17,711
Customers have installed this add-on in at least 17,711 active instances.
17,711
Customers have installed this add-on in at least 17,711 active instances.
    by Tempo for JIRAAtlassian Verified
    Tempo for JIRA is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Cloud, JIRA Server 7.0.0 - 7.3.8 and more versions
    Versions available for JIRA Server 3.12 - 6.4.14
    Supported
    Tempo for JIRA supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Tempo for JIRA supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Painless time tracking, flexible reports, better overview of work spent for billing and payroll, and account management for JIRA

    Painless time tracking, flexible reports, better overview of work spent for billing and payroll, and account management for JIRA

    Painless Time Tracking and Timesheet Approvals

    Flexible Reporting for all work in JIRA

    Manage cost centers across your business

    Tempo Timesheets makes time tracking in JIRA easy and accurate. Plan and log your work using the calendar view or directly from a JIRA issue, use the real-time tracker gadget, or the mobile app to track work on the go.

    Create custom reports for all work in JIRA. Use filters to pare down your report until it only shows the data that you want. Grouping the data allows you to drill down and display meaningful information.

    Analyze and capture high-level information of all work performed across your business. With distinct accounts you gain better visibility of all activities and work performed for different cost centers.

    Painless Time Tracking and Timesheet Approvals

    Report on organizational resources and activities

    Manage cost centers across your business

    Tempo Timesheets makes time tracking in JIRA easy and accurate. Log work using the worklog calendar, directly from a JIRA issue, the real-time tracker or the mobile app to track work on the go.

    Report on work efforts segmented by teams, projects, accounts, and issues. Flexible reports provide custom overviews of revenue and price rates associated with work performed, as well as all expenses logged.

    Analyze and capture high-level information of all work performed across your business. With distinct accounts you gain better visibility of all activities and work performed for different cost centers.

    More details

    Built by Tempo, a top-selling, award winning Atlassian Ecosystem vendor.

    More than 10,000 customers in over 115 countries trust Tempo to work smarter and be successful.

    Key highlights:

    • Multiple log work options for accurate time tracking, including a calendar view, real-time trackers gadget, and directly within a JIRA issue
    • Free mobile app for all users (for Android & iOS)
    • Quickly review, approve, or reject timesheets
    • Flexible reports can be filtered to help you track and report on issues, tasks, teams, projects, accounts, and more
    • Build custom JIRA dashboards with time tracking gadgets in real-time
    • Track all work time, including vacations, sick days, parental leave, and more
    • Manage cost centers across your business, including CAPEX, OPEX, billable, and internal time
    • Centrally manage project teams including by role, capacity, start and end dates, workload and holiday schemes, and more
    • Integrate with Tempo Planner and plan for teams, projects, and programs

    More details

    Built by Tempo, a top-selling, award winning Atlassian Ecosystem vendor.

    More than 10,000 customers in over 115 countries trust Tempo to work smarter and be successful.

    Key highlights:

    • Multiple log work options for accurate time tracking, including a worklog calendar view, timesheet view, a free mobile app (for Android & iOS), or directly from a JIRA issue
    • Track and report on issues, projects, accounts, customers, and custom JQL
    • Flexible reports of worklogs, expenses, cost centers, and revenue
    • Team utilization reporting, including CAPEX, OPEX, billable, and internal time
    • Custom JIRA dashboards with real-time data gadgets
    • Track internal time, e.g. vacations, sick days, and parental leave
    • Manage project teams by role, capacity, start and end dates, workload and holiday schemes, and more
    • Create custom price tables
    • Timesheet and planned time approvals help keep managers in-the-know
    • Use APIs and developer resources for custom integrations
    • JIRA Data Center compatible for large enterprise

