by Smoochfor HipChat
    Supported
    Smooch supports this add-on.

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    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Get it nowFree add-on

    Team and customer communication, together in one place

    Team and customer communication, together in one place

    Personal, rich conversations with your customers

    Manage Conversations

    View Customer Profiles

    Smooch delivers customer messages from your mobile app or website right into HipChat. Your team can collaborate and reply to users using a tool that they already know and love.

    Have all of your active conversations in plain sight and quickly accessible. Separate rooms are created for each customer where team members can collaborate to provide an incredible experience.

    Know exactly who's on the other end of the line. Detailed customer information and app data is sent with each message, giving your team what they need to provide the best answers faster. Less probing, happier customers.

    More details

    Sign up for Smooch, drop our native SDK and instantly be connected to your customers through HipChat

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    Pricing

    Support

    Smooch supports Smooch : Speak to your app's users. You can visit the support site to get help.

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    Versions

    HipChat Cloud Released 2015-11-02

    Summary

    Initial Release

    Installation

    • Sign up or login at https://app.smooch.io
    • In the "Integrations" list, select the "HipChat" integration
    • Click on "Authenticate your HipChat account", and sign in to your HipChat account to accept the authorization
    • Choose a room where you would like new conversation notifications to be posted, and click "Save Changes"
    • That's it, you're ready to start accepting conversations!

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