Customers have installed this add-on in at least 234 active instances.
    by Communardo Products GmbHAtlassian Verified
    Communardo Products GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.2 - 7.3.5
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Communardo Products GmbH supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Enrich and synchronize user profiles · Work together productively as a team

    Enrich and synchronize user profiles · Work together productively as a team

    Customize profiles

    Synchronize profiles

    Display profile details

    Effortlessly present skills and expertise in a flash. As a user you can easily maintain data in your profile. Administrators can adjust profiles to the company's needs accordingly.

    Data including pictures can be synchronized with the Active Directory and LDAP so you only have to foster the data once and everything is kept up to date.

    While working with JIRA issues, you get quick access to additional profile information about the reporter, assignee and other participants via hover profile.

    More details

    "We really appreciate this add-on, because it brings an easy solution to add additional AD-Attributes as User Profile Elements to JIRA. Especially the option to use defined User Profile Elements in Hover Profile is very helpful to us." Tobias Bruckmann

    Imagine you are part of the marketing team in a large company. While preparing for an event at one of the company's subsidiaries, you assigned a colleague on site to handle the task of "scouting suitable locations in Berlin". You hear of a great place and would like to directly discuss it with your colleague. With User Profiles for JIRA, you get all the information such as their phone number etc., neatly displayed within a hover profile next to the issue and the person's name. The add-on also allows you to add additional information to user profiles like a pager number.

    To customize, utilize and synchronize profiles in wiki in a similar manner get User Profiles for Confluence.

    User reviews

    Sign in to write a review
    by Arpita Mani on 2017-03-16
    The Add-on is simple and easy to use. The Custom fields part. Is there any way to provide conditions . Like if one field value is selected as 'yes' then the other custom fields would appear.
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Arpita,

    thank you for the great review! We appreciate that you like our add-on and find it simple to use. Unfortunately we haven't had the mentioned requirement. I therefore created a new ticket which you can track at this link.

    Thank you for helping us make better add-ons!

    Kind regards,


    Communardo Support

    by First Last on 2017-03-14
    Hi all, Can you please tell me if there is a rest api for this plugin? And how user profile data is stored in db? I want to fetch user profile data and use it in jira tickets with the help of script runner. Thanks in advance.
    Was this review helpful?YesNo
    Communardo Products GmbH


    thank you for the great review. We really appreciate your interest in our add-on. Unfortunately, we currently do not support this feature. We already have that requirement in our backlog. Please see the product ticket UPJ-56.

    Anyways we will have an important Update on this matter in the next few weeks so we recommend looking for add-on updates here. You will be able to display users at the issue if mapped correctly.

    Thank you for helping us make better add-ons!

    Kind regards


    Communardo Support

    by Admin - Shaun on 2017-02-24
    Very easy install and configuration. Works as expected!
    Was this review helpful?YesNo
    by Chip Pascoe on 2017-02-10
    This add-on sounds great! Will you be considering adding support for Data Center instances?
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    Communardo Products GmbH

    Hello Chip,

    thank you for your great review! Yes, this add-on will support Data Center in the next version. We will release this version in the upcoming weeks. If you haven't done so already, please add yourself as watcher for this add-on.

    Kind regards,


    Communardo Support

    by Aristedes Maniatis on 2016-10-02
    Is the LDAP integration two-way? That is, can we modify attributes inside Jira and push them back to LDAP? What is the status of this plugin with https://jira.atlassian.com/browse/JSD-270 now done? Will it continue to work? Can we create profile cards for companies as well as people?
    Was this review helpful?YesNo
    Communardo Products GmbH

    Hello Aristedes,

    thank you for your positive review! Sadly, our add-on only pulls the data from the LDAP and does not write it to the LDAP. Many of our customer prefer it that way.

    If you need any further information about User Profiles for JIRA and your seconds question, we would be delighted if you would open a support ticket in our Service Desk at https://jira.communardo.de/servicedesk/customer/portal/1/create/34

    Kind regards,

    Communardo Software GmbH


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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Communardo Products GmbH is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 1.0.2 JIRA Server 6.2 - 7.3.5 Released 2015-10-20


    Compatibility with JIRA 7


    The add-on is now JIRA 7 compatible.

    Fixed/Resolved in this release:

    • UPJ-52 Improve referral handling
    • UPJ-62 System error when editing profile element with empty Help Texts


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate User Profiles for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for User Profiles for JIRA. You're prompted to log into MyAtlassian. User Profiles for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older User Profiles for JIRA versions compatible with your instance, you can look through our version history page.

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