    User reviews

    (246)
    Sign in to write a review
    by Jodie Greenaway on 2017-06-28
    Experiencing loss of functionality in this new update. - As an admin, how do you now plan time for other team members and for yourself for more than 1 day at a time? Do they want us to purchase another add-on? - It seems that all of our previously planned work for the year has disappeared. This is also how we plan our holiday in so has a big impact. - Random error messages keep popping up saying "something went wrong" - Another error message comes up when you try to book to the same issue more than once. If you click OK multiple times it eventually lets you book to that code. - Very slow updates - Plus all of the points below. We will log a ticket now.
    Was this review helpful?YesNo
    Tempo for JIRA

    Hi Jodie,

    Thank you for your message. We hear you and we're working hard to fix these issues. We've received your support request and one of our lovely support agents will be with you soon. We are experiencing a spike in support requests at the moment, so we do ask for your patience at this time.

    Best regards,

    Serena

    Content Marketing Manager

    Tempo

    by Eric Muller on 2017-06-27
    Getting lots of complaints from internal team about new Tempo. So many changes for the worse: - Create a new entry option now missing. - Time entry always loads calender view when everyone prefers timesheet view. - Data picker is horrible, with fewer options. - Reloading time entry pages resets everything back to horrible defaults. - No way to turn off approval process. Just to name a few. I've got plenty of complaints in my inbox. I would rather not explore alternative solutions. I'm hopeful that Tempo will resolve issues in a timely fashion. Rating will change as updates happen.
    Was this review helpful?YesNo
    Tempo for JIRA

    Hi Eric,

    Thank you for your message. I understand you were in contact with one of our support agents yesterday and mentioned there were "not major roadblocks", so this review comes as an unfortunate surprise. I will ask a colleague to get in touch with you again and get more feedback, but I do hope you find your experience improving as the weeks roll on and that you decide to stay with us.

    All the best,

    Felipe Marra

    Content Coordinator

    Tempo

    by Jon Bartholomew on 2017-06-27
    The update has taken away all functionality that we used to log time within Jira. What used to be a fairly robust way to track time whilst working in Jira, and also track time spent on Jira issues, has now disappeared. We're currently desperately working out how we can work-around this issue now and where we go from here. Update: I logged some issues with the Tempo helpdesk and got the standard polite responses which did not address the problems at all. Some of the issues we are experiencing: - Work logs not updating to time spent on Jira issue. This is a major issue as we perform all of our progress reviews over the estimates / time spent. - Logging time is much more difficult: -- No time tracker at the bottom of the browser - this was a great feature and one of the reasons we chose Tempo. -- Using the 'W' shortcut key to log times does not use the issue reference that you are on, so it needs to be re-entered. -- It used to be that a person could only run one tracker at a time, whereas now you can run multiple trackers at once, and this doesn't appear to be configurable. This can lead to major issues with time keeping, especially as you need to go and find the trackers in order to stop them (they are certainly not in the intuitive locations). - Configuration is much more manual and needs to be reconfigured (especially review permissions) before use. - Documentation is very poor, it generally just tells you to wait for features to come at some indeterminate point in the future. - Definition of period seems very unclear. We work on weeks beginning Monday, which in some places is correct (timesheet), but in some places starts on a Sunday (dashboard widget), and in lots of places defaults to a month. - We do not require submission of timesheets, but this is now standard. Also, old periods going back several years require closing for some reason. We purchased Tempo for it's integration with Jira and we then invested a great deal of time in implementing it. This removal of functionality is not just an oversight, but has a direct impact on the functioning of our department. Tempo should take appropriate action to rectify the situation ASAP.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo
    Tempo for JIRA

    Hi Jon,

    Thanks for leaving a review of Tempo Timesheets.

    I can see that you have sent us support tickets this morning which we have dealt with. We are experiencing a spike in support requests at the moment, so we do ask for your patience at this time with regards to further responses from our HelpCenter Team. Our team will ultimately answer any queries that you may have and supply workarounds if applicable.

    In the meantime, you can read about our upcoming features in our Product Roadmap.

