33Preinstalled
This add-on comes pre-installed in JIRA Cloud instances.
500
Customers have installed this add-on in at least 500 active instances.

Connector for Salesforce and JIRA

by ServiceRocket for JIRA Server 6.0 - 6.4.2 and more versions
Versions available for JIRA Server 4.3 - 6.0
, JIRA Cloud
Supported
ServiceRocket supports this add-on.

Get support

Supported
ServiceRocket supports this add-on.

Get support

    Integrate Salesforce and JIRA seemlessly with the ServiceRocket Connector

    The Connector field mapping configurations.

    Application Links between JIRA and Salesforce.com

    Create JIRA Issues from Salesforce Case

    Bi-Directional fields mapping between Salesforce.com and JIRA

    Integration from JIRA to Salesforce.com utilizes Atlassian Application Links

    Create and update JIRA issues from Salesforce.com

    The Connector field mapping configurations.

    Application Links between JIRA and Salesforce.com

    Create JIRA Issues from Salesforce Case

    Bi-Directional fields mapping between Salesforce.com and JIRA

    Integration from JIRA to Salesforce.com utilizes Atlassian Application Links

    Create and update JIRA issues from Salesforce.com

    Pricing overview

    This add-on is sold by a third-party vendor.

    Let us know that you'd like to manage this add-on's billing on your Atlassian invoice.

    This add-on is pre-installed on your Cloud instance.

    Contact the vendor to evaluate or purchase this add-on.

    User reviews

    (33)Sign in to write a review »
    by Hilli Balzer on 13 Aug 2014
    While easy to use and configure it bears a great limitation as stated by an official rep "It's clear that the connector is only supported a standard field validation so you have to avoid to use validation in Create action in JIRA workflow. " https://community.servicerocket.com/servicerocket/topics/error_creating_jira_issue
    Was this review helpful?YesNo
    by shamli nikam on 01 May 2014
    Serves our org purpose very well, seamless integration between Salesforce and Jira. Good choice if you are looking for Salesforce Jira bidirectional synchronization. And very friendly, prompt customer support.
    Was this review helpful?YesNo
    by Data Services on 11 Nov 2013
    We're very excited to be using the CustomWare Salesforce.com Connector at our organization. It's such an important link to our daily operations as users, devs, admins, and IT. We've attempted keeping both our Salesforce Cases and our Jira instance Issues in sync, but it's pretty much impossible without this awesome connector.
    Was this review helpful?YesNo
    by Chase McElroy on 15 Oct 2013
    I'm trying to get this installed into Jira OnDemand and can't find the Customware Application link because I think I accidentally removed it when I tried installing other plugins. I am not pleased with the customer support. It is slow and does not provide valuable help. I would like to get this setup today if possible.
    Was this review helpful?YesNo

    Vendor response

    Hi Chase, Sorry for the delayed response. I believe one of our support engineer has jumped in a screen share session with you immediately once they are available, and the problem should be resolved now. Do let us know if you have any other problem and we are here to help out. Thank you.
    by Jen Kobayashi on 13 Aug 2013
    We've recently migrated to Jira from Redmine and needed a solution for our CS tickets from Salesforce. Service Rocket's salesforce connector was the perfect solution. We now have a seamless integration between these two tools. The connector was easy to install, easy to configure, worked out of the box. Very active support forum - we encountered one small configuration problem, which was resolved in a snap. This connector has provided a much better and fully featured solution than we had built in house for Redmine previously. Highly recommended.
    Was this review helpful?YesNo

    More details

    Provides connectivity between JIRA and Salesforce.com using a clean, portable framework.

    • Certified for the AppExchange
    • Certified for Atlassian OnDemand and Behind the Firewall
    • Create and update JIRA issues from Salesforce.com
    • Create Salesforce.com cases from JIRA
    • Lookup SF cases linked to a JIRA issue
    • Ability to sync comments between JIRA and Salesforce.com automatically (or manually)
    • Ability to synchronise fields from JIRA to Salesforce.com automatically
    • Application links between JIRA and Salesforce.com
    • New Configuration Wizard to make it easier to get started with default mappings
    • Mappings Schemes to make it easy to associate projects with the desired field mappings
    • Diagnostics Screen to help diagnose problems
    • Support Screen to help speed up the support process by allowing config settings to be exported

    Download an evaluation key from the ServiceRocket website today to integrate JIRA and Salesforce today!

    Join the conversation on our Community Board.

    More details

    Provides connectivity between JIRA and Salesforce.com using a clean, portable framework.

    Use our Quick Start Video Series to get started right away.

    • Certified for the AppExchange
    • Certified for Atlassian OnDemand and Behind the Firewall
    • Create and update JIRA issues from Salesforce.com
    • Create Salesforce.com cases from JIRA
    • Lookup SF cases linked to a JIRA issue
    • Ability to sync comments between JIRA and Salesforce.com automatically (or manually)
    • Ability to synchronise fields from JIRA to Salesforce.com automatically
    • Application links between JIRA and Salesforce.com
    • New Configuration Wizard to make it easier to get started with default mappings
    • Mappings Schemes to make it easy to associate projects with the desired field mappings
    • Diagnostics Screen to help diagnose problems
    • Support Screen to help speed up the support process by allowing config settings to be exported

    Download an evaluation key from the ServiceRocket website.

    Join the conversation on our Community Board.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.

    Support

    ServiceRocket supports Connector for Salesforce and JIRA. You can ask a support question via Atlassian Answers to get help.

    Ask a question

    ServiceRocket supports Connector for Salesforce and JIRA. You can ask a support question via Atlassian Answers to get help.

    Ask a question

    Release notes

    JIRA Cloud

    • Fixed an unhandled error being triggered when remote attachment tabs are not configured.
    • Fixed duplicated attachments when syncing simultaneously.
    • Fixed failure upon publishing email during comment synchronization.

    Release notes

    version 5.4.4JIRA Server 6.0 - 6.4.2

    New in this release:
    • Fixed an issue preventing users from creating issue from Create endpoint if a Version Picker field is required.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Connector for Salesforce and JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Connector for Salesforce and JIRA versions compatible with your instance, you can look through our version history page.

    This add-on is pre-installed on your Cloud instance. Contact the vendor to evaluate or purchase this add-on.

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