Customers have installed this add-on in at least 38 active instances.
    by StiltSoftAtlassian Verified
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    for JIRA Cloud
    StiltSoft supports this add-on.

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    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Streamline high-class support with the efficient HelpDesk system and collect precious user feedback in JIRA Cloud

    Streamline high-class support with the efficient HelpDesk system and collect precious user feedback in JIRA Cloud

    Manage support requests from non-JIRA users

    Get insight into customers' needs or problems

    Create private feedback or support forums

    Create feedback or helpdesk forums on the basis of JIRA projects and share their URLs with users of your products

    Let users post ideas of new features they need in your products or submit issues they encounter while using your products

    Use private forums with access restrictions by email domains or individual users' emails and define login options for them

    More details

    Transform your JIRA Cloud into the full-fledged user feedback aggregation and helpdesk platform with Customer Case add-on.

    • no need to create JIRA accounts for visitors of forums
    • customer login with personal or social accounts (Google+ & Facebook)
    • login with JIRA accounts for company agents
    • set up forums to collect feature requests from users
    • create support forums for managing support tickets and issue reports
    • create private forums with access restrictions by email domains and users' emails
    • support for ticket and comment submission via email
    • use sorting and filtering options to look for ideas or tickets on forums and in JIRA
    • let customers view all their interactions on forums
    • manage and comment ideas or tickets in JIRA
    • watch ideas and get notifications about any updates on them
    • instantly switch between forums and issues in JIRA
    • indicate progress on ideas and tickets via standard JIRA statuses

    See the documentation for details on Customer Case add-on or request demo.

    User reviews

    Sign in to write a review »
    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    Was this review helpful?YesNo
    by Robert Kromkamp on 2015-03-05
    Very nice add-on which helps to get user input by a forum without giving users access to JIRA.
    2 out of 2 found this review helpful
    Was this review helpful?YesNo


    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud products and add-ons are hosted by Atlassian. You are eligible for support and automatic version updates as long as your subscription is active.

    Your subscription automatically renews every month. Annual pricing is also available. Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.


    StiltSoft is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    StiltSoft supports Customer Case for JIRA. You can visit the support site to get help.

    Get support


    JIRA Cloud Released 2016-10-04


    Automatic assignment of the author's vote to ideas submitted by the author.


    The new version of add-on includes the following features:

    • Added the automatic assignment of the author's vote to all his/her ideas upon their submission.

    Fixed in this release:

    • Resolved the issue with the non-conversion of email requests to tickets or ideas if the forum mail address was placed in the CC field.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Customer Case for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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