Team and customer communication, together in one place

Team and customer communication, together in one place

Personal, rich conversations with your customers

Manage Conversations

View Customer Profiles

Smooch delivers customer messages from your mobile app or website right into HipChat. Your team can collaborate and reply to users using a tool that they already know and love.

Have all of your active conversations in plain sight and quickly accessible. Separate rooms are created for each customer where team members can collaborate to provide an incredible experience.

Know exactly who's on the other end of the line. Detailed customer information and app data is sent with each message, giving your team what they need to provide the best answers faster. Less probing, happier customers.

More details

Sign up for Smooch, drop our native SDK and instantly be connected to your customers through HipChat

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Versions

HipChat Cloud Released 2015-11-02

Summary

Initial Release

Installation

  • Sign up or login at https://app.smooch.io
  • In the "Integrations" list, select the "HipChat" integration
  • Click on "Authenticate your HipChat account", and sign in to your HipChat account to accept the authorization
  • Choose a room where you would like new conversation notifications to be posted, and click "Save Changes"
  • That's it, you're ready to start accepting conversations!

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