Customers have installed this app in at least 34 active instances.
    by catworkx GmbHAtlassian Verified
    catworkx GmbH is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Server 7.2.0 - 7.8.0
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    catworkx GmbH supports this app.

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    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    Jira Service Desk
    This app is compatible with Jira Service Desk.

    Pick and link issues based on predefined JQL and link type including the copy of field values and various display options

    Pick and link issues based on predefined JQL and link type including the copy of field values and various display options

    Select Single or Multiple Issues Based on JQL

    Link or Store Issues with Field Value Transfer

    Available for Jira Service Desk (Customer Portal)

    Select issues from an auto-complete drop-down menu with items representing issues based on a JQL query. Displayed can be any issue field. Previous creation of selected issue in context of selection dialog possible.

    Selected issue(s) can be stored as field value or only be linked with a predefined link type. Copy fields from selected issue and display the result of a selection in a configurable table view with a sum-up of column.

    The catworkx Issue Picker custom field is ready to be displayed on the customer portal of a Jira Service Desk. So new service requests can be linked to already existing issues, e.g. assets, automatically.

    More details

    catworkx Issue Picker for Jira provides only one custom field type with various configuration options for picking issue and displaying the result. These options concern:

    • Picking issues from a single or multiple select list represented as a drop-down menu with auto-completion
    • JSD Customer portal ready
    • Configurable select list based on dynamic JQL with field variables and configurable display attribute (could be any issue field)
    • Optionally store selected issue as field value or link them only using a configurable link type (no inward / outward confusion anymore!!)
    • Optionally 1:1 copy of field values from selected to target issue (no field mapping supported currently)
    • Display the selected issue(s) with or without the issue key
    • Display the selected issues in list and collapsable table view mode
    • Configurable columns in table view with sum-up over specified number field columns

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    Reviews for server

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    by Tanya Botta on 2018-02-01
    I am using this plugin to be able to provide a field for linked issues on a Jira Service Desk portal form. It works great! It even spurred me to write a blog post on the solution. http://atlassian.bottafamily.com/2018/01/workaround-jira-service-desk-portal.html
    1 out of 1 found this review helpful
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    catworkx GmbH

    Hi Tanya, many thanks for the nice product review and the great blog article!


    10 users$1025 users$13050 users$240100 users$440250 users$880500 & upAdditional pricing details

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For Jira Server 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software (50 users) and Jira Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of Jira Server prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should match exactly.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy Jira Server or Confluence Server license?

    If you own a legacy Jira Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your Jira or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    catworkx GmbH is an Atlassian Verified vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.

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    Version Jira Server 7.2.0 - 7.8.0 Released 2018-02-27


    Options are displayed in alphabetical order


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Issue Picker for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Issue Picker for Jira. You're prompted to log into MyAtlassian. Issue Picker for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

    To find older Issue Picker for Jira versions compatible with your instance, you can look through our version history page.

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