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    by CollabSoftfor JIRA Server 6.0 - 6.4.14
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    Implement the Atlassian Support workflow: automatically update issue status using JQL-based triggers

    Implement the Atlassian Support workflow: automatically update issue status using JQL-based triggers

    Create triggers using JQL-based issue selectors

    Configure triggers from project admin interface

    Add comments and sent e-mail notifications

    Automatically transition issues to a specified status and resolution using JQL-based selectors. The project specific update triggers are executed every 90 minutes to update the matching issues.

    Update triggers are project specific and can be configured from the Project administration interface. Triggers use the account privileges from the creator when executed.

    While updating issues, a comment can be added to inform users about the status transition. E-mail notifications can be sent after the transition.

    More details

    The Status Updater for Atlassian JIRA add-on uses JQL-based update triggers to transition issues. Issue status updates are bound to the workflow that is valid to the state of the issue.

    The update triggers are executed every 60 minutes. The updater will try to transition the issue through the workflow to reach the specified status. If the status transition is not valid, the issue will not be updated. Issue transition is done using the account privileges of the trigger creator.

    A comment can be added to the issue to explain the transition and e-mail notifications can be sent automatically.

    User reviews

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    by Adolfo Casari on 2013-12-24
    Very useful.
    0 out of 1 found this review helpful
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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    CollabSoft Support supports Status Updater for JIRA. You can visit the support site to get help.

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    Version 1.0.0 JIRA Server 6.0 - 6.4.14 Released 2013-12-17


    Initial release of Status Updater add-on


    New in this release

    Initial release of Status Updater add-on


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Status Updater for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Status Updater for JIRA. You're prompted to log into MyAtlassian. Status Updater for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

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