HelpDesk for Jira - Customer Portal & SLA

by TeamleadGold Marketplace Partner
for Jira Server 8.20.0 - 9.14.1, Jira Data Center 8.20.0 - 9.14.1 and more
190 installs
  • Supported
  • Jira Software

Versions

Version 2.1.23•Jira Data Center 8.20.0 - 9.14.1

Released: Feb 14th 2024

Summary

Bugfixes. improvements and Jira 9.12 compatibility

Details

Improvements and new features:

  • Gadget for SLA 2.0 is added.
  • The ability to set breaks for SLA 2.0 is added.
  • Clone issue action is added.
  • The ability to display User picker (single user) field type on the My Issues screen.

Bugfixes:

  • HelpDesk Mail Handler on Jira 9.10 is fixed.
  • "Create issue from comment" toggle not responding is fixed.
  • Incorrect display of HelpDesk Satisfaction Pie Chart gadget name on Dashboard is fixed.
  • CC Assignee check-box in Mail Handler not working correctly is fixed.
  • Incorrect time on the View screen for Date Time Picker type fields is fixed.

Resources