Customers have installed this add-on in at least 14 active instances.
    by CollabSoftfor JIRA Server 6.0 - 6.4.14
    CollabSoft supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Centralise HipChat user management with this JIRA add-on

    Centralise HipChat user management with this JIRA add-on

    Manage HipChat user accounts from within JIRA

    Manage HipChat rooms from within JIRA

    Manage your HipChat account from your user profile

    Create, edit and delete HipChat user accounts from within the JIRA User Management administration interface. User accounts that are synchronised between HipChat and JIRA are automatically linked

    Create, edit and delete HipChat rooms from within JIRA. In combination with the User Management feature, this allows you to fully manage your HipChat account from the JIRA administration interface

    JIRA users can manage their HipChat account from their User Profile administration interface. This allows them to reset their password without having to log on to hipchat.com

    More details

    Manage your HipChat users and rooms from within JIRA. In addition, the add-on can automatically synchronise user accounts between HipChat and JIRA.

    User reviews

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    by r.wiek on 2014-09-10
    On 19th of May we submitted a support request and up until now this module is still not compatible with the latest jira version(s). Cause of the type of error (Delaying entire log proces). The module cannot be used when you are using the jira API in any way, cause all calls are slowed down with 3-5 seconds. Seems the developers are not able to solve this issue until now.
    Was this review helpful?YesNo
    We are aware of the issue and it will be solved in the next release of the hipchat user management add-on. However, as the underlying issue required a complete overhaul of the add-on (the issue was caused by a 3rd party hipchat api library) the release is still under development. We are really sorry for any inconvenience and will report back once the new version is publicly available.
    by r.wiek on 2014-05-19
    There is a big issue in the module. All new members become an admin in hipchat instead of a normal user. Now they have to be set manually on user. And we did set the correct group mappings in the fields for it. jira-administrators only for admins. Somehow it seems to ignore this. We are using the latest jira version. 6.2.4
    Was this review helpful?YesNo
    Hi! I'm sorry to hear you are experiencing issues with the add-on. Can you please raise a support ticket at https://collabsoft.atlassian.net/servicedesk/customer/support? That way we can investigate the issue and provide you with a fix as soon as possible!


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    CollabSoft provides support for this add-on.

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    Version 1.1.0 JIRA Server 6.0 - 6.4.14 Released 2014-11-23


    Major release of HipChat Management for JIRA


    Version 1.1.0 is an major release of the HipChat Management for JIRA add-on.

    The improvements include:

    • Restyled the add-on interface and added Room management
    • Implemented Atlassian Design Guide
    • Switched to new HipChat API implementation to fix issues with add-on performance


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate HipChat User Management via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HipChat User Management. You're prompted to log into MyAtlassian. HipChat User Management begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older HipChat User Management versions compatible with your instance, you can look through our version history page.

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