Customers have installed this add-on in at least 162 active instances.
    by Prependfor JIRA Server 7.1.0 - 7.1.10 and more versions
    Versions available for JIRA Server 6.4 - 7.0.11
    JIRA Server 7.2.0 - 7.3.8
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Prepend supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Have teammates share and participate in each other's Service Desk Requests to share knowledge and getting stuff resolved quicker

    Have teammates share and participate in each other's Service Desk Requests to share knowledge and getting stuff resolved quicker

    Team up customers

    Join a service request

    Multiple teams

    Group customers from the same department or company within teams, allowing them to join service requests created by their teammates.

    Customers can view service requests created by their teammates directly from the portal and are able to participate in the request if required.

    If customers are part of multiple teams they are able to select with which team their request should be shared.

    More details

    With Teams for JIRA Service Desk you can

    • Group customers in a team
    • Enable customers to view requests in JIRA Service Desk created by team members
    • Customers can fully participate in Team members issues
    • Customers can leave a request
    • Search and report on requests by certain teams

    User reviews

    Sign in to write a review
    by Rob Watson on 2017-02-21
    This add-on is broken and their is no support for it even after paying for it! Team requests do not render properly in customer portal. Will use the new organisations feature in Service Desk v3.3.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo
    by TS on 2016-10-23
    Not compatible with latest SD and Jira versions despite that it claims to be. Team Requests page is always blank.
    Was this review helpful?YesNo
    by Pedro Fonseca on 2016-09-26
    very good, simple and easy to understand
    Was this review helpful?YesNo
    by DoD Support on 2016-09-02
    This seems like a great plugin but the price is extremely high for functionality that Atlassian is actively developing to be included in JIRA Core at no charge. https://jira.atlassian.com/browse/JSD-270 We'd pull the trigger on this plugin now if it were more reasonably priced given that fact.
    Was this review helpful?YesNo
    by Fahim Akbar on 2016-08-22
    What scenario did Biana Rampton face? In case other teams have already resolved it using a certain configuration. Thanks, and looking forward to trying out your product.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Prepend provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.5.8 JIRA Server 7.1.0 - 7.1.10 Released 2017-03-29


    Bug fix release


    Tickets are not restricted to 100 tickets on the page anymore, but everything is shown as a long list (Pagination is available in 2.1.0).


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Teams for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Teams for JIRA Service Desk. You're prompted to log into MyAtlassian. Teams for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Teams for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

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