Preinstalled
This add-on comes preinstalled in JIRA Cloud instances.
2,046
Customers have installed this add-on in at least 2,046 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 7.0.0 - 7.2.1 and more versions
    Versions available for JIRA Server 4.3 - 6.4.14
    Supported
    ServiceRocket supports this add-on.

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    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Diagnostics to assist initial setup

    Ability to add many integrated Application Links

    Manage Mappings with external system

    Diagnostics tools to monitor message transaction between JIRA and third-party systems (e.g. Salesforce)

    Connecting External System to JIRA through Application Links

    Manage bi-directional mappings between external system fields and JIRA fields

    ServiceRocket Connector for JIRA

    Connector Suite for Atlassian JIRA. This is an intermediate add-on that interfaces JIRA with another platform.
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    More details

    Connector Suite for Atlassian JIRA. This is an intermediate add-on that interfaces JIRA with another platform.

    User reviews

    (6)
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    by Wes Mason on 2016-08-10
    As an IT Team, we try to accommodate the needs of the different teams we serve by working with them to choose the best tools for the the work that they are doing. For some teams, that's using Salesforce and for others, that's JIRA. The ServiceRocket Connector for JIRA allows each of our teams to work in the system that is built around the way that they work and the information that they care about -- and keep the right data in sync.
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    by Robert Kubly on 2014-07-14
    Haven't used it yet.
    0 out of 12 found this review helpful
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    by Rafael Schär on 2013-10-04
    Thanks a lot for fixing the email issues so quickly, you are great!
    0 out of 1 found this review helpful
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    by T Johnson on 2013-02-12
    This tool has greatly increased our team's productivity by allowing us to embed a JIRA view into our Salesforce support case pages. This allows our team to quickly identify status changes and updates to the JIRAs we have associated with our company's many support cases. On the JIRA side, this connector allows our development team the option of navigating directly to the attached support case in order to view additional details associated with the case. Also, thanks again for the great support @CustomWareTeam
    1 out of 1 found this review helpful
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    by Matt Holmes on 2012-02-14
    In a large migration from Saleforce to JIRA, this plugin has proven invaluable. Being able to sync SF tickets to JIRA, and have JIRA users be able to update SF tickets without logging into SF is not just fantastically efficient, but it saves us the cost of per-user SF accounts. I highly recommend this plugin to anyone who's looking to integrate these two systems.
    1 out of 1 found this review helpful
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    Pricing

    This add-on is sold by a third-party vendor.

    Contact the vendor to evaluate or purchase this add-on.

    Paid-via-vendor pricing FAQ

    What does 'paid-via-vendor' mean?

    Paid-via-vendor add-ons are licensed and purchased directly through the vendor who makes this add-on.

    Payment for paid-via-vendor add-ons is not handled by Atlassian.

    Will paid-via-vendor transactions be on my Atlassian invoice?

    Paid-via-vendor transactions are not managed by Atlassian. This means transactions for paid-via-vendor add-ons will not be on your Atlassian invoice.

    Support

    ServiceRocket Connector for JIRA isn't formally supported.

    ServiceRocket supports ServiceRocket Connector for JIRA. You can visit the support site to get help.

    Get support

    Versions

    JIRA Cloud Released 2013-03-18

    Summary

    Framework change to accomodate Mapped Fields

    Details

    Release Note for JIRA Connector Plugin 1.2.3:

    1. [AN105-677] Added Toggle to restrict comments to be pushed across based on role leve of comment
    2. [AN105-675] Group into a collapsible section the settings under the mappings page
    3. [AN105-674] Added capability to enable/disable optimization of query
    4. [AN105-615] Improved on dealing with required fields missing by pulling htmls of missing fields for user to fill in.
    5. [AN105-669] Added fail message for issues not properly associated because of missing mapping scheme / set.
    6. [AN105-665] Added functionality to enable/disable comment pull from remote system
    7. [AN105-615] Adding labels and exception throw
    8. [AN105-666][AN105-635] Framework change to accomodate mapped fields for specific querying of tables for objects with IDs
    9. [AN105-615] Improved on dealing with required fields missing by pulling htmls of missing fields for user to fill in.

    Versions

    Version 2.0.16 JIRA Server 7.0.0 - 7.2.1 Released 2016-08-24

    Summary

    Improvement

    Details

    • Improve export fuctionality

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ServiceRocket Connector for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older ServiceRocket Connector for JIRA versions compatible with your instance, you can look through our version history page.

    This add-on is preinstalled on your Cloud instance. Contact the vendor to evaluate or purchase this add-on.

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