113
Customers have installed this app in at least 113 active instances.
    by StiltSoftAtlassian Verified
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    for JIRA Cloud
    Supported
    StiltSoft supports this app.

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    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Customer Case is a robust service desk and user-friendly feedback platform for efficient IT support and customer service

    Customer Case is a robust service desk and user-friendly feedback platform for efficient IT support and customer service

    Manage support requests from non-JIRA users

    Get insight into customers' needs or problems

    Create private feedback or support forums

    Create feedback or helpdesk forums on the basis of JIRA projects and share their URLs with users of your products

    Let users post ideas of new features they need in your products or submit issues they encounter while using your products

    Use private forums with access restrictions by email domains or individual users' emails and define login options for them

    More details

    Transform your JIRA Cloud into the full-fledged user feedback aggregation and service desk system with Customer Case add-on.

    • no need to create JIRA accounts for visitors of forums
    • customer login with personal or social accounts (Google+ & Facebook)
    • login with JIRA accounts for company agents
    • set up forums to collect feature requests from users
    • create support forums for managing support tickets and issue reports
    • create private forums with access restrictions by email domains and users' emails
    • support for ticket and comment submission via email
    • use sorting and filtering options to look for ideas or tickets on forums and in JIRA
    • let customers view all their interactions and vote on ideas
    • manage and comment on ideas or tickets in JIRA
    • watch ideas and get notifications about updates
    • instantly switch between forums and issues in JIRA
    • indicate progress on ideas and tickets with standard JIRA statuses

    See the documentation for details on Customer Case add-on or request demo.

    User reviews

    (2)
    Sign in to write a review
    by James Naylor on 2016-03-06
    Really fantastic plugin. Elegant, simple way to allow many users the ability to be involved in product roadmap without heaviness of full public JIRA access. Separation of internal and external comments is particularly good so you can administer ideas / support requests without ever leaving JIRA. Can't wait for more features to be added.
    1 out of 1 found this review helpful
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    by Robert Kromkamp on 2015-03-05
    Very nice add-on which helps to get user input by a forum without giving users access to JIRA.
    3 out of 3 found this review helpful
    Was this review helpful?YesNo

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    StiltSoft is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this app works.

    Community

    Community discussions connect you to the vendor and other customers who use this app.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2017-08-04

    Summary

    Filtration of requests with no category

    Details

    New in this release

    • Added a capability to filter requests not associated with any category (JIRA component).

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Customer Case for JIRA.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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