Customers have installed this add-on in at least 533 active instances.
    by iConcept GmbHAtlassian Verified
    iConcept GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.3.6 and more versions
    Versions available for JIRA Server 5.0 - 5.1.8
    JIRA Server 5.2 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    iConcept GmbH supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Easy, flexible time tracking, powerful reporting, and accounting for JIRA

    Easy, flexible time tracking, powerful reporting, and accounting for JIRA

    More Time Tracking Options

    Powerful, Flexible Reporting

    Financial Data & Accounting

    ictime adds features like start & end time, activity types, work log attributes, corrections or no charge to the "Log Work" mask. Manage user timesheets, log work for other users and move work logs.

    Combine criteria from ictime & JIRA in a very flexible way to generate reports, e.g. for controlling or accouting purposes. Display results by various dimensions and print or export reports to Excel.

    ictime supports your business and pre-billing processes: Manage teams and price lists, apply rounding rules and approve work logs. Use any report as base for your billing, and charge work logs in ictime.

    More details

    ictime makes time tracking in JIRA more powerful and helps you to keep track of your work on all levels of your organisation.

    • Many additional options for the "Log Work" mask, like "time spent" or "from-to", activity types, work log attributes, no charge or time correction.
    • Log time for others and move work logs to other issues.
    • User timesheets with many filter and export options.
    • Reporting by criteria like project, favourite filter, user, team, activity type, component, date, status etc.
    • Display results as work logs or (financial) summary, in different views.
    • Export reports to Excel, add JIRA custom fields and work log attribute data.
    • Simple approval process on the level of issue or work logs, optionally as mandatory requirement for billing.
    • Accounting and pre-billing support via teams & price lists, rounding rules and the option to charge for work logs of any report (create an invoice/account).
    • REST-API provided via the separate icbiz add-on.

    Available in English, German and Spanish.

    User reviews

    Sign in to write a review
    by Tony Gawarecki on 2017-04-27
    We are new to JIRA and ictime and were very pleased to see how quick ictime support responds to customer issues. Not only respond to, but also fix the source of the problem. Great job guys!
    Was this review helpful?YesNo
    by Chad Welsh on 2017-02-22
    We have been very happy with the response from ictime support addressing a few issues that we found in our deployment. They have been quick to respond and quick to fix. Thank you!
    Was this review helpful?YesNo
    by Martin Maier on 2017-02-14
    Macht was es soll. Top!!!
    Was this review helpful?YesNo
    by Kirstin Seidel-Gebert on 2017-01-26
    We are a software company and when we started with JIRA a couple of years ago, we realized quickly that it would be nice to have a plugin to support us with client billing for software projects. We evaluated some add-ons (under which Tempo) and found that ictime fitted our needs best. Especially the following functions: * project teams * price lists per project * activity types per project * prices per activity type * reports With that our accounting has all details to prepare the bills. Over the years, Interconcept implemented many improvements and new features to the add-on. Adaption to new JIRA versions is quick and support is great.
    1 out of 1 found this review helpful
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    by Roberto Rocha Rodrigues on 2016-12-26
    Hello, to install JIRA in our company, we had analyzed the time tracking funcionality from JIRA itself, from Tempo plugin and ictime plugin. ictime was the only one which met our requirements. We have been using it for 6 months and it is working very well. Moreover, it was possible to verify that the ictime's support/development team pays attention to the customers and works continuously to improve ictime. For sure, worths the price.
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    iConcept GmbH is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.


    Collaborative documentation platform hosted by this vendor.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 5.5.1 JIRA Server 7.0.0 - 7.3.6 Released 2017-04-26


    Jira UserSearchService fix


    Release Notes - ictime | JIRA Time Tracking Add-On | SUPPORT - Version 5.5.1

    ** Bug

    * [ICTIME-771] - Jira userSearchService limited result


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ictime TimeTracking & Reporting for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ictime TimeTracking & Reporting for JIRA. You're prompted to log into MyAtlassian. ictime TimeTracking & Reporting for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older ictime TimeTracking & Reporting for JIRA versions compatible with your instance, you can look through our version history page.

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