100
Customers have installed this add-on in at least 100 active instances.
    by StiltSoftAtlassian Verified
    StiltSoft is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud
    Supported
    StiltSoft supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Customer Case is a robust service desk and user-friendly feedback platform for efficient IT support and customer service

    Customer Case is a robust service desk and user-friendly feedback platform for efficient IT support and customer service

    Manage support requests from non-JIRA users

    Get insight into customers' needs or problems

    Create private feedback or support forums

    Create feedback or helpdesk forums on the basis of JIRA projects and share their URLs with users of your products

    Let users post ideas of new features they need in your products or submit issues they encounter while using your products

    Use private forums with access restrictions by email domains or individual users' emails and define login options for them

    More details

    Transform your JIRA Cloud into the full-fledged user feedback aggregation and service desk system with Customer Case add-on.

    • no need to create JIRA accounts for visitors of forums
    • customer login with personal or social accounts (Google+ & Facebook)
    • login with JIRA accounts for company agents
    • set up forums to collect feature requests from users
    • create support forums for managing support tickets and issue reports
    • create private forums with access restrictions by email domains and users' emails
    • support for ticket and comment submission via email
    • use sorting and filtering options to look for ideas or tickets on forums and in JIRA
    • let customers view all their interactions and vote on ideas
    • manage and comment on ideas or tickets in JIRA
    • watch ideas and get notifications about updates
    • instantly switch between forums and issues in JIRA
    • indicate progress on ideas and tickets with standard JIRA statuses

    See the documentation for details on Customer Case add-on or request demo.

    User reviews

    (2)
    Sign in to write a review
    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    1 out of 1 found this review helpful
    Was this review helpful?YesNo
    by Robert Kromkamp on 2015-03-05
    Very nice add-on which helps to get user input by a forum without giving users access to JIRA.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    StiltSoft is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-06-07

    Summary

    Editor improvements and bug fixes

    Details

    New in this release

    Installed a new version of the visual editor Quill.

    Now you can submit ideas and support tickets more quickly and easily with embedding images into the description on the fly.

    The new version of add-on includes the following features:

    • Added the forum name into the email subject for event notifications.
    • Added a capability to pre-define the ticket subject through the URL query parameter.

    Fixed in this release

    • Resolved the issue with the incorrect conversion of RGB colors to HEX format in tickets created by email.
    • Resolved the issue with the Mailboxes page auto-resizing.
    • Resolved the issue with authentication in Customer Case using JIRA Service Desk portal-only accounts.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Customer Case for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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