket connector allows us to easily integrate JIRA and Salesforce and improve customer care and collaboration.
    1 out of 2 found this review helpful
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    ServiceRocket

    Thanks Deborah, I'm glad the connector works for your organization! What would it take for 4-stars? Any feedback? Let me know at azwandi@servicerocket.com.

    - Azwandi, Product Manager.

    by Hilli Balzer on 2014-08-13
    While easy to use and configure it bears a great limitation as stated by an official rep "It's clear that the connector is only supported a standard field validation so you have to avoid to use validation in Create action in JIRA workflow. " https://community.servicerocket.com/servicerocket/topics/error_creating_jira_issue
    1 out of 1 found this review helpful
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    by alice lee on 2014-06-03
    i was reading the reviews to try to decide if I should buy the connector. I do need it, but my only concern is the safety issue. It is not supported by Atlassian. I do not know if it safe for my whole jira database. Hope the vendor or current users can give me more information about it. thanks
    1 out of 2 found this review helpful
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    ServiceRocket

    Hi Alice, this add-on is Vendor Supported meaning all support is provided directly to our customers through ServiceRocket Support. In the event you require any support or assistance with any of our add-ons you will find ServiceRocket Support extremely responsive and quick to address any questions you have. Please feel free to contact us directly if you have any further questions for this or any of our other add-ons.

    To learn more about security for Connector for Salesforce.com & JIRA, please refer to this FAQ.
    by shamli nikam on 2014-05-01
    Serves our org purpose very well, seamless integration between Salesforce and Jira. Good choice if you are looking for Salesforce Jira bidirectional synchronization. And very friendly, prompt customer support.
    0 out of 1 found this review helpful
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    by Data Services on 2013-11-11
    We're very excited to be using the CustomWare Salesforce.com Connector at our organization. It's such an important link to our daily operations as users, devs, admins, and IT. We've attempted keeping both our Salesforce Cases and our Jira instance Issues in sync, but it's pretty much impossible without this awesome connector.
    0 out of 1 found this review helpful
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    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    ServiceRocket is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    ServiceRocket supports Salesforce & JIRA Server Connector. You can visit the support site to get help.

    Get support

    Versions

    Version 6.0.11 JIRA Server 7.0.0 - 7.1.9 Released 2016-07-20

    Summary

    Improvement

    Details

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Salesforce & JIRA Server Connector via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Salesforce & JIRA Server Connector. You're prompted to log into MyAtlassian. Salesforce & JIRA Server Connector begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Salesforce & JIRA Server Connector versions compatible with your instance, you can look through our version history page.

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