175
Customers have installed this add-on in at least 175 active instances.
    by Atlassianfor JIRA Cloud
    Supported
    Atlassian supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Free add-on

    Don't get flooded with support tickets during downtime by embedding information from your status page in your Service Desk

    Don't get flooded with support tickets during downtime by embedding information from your status page in your Service Desk

    Tell customers when your service is down

    Provide more details on your status page

    Proactively notify customers via email or SMS

    When you have an open incident, degraded components, or an active maintenance on your status page, a banner will appear at the top of your Service Desk letting your users know you're aware of the issue.

    When you're having downtime, people are naturally going to want to know why. By diverting these users to your status page, you can prevent a support nightmare before it starts.

    Having a status page to tell your customers about downtime is great, but proactively notifying them when things break is better. Customers can sign up to get notified via email or SMS when you have an incident.

    More details

    StatusPage for JIRA Service Desk helps you by surfacing status information from your status page directly on your Service Desk.

    When you have downtime, customers are naturally going to want to know what the problem is. This often results in your support team getting flooded with repetitive, unnecessary support tickets.

    The StatusPage for JIRA Service Desk add-on helps by diverting these people to your status page where they can find more information about the issue you're experiencing.

    We'll help divert traffic to your status page page when you have:

    • Incidents
    • Degraded Components
    • Active Scheduled Maintenance

    Not already a StatusPage user? Try it today for free. We have an unlimited length trial so you can take your time evaluating the product.

    This is a FREE add-on, so you don't have to pay anything on top of your the cost of your StatusPage account.

    User reviews

    (5)
    Sign in to write a review
    by Ludovic Maître on 2017-01-30
    This add-on broke the "Raise request" button.
    1 out of 2 found this review helpful
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    Pricing

    Atlassian provides support for this add-on.

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    Versions

    JIRA Cloud Released 2017-01-17

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate StatusPage for JIRA Service Desk.
    4. Click Install to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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