Customers have installed this add-on in at least 71 active instances.
    by catWorkX GmbHAtlassian Verified
    catWorkX GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 7.0.0 - 7.2.3 and more versions
    Versions available for JIRA Server 6.0 - 6.4.14
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    catWorkX GmbH supports this add-on.

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    Transfer and sync OTRS tickets with JIRA issues

    Transfer and sync OTRS tickets with JIRA issues

    JIRA Issue with link to OTRS Ticket

    OTRS Ticket data has been transferred to JIRA

    OTRS Ticket, with link

    Show the JIRA Issue with a link to OTRS Ticket

    Show the message displayed in OTRS once the Ticket data has been transferred to JIRA successfully.

    Shows the OTRS Ticket right after creating the JIRA issue. Now also includes a link to JIRA.

    More details

    This add-on provides creation of tickets and comments in OTRS from within JIRA. It is compatible with JIRA 7 and OTRS 4 and 5. In addition to this, the licensing API for the OTRS Package is included in this add-on.

    User reviews

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    by Francis Malka on 2014-01-29
    This plug-in is useless, as it assumes that there is a one-to-one correspondance between tickets in OTRS and issues in Jira. This is NEVER the case in real life. One issue is normally linked to multiple tickets, except in the rare case where only one user has run into it. We ended up building our own solution by adding one custom field to Jira and one to OTRS. A little bit of AppleScript allows us to open a ticket in OTRS simply by clicking on a ticket number in Jira. The overall implementation took less than 1 hour.
    4 out of 6 found this review helpful
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    catWorkX GmbH

    Francis, you have in mind the use case of product support. Actually, we have a lot of customers who use OTRS for individual support. Thus your statement that a one-to-one correspondance will NEVER exist in real life isn´t expedient. Even in product support OTRS would typically join multiple tickets adressing the same problem in one master ticket which then will held the connection to the one JIRA issue. Nevertheless I will take up your review to expose our intended us case more clearly in the documentation and put your request on our feature list for future development.


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    catWorkX GmbH is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    catWorkX GmbH supports OTRS Integration for JIRA. You can visit the support site to get help.

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    Version JIRA Server 7.0.0 - 7.2.3 Released 2016-08-01


    Minor Bugfix



    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate OTRS Integration for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for OTRS Integration for JIRA. You're prompted to log into MyAtlassian. OTRS Integration for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older OTRS Integration for JIRA versions compatible with your instance, you can look through our version history page.

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