Customers have installed this add-on in at least 423 active instances.
    by catWorkX GmbHAtlassian Verified
    catWorkX GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 5.0 - 7.4.1 and more versions
    Versions available for JIRA Server 4.3.1 - 4.4.5
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    catWorkX GmbH supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Add-In for Microsoft Outlook (2007-2016) to create issues and comment on issues directly from your e-mails

    Add-In for Microsoft Outlook (2007-2016) to create issues and comment on issues directly from your e-mails

    Create new JIRA issues

    Comment on existing JIRA issues

    Embedded issue browser

    To create an issue a dialog will show up and enable you to select the project an the issue type. Furthermore you can edit the summary and description and add attachments.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern or key. Furthermore you can edit the summary and description and add attachments.

    To handle all kind of custom fields an embedded issue browser is available in the case the fields are required or you just want to add additional information.

    More details

    Dokumentation and download: https://plugins.extern.catworkx.de/display/CWXJIRATOOL

    Outlook Integration for JIRA is an Add-In for Microsoft Outlook 2007, 2010, 2013 and 2016 which enables you to create issues and comment on issues directly from your e-mails.

    Key features:

    • Common features (Create and Comment)
      • Add attachments, inline images
      • Add e-mail as attachment
      • Pre-selecting projects based on e-mail address
      • Adding mail header information
      • Copy mail addresses to custom fields
    • Creating Issues
      • Embedded browser to handle all kind of custom fields
    • Commenting on issues
      • Search for issues by key, status, name, etc.
      • Pre-select issues by issue key identification in email's subject
      • Add comment to multiple issues at once
    • Enterprise Mail Handler for JIRA integration
      • Forward mails to JEMH (JIRA Server only)

    The Add-In can be used for both 32bit and 64bit Outlook running on Windows Vista up to Windows 10. Furthermore a mass deployment server installer is available to manage company-wide deployments.

    User reviews

    Sign in to write a review
    by Sascha Ernst on 2017-03-24
    Great service and support. From problem-report to problem-solution in less than 30min :-)
    Was this review helpful?YesNo
    by Vinay Shekar S on 2017-02-22
    Will this add-on suppors Outlook on iOS of Apple?
    Was this review helpful?YesNo
    catWorkX GmbH

    Hello Vinay,

    unfortunately, the support of iOS is not on our roadmap yet.

    by Oliver Schalch on 2016-09-28
    Hello, Is it possible, also to "sync" the Out of Office Assistant into JIRA, so users in JIRA are "marked" as out of office. We are looking into such a feature, to have to Out Office information from Exchange/Outlook into JIRA. Regards, Oli
    Was this review helpful?YesNo
    by Deb Cinkus on 2015-12-03
    Have been using this addon since March of 2014. Really like it - simple way to open a JIRA issue or comment on one while I'm working through my Outlook inbox. Be sure to use the "project mapping" feature, it will save time on every email by automatically preselecting the right project based on the email address of the sender. My only complaint is that the text comes over to JIRA unformatted. Sometimes I spend a few minutes adding line breaks and bullets to make sure the content is as readable on JIRA as it is in the email. Oh, and you can automatically attach the full email .msg object as a JIRA attachment, which is a handy way to store important email threads you may want to reference later, without worrying they might be accidentally deleted on day in Outlook.
    Was this review helpful?YesNo
    by Gajan Umapathy on 2015-09-11
    Great plugin but can't find the JEMH integration client download.
    Was this review helpful?YesNo
    catWorkX GmbH

    You need to enable the JEMH integration within the "Advanced Configuration", as depicted here: https://marketplace-cdn.atlassian.com/files/images/ad1e9dd6-8e2d-40d6-b1d0-fbf2343f521f.png

    After that there will be buttons for JEMH in the ribbon and context menu.

    Make sure you enabled the Remote API of the related JEMH profile. There is a checkbox in the configuration of each profile in JEMH. If you do not enable it, the profile will not be visible in Outlook.


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Add-ons are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons. For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host product, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    catWorkX GmbH is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this add-on works.


    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    Version 2.0.2 JIRA Server 5.0 - 7.4.1 Released 2017-07-24


    Public JIRA Cloud support, SSL/TLS improvement and some bugfixes


    - Public JIRA CLOUD support after beta phase- TLS1.2 support (AMSOTOJ-98, AMSOTOJ-126, AMSOTOJ-127)- Bugfix: Loading of specific custom fields (AMSOTOJ-123)- Migration to .NET4.5- some minor bugfixes and performance improvements- improved SSL handling for embedded browser


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Outlook Integration for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Outlook Integration for JIRA. You're prompted to log into MyAtlassian. Outlook Integration for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Outlook Integration for JIRA versions compatible with your instance, you can look through our version history page.

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