Connector for Salesforce Integration with Jira Cloud
From within Salesforce, zAgileConnect allows you to create new or link to existing Jira issues, search for specific issues, track issue status, view details, link to any in the search result set, and directly edit.
By enabling easy exchange of comments and attachments between Salesforce and Jira, zAgileConnect helps improve collaboration between Customer Support and Product Engineering teams
zAgileConnect allows Support teams to share appropriate customer Case context with Engineering to facilitate prioritization and efficient resolution. It also allows Jira Issue to be linked to multiple Cases.
*Requires Salesforce App installation*
zAgileConnect provides powerful bidirectional integration of information between Salesforce and Jira. It improves coordination between teams across the two applications so that both sides may efficiently collaborate, exchange information, and track various activities as they work on various customer-centric tasks -- without needing to go back and forth between applications. The goal of this integration is to bridge the gap between Sales, Support and Engineering, and allow them to work more efficiently towards resolving customer-related tasks. zAgileConnect delivers integration and flows specifically targeted for Customer Support (i.e. Case-centric). Other Salesforce objects, such as Account, Lead, custom objects, etc. and related workflows will also be supported in future releases. zAgileConnect allows Support teams to work efficiently with engineering.
zAgile provides support for this app.
Jira Cloud • Released 2017-12-23
Added support for SNI
Fixed bugs related to SNI (Server Name Indication) support when sending attachments from Jira to Salesforce and jira.com domains.
- Log into your Jira instance as an admin.
- Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
- Locate Salesforce & Jira Cloud Connector.
- Click Install to download and install your app.
- You're all set! Click Close in the Installed and ready to go dialog.