    Kind regards,

    David Wilkie

    Customer Success Manager

    Tempo

    by Dominik Knipprath on 2017-06-27
    Some call it update, i call it downgrade. Bulk export of all account timesheets with work logged in the chosen period -> gone Printable view of a single timesheet -> gone Standard worklog text when no custom text was entered (working on issue...) -> gone Show the column accounts in exports -> gone etc. These are only the things i noticed so far, while generating exports to attach them to our invoices. We where excited about the update. There are so many features already included in version 8 which would be really useful for us and we hoped to see them coming to the cloud version.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    Tempo for JIRA

    Hi Dominik,

    Thanks for leaving a review relating to the recent migration of Tempo Timesheets.

    I can see that one of your colleagues has sent us a support ticket this morning which our HelpCenter Team is currently reviewing. We are experiencing a spike in support requests at the moment, so we do ask for your patience at this time.

    It is important to us that we address all of your issues with the product and we ask all users that have queries to submit a Zendesk ticket to us and allow us to respond before submitting a review.

    In the meantime, you can read about our upcoming features in our Product Roadmap.

    Kind regards,

    David Wilkie

    Customer Success Manager

    Tempo

    by LeKisha Boswell on 2017-06-26
    I am having serious difficulties with the functionality of Tempo since the upgrade. The tool as it is today doesn't serve my company's needs and has caused severe disruption with reporting and time tracking. We will have no choice but to seek alternative solutions if the platform doesn't return the features we come to rely upon. 1.) Users are unable to generate or export reports using the custom filters field under the "Reports" tab. Frequently, the upload displays an error message or simply times out. 2. Users can no longer extract data from JIRA custom fields. A perk of Tempo was the ability to extract data from custom fields created in JIRA for stronger reporting. 3. The Team section is not functional and leads and managers have no effortless way to view their team's productivity. Additionally, Team Leads/Managers are unable to add team members, link projects or boards. 4. Administrators are unable to grant permissions to groups (e.g., Tempo Admin or General Users) - it appears only individual users can be added. 5. HipChat and Tempo integration is not functional and we are unable to link users in Tempo to HipChat. 6. The UI is aesthetically pleasing; however, the content upload is extremely slow and users can no longer set their default view to Timesheet. It would have been a major improvement if Tempo added bulk time entry changes, the ability to extract user's roles (ex. user is an intern or a Sr. Developer) and better out of the box reporting (e.g., capacity vs. effort, status updates etc). With bulk time entry changes, resources would have the ability to move a number of time entries from one JIRA issue to another. Currently you have to move time individually by each entry. I've already submitted a number of support tickets since the upgrade; however, there has yet to be any resolve. Thanks greatly for your prompt assistance!
    Was this review helpful?YesNo
    Tempo for JIRA

    Hi LeKisha,

    Thanks for leaving your feedback regarding the latest Tempo Timesheets changes.

    I can see from our records that we are currently waiting for a response from yourself regarding your latest ticket. If you can get back to the HelpCenter Team we will be more than happy to address any issues that you might currently be experiencing.

    We take all feedback extremely seriously and we are committed to making sure that our products meet the expectations of our customers.

    Kind regards,

    David Wilkie

    Customer Success Manager

    Tempo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and add-ons will be changing July 31, 2017, as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this add-on, please contact the vendor for further information.

    If you've opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud add-ons.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Tempo for JIRA is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Tempo for JIRA is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-06-27

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 8.3.0 JIRA Server 7.0.0 - 7.3.8 Released 2017-06-28

    Summary

    Improvements and fixes

    Details

    The Tempo team announces the release of Tempo Timesheets 8.3 that contains some fixes.

    View Tempo Timesheets 8.3 Release Notes page for all details.

    Also read the Before You Upgrade page for tasks that you might be required to do.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Tempo Timesheets for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Tempo Timesheets for JIRA. You're prompted to log into MyAtlassian. Tempo Timesheets for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Tempo Timesheets for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Tempo Timesheets for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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