This add-on comes preinstalled in JIRA Cloud instances.
Customers have installed this add-on in at least 2,072 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 6.4 - 6.4.14 and more versions
    Versions available for JIRA Server 4.3 - 6.3.15
    JIRA Server 7.0.0 - 7.3.1
    ServiceRocket supports this add-on.

    Get support

    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Diagnostics to assist initial setup

    Ability to add many integrated Application Links

    Manage Mappings with external system

    Diagnostics tools to monitor message transaction between JIRA and third-party systems (e.g. Salesforce)

    Connecting External System to JIRA through Application Links

    Manage bi-directional mappings between external system fields and JIRA fields

    ServiceRocket Core Connector Plugin

    ServiceRocket Connector Suite core. This is an intermediate add-on that interfaces JIRA with another platform.
    Read more »Read less »

    Additional screenshots

    There are no additional screenshots.

    More details

    The core components of the ServiceRocket Connector Suite.

    Requires a platform specific add-on, for example the Connector for and JIRA, in order to be enabled on that platform.

    Connections to specific external systems require installation of individual connectors.

    User reviews

    Sign in to write a review »
    by Rafael Schär on 2013-09-27
    Doesn't sync correctly anymore in Jira Version 6.1
    Was this review helpful?YesNo


    This add-on is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this add-on.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.


    ServiceRocket Core Connector Plugin isn't formally supported.

    ServiceRocket supports ServiceRocket Core Connector Plugin. You can visit the support site to get help.

    Get support


    JIRA Cloud Released 2013-03-18


    Framework change to accomodate Mapped Fields


    Release Note Core Connector 1.2.3:

    • AN105-654 Fix Manage license page stacktrace
    • [AN105-666][AN105-635] Framework change to accomodate mapped fields for specific querying of tables for objects with IDs


    Version 1.8.1 JIRA Server 6.4 - 6.4.14 Released 2017-02-14


    Dual licensing now implemented


    New in this release:

    • Dual licensing feature now implemented.
    • This means you can use either your existing ServiceRocket license or an Atlassian Marketplace license to continue using this add-on.
    • If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.
    • Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ServiceRocket Core Connector Plugin via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older ServiceRocket Core Connector Plugin versions compatible with your instance, you can look through our version history page.

    This add-on is preinstalled on your Cloud instance. Contact the vendor to evaluate or purchase this add-on.

    Similar add-ons