85
Customers have installed this add-on in at least 85 active instances.
    by Spectrum GroupeAtlassian Verified
    Spectrum Groupe is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for Confluence Server 5.1 - 5.10.6
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Supported
    Spectrum Groupe supports this add-on.

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    With FAQ blueprint manage lists of questions, organized by topics to share best practices, "how-to" documents and guidelines

    With FAQ blueprint manage lists of questions, organized by topics to share best practices, "how-to" documents and guidelines

    Topics, listed questions and answers

    FAQs dashboard

    Collaborate, Suggest, Enrich

    Manage lists of common questions displayed by topics . Share answers. Collect rates and feedback about each item. Easily search content and labels.

    Share multiple FAQs per space. Use the FAQs index as a dashborad to access all shared question lists, browse them at a glance and discover last updates and statistics.

    FAQ lists are collaborative ! Do not hesitate to contribute. Create new topics and questions, collect votes, suggestions and feedbacks from users.

    More details

    Key use cases

    • Product documentation
    • How-to, Guidelines
    • Share best practices
    • FAQ as a Knowledge Base

    Key features

    • Manage topics to organize questions by categories and sub categories
    • Easily create topics, questions and answers
    • Find a question
    • Submit a new question to the animator
    • Share your opinion about a question by voting it and adding your feedbacks
    • Statistics about FAQ questions
    • Manage FAQ properties : Description, logo, owners, statistics and look & feel
    • New FAQs dashboard : Global FAQs infos and statistics, random questions list, FAQs labels, enhaced look & feel, etc.

    User reviews

    (2)
    Sign in to write a review »
    by Sergio Silva on 2015-05-12
    Is possible enable feedback for anonymous users?
    1 out of 1 found this review helpful
    Was this review helpful?YesNo

    Spectrum Groupe

    Hello Sergio, Actually we disabled the Anonymous Feedback because Feedback mechanism depends on storing a user identity. This way when a user is logged he can see his previous votes (vote on the usefulness of the question) and change it if needed, which is not possible if user is anonymous. We thank you for your understanding and we hope you are enjoying using our plugin.
    by Kimli on 2015-01-19
    Terrible. Randomly loses data, support from developer is non-existent. This plugin would be great if it didn't eat weeks of work at a time with no chance of retrieval. Garbage.
    0 out of 2 found this review helpful
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    Spectrum Groupe

    Hi Kimli, We generally have a very reactive support. Unfortunately it was not the case with your jiras (as explained by email) We have identified the reported issue and our devs are looking for it ASAP. can we call you ? - please communicate us your phone number by email : contact@spectrumgroupe.fr our apologizes for the troubles caused.

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    The add-on tier should match the licensed user tier of the Atlassian host application. For example, if you have a Confluence Server license for 25 users, you should purchase the 25-user tier for add-ons. Even if fewer users want to use the add-on than your host application license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Spectrum Groupe is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Spectrum Groupe supports FAQ. You can visit the support site to get help.

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    Versions

    Version 2.2.5 Confluence Server 5.1 - 5.10.6 Released 2016-04-04

    Summary

    Bugfix BPFAQ-8

    Details

    Bugfix BPFAQ-8

    Installation

    1. Log into your Confluence instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate FAQ via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for FAQ. You're prompted to log into MyAtlassian. FAQ begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Confluence instance.

    To find older FAQ versions compatible with your instance, you can look through our version history page.

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