439
Customers have installed this app in at least 439 active instances.
439
Customers have installed this app in at least 439 active instances.
    by catWorkX GmbHAtlassian Verified
    catWorkX GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Cloud, JIRA Server 5.0 - 7.4.2 and more versions
    Versions available for JIRA Server 4.3.1 - 4.4.5
    Supported
    catWorkX GmbH supports this app.

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    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Supported
    catWorkX GmbH supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Add-In for Microsoft Outlook (2007-2016) to create issues and comment on issues directly from your e-mails

    Add-In for Microsoft Outlook (2007-2016) to create issues and comment on issues directly from your e-mails

    Create new JIRA issues

    Comment on existing JIRA issues

    Embedded issue browser

    To create an issue a dialog will show up and enable you to select the project an the issue type. Furthermore you can edit the summary and description and add attachments.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern or key. Furthermore you can edit the summary and description and add attachments.

    To handle all kind of custom fields an embedded issue browser is available in the case the fields are required or you just want to add additional information.

    Create new JIRA issues

    Comment on existing JIRA issues

    Embedded issue browser

    To create an issue a dialog will show up and enable you to select the project an the issue type. Furthermore you can edit the summary and description and add attachments.

    To comment on existing issue a dialog will show up and enable you to search for issues by text pattern or key. Furthermore you can edit the summary and description and add attachments.

    To handle all kind of custom fields an embedded issue browser is available in the case the fields are required or you just want to add additional information.

    More details

    Dokumentation and download: https://plugins.extern.catworkx.de/display/CWXJIRATOOL

    Outlook Integration for JIRA is an Add-In for Microsoft Outlook 2007, 2010, 2013 and 2016 which enables you to create issues and comment on issues directly from your e-mails.

    Key features:

    • Common features (Create and Comment)
      • Add attachments, inline images
      • Add e-mail as attachment
      • Pre-selecting projects based on e-mail address
      • Adding e-mail header information
      • Copy mail addresses to custom fields
    • Creating Issues
      • Embedded browser to handle all kind of custom fields
    • Commenting on issues
      • Search for issues by key, status, name, etc.
      • Pre-select issues by issue key identification in email's subject
      • Add comment to multiple issues at once
    • Enterprise Mail Handler for JIRA integration
      • Forward mails to JEMH

    The Add-In can be used for both 32bit and 64bit Outlook version running on Windows Vista up to Windows 10. Furthermore a mass deployment server installer is available to manage company-wide deployments.

    More details

    Dokumentation and download: https://plugins.extern.catworkx.de/display/CWXJIRATOOL

    Outlook Integration for JIRA is an Add-In for Microsoft Outlook 2007, 2010, 2013 and 2016 which enables you to create issues and comment on issues directly from your e-mails.

    Key features:

    • Common features (Create and Comment)
      • Add attachments, inline images
      • Add e-mail as attachment
      • Pre-selecting projects based on e-mail address
      • Adding mail header information
      • Copy mail addresses to custom fields
    • Creating Issues
      • Embedded browser to handle all kind of custom fields
    • Commenting on issues
      • Search for issues by key, status, name, etc.
      • Pre-select issues by issue key identification in email's subject
      • Add comment to multiple issues at once
    • Enterprise Mail Handler for JIRA integration
      • Forward mails to JEMH (JIRA Server only)

    The Add-In can be used for both 32bit and 64bit Outlook running on Windows Vista up to Windows 10. Furthermore a mass deployment server installer is available to manage company-wide deployments.

    User reviews

    (14)
    Sign in to write a review
    by Sascha Ernst on 2017-03-24
    Great service and support. From problem-report to problem-solution in less than 30min :-)
    Was this review helpful?YesNo
    by Vinay Shekar S on 2017-02-22
    Will this add-on suppors Outlook on iOS of Apple?
    Was this review helpful?YesNo
    catWorkX GmbH

    Hello Vinay,

    unfortunately, the support of iOS is not on our roadmap yet.

    by Oliver Schalch on 2016-09-28
    Hello, Is it possible, also to "sync" the Out of Office Assistant into JIRA, so users in JIRA are "marked" as out of office. We are looking into such a feature, to have to Out Office information from Exchange/Outlook into JIRA. Regards, Oli
    Was this review helpful?YesNo
    by Deb Cinkus on 2015-12-03
    Have been using this addon since March of 2014. Really like it - simple way to open a JIRA issue or comment on one while I'm working through my Outlook inbox. Be sure to use the "project mapping" feature, it will save time on every email by automatically preselecting the right project based on the email address of the sender. My only complaint is that the text comes over to JIRA unformatted. Sometimes I spend a few minutes adding line breaks and bullets to make sure the content is as readable on JIRA as it is in the email. Oh, and you can automatically attach the full email .msg object as a JIRA attachment, which is a handy way to store important email threads you may want to reference later, without worrying they might be accidentally deleted on day in Outlook.
    Was this review helpful?YesNo
    by Gajan Umapathy on 2015-09-11
    Great plugin but can't find the JEMH integration client download.
    Was this review helpful?YesNo
    catWorkX GmbH

    You need to enable the JEMH integration within the "Advanced Configuration", as depicted here: https://marketplace-cdn.atlassian.com/files/images/ad1e9dd6-8e2d-40d6-b1d0-fbf2343f521f.png

    After that there will be buttons for JEMH in the ribbon and context menu.

    Make sure you enabled the Remote API of the related JEMH profile. There is a checkbox in the configuration of each profile in JEMH. If you do not enable it, the profile will not be visible in Outlook.

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    catWorkX GmbH is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    catWorkX GmbH is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Documentation

    Find out how this app works.

    Wiki

    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2017-08-01

    Summary

    Ready for Jira CLOUD!

    Details

    • Public JIRA CLOUD support after beta phase
    • TLS1.2 support (AMSOTOJ-98, AMSOTOJ-126, AMSOTOJ-127)
    • Bugfix: Loading of specific custom fields (AMSOTOJ-123)
    • Migration to .NET4.5
    • some minor bugfixes and performance improvements
    • improved SSL handling for embedded browser

    Versions

    Version 2.0.2 JIRA Server 5.0 - 7.4.2 Released 2017-07-24

    Summary

    Public JIRA Cloud support, SSL/TLS improvement and some bugfixes

    Details

    - Public JIRA CLOUD support after beta phase- TLS1.2 support (AMSOTOJ-98, AMSOTOJ-126, AMSOTOJ-127)- Bugfix: Loading of specific custom fields (AMSOTOJ-123)- Migration to .NET4.5- some minor bugfixes and performance improvements- improved SSL handling for embedded browser

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Outlook Integration for JIRA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Outlook Integration for JIRA. You're prompted to log into MyAtlassian. Outlook Integration for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Outlook Integration for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Outlook Integration for JIRA.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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