248
Customers have installed this add-on in at least 248 active instances.
    by TeamleadAtlassian Verified
    Teamlead is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.1.0 - 7.3.3 and more versions
    Versions available for JIRA Server 6.2 - 7.0.11
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    Teamlead supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Give customers free access to support and give all people in your company ability to resolve issues without additional cost

    Give customers free access to support and give all people in your company ability to resolve issues without additional cost

    Customer Portal

    Service Level Agreements (SLA)

    Duplicate issues

    You customer can easily get what they need to do to solve their problem with clear user friendly interface

    Set your response time for every action and you will know what you have to do first and your clients will know when will get the answer

    With function “Similar Issues Search” you can prevent duplicate issues

    More details

    HelpDesk for JIRA add-on built by Teamlead, Atlassian Platinum Solution Partner.

    Key highlights:

    Don’t pay for support your clients - all external users for free

    Every member of your team can help to customer no matter is he is from agents or not

    Prevent duplicate issues with similar issues search

    HelpDesk mail handler allows you to create new issues, comment, attachments and even new HelpDesk users via mail

    Set clients notification scheme as you wish.

    Integrate with CRM for JIRA to manage all relationships with your clients - companies, not only support for single customers.

    Integrate with Calendar for JIRA to plan calls or online meetings with your clients

    Our team is ready to customize HelpDesk for JIRA in accordance with your requirements

    Ready to get closer with HelpDesk for JIRA - try our Live demo or request online presentation with our expert.

    User reviews

    (3)
    Sign in to write a review
    by Markus Vogel on 2016-09-30
    Configuration does not work properly. Unable to save settings. No response to support request. We use JIRA 7.0.9.
    1 out of 2 found this review helpful
    Was this review helpful?YesNo
    Teamlead

    Dear Markus, we don't see any issues created by you. Please use our Feedback form, describe your issue and we'll try to solve it in short time.

    by Jonathan Hult on 2016-07-17
    Awesome add-on. Very responsive developer. I have run into a couple bugs which they were quick to fix. They also implemented new features that I wanted. The price is also incredibly reasonable for the functionality it provides. I highly recommend this add-on (we chose it over JIRA Service Desk).
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Teamlead is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    Version 1.5.0 JIRA Server 7.1.0 - 7.3.3 Released 2017-02-27

    Summary

    Adding Time tracking fields to HD issues list possibility was featured

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate HelpDesk for JIRA - Support Portal via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for HelpDesk for JIRA - Support Portal. You're prompted to log into MyAtlassian. HelpDesk for JIRA - Support Portal begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older HelpDesk for JIRA - Support Portal versions compatible with your instance, you can look through our version history page.

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