12
Customers have installed this add-on in at least 12 active instances.
12
Customers have installed this add-on in at least 12 active instances.
    by xMattersfor JIRA Cloud and JIRA Server 7.2.0 - 7.3.6
    Supported
    xMatters supports this add-on.

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    Supported
    xMatters supports this add-on.

    Get support

    Get it nowFree add-on

    JIRA Service Desk delivers IT service desk and customer support software

    JIRA Service Desk delivers IT service desk and customer support software

    More details

    JIRA Service Desk tickets trigger xMatters notifications with responses integrated into all your IT tools, replacing manual steps in your incident management process:

    • Notify resolvers based on escalation rules, on-call schedules, skills, and location
    • Enrich notifications with information from other tools in your IT toolchain to provide actionable content and increase resolver efficiency
    • Configure response options that trigger other xMatters integrations and drive workflow for tasks such as creating tickets, updating consoles, sending additional notifications, and initiating chat & conference-call collaboration
    • Use the xMatters mobile app to quickly look up who's on call, receive & respond to notifications, and engage other teams to minimize time to resolve service disruptions
    • Continuously improve your operational processes with reporting & analytics
    • Engage additional resolvers and SMEs from JIRA Service Desk's incident view to rapidly connect them to major incident management processes

    More details

    xMatters integrates and connects with your existing development, deployment, management, monitoring and collaboration platforms. From HipChat to Slack, ServiceNow to Zendesk, Splunk to New Relic and beyond, all use xMatters to hand off data between these systems, while engaging the right people along the way. Use intelligent responses to operationalize and automate key interactions that drive logical next steps and workflow. As DevOps processes naturally break down the walls between teams, make sure your tools enable meaningful connections and share important information to engage resources more effectively

    As events unfold in a deployment or during a service outage, the hand-off from tool to tool and the communication process are not always well defined. Therefore, tool chains must be created to maintain agility and drive critical processes forward.

    For detailed installation instructions, click here, or the Documentation link in the lower right corner.

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    Pricing

    xMatters provides support for this add-on.

    xMatters provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Community

    Community discussions connect you to the vendor and other customers who use this add-on.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-03-18

    Summary

    Minor version update

    Details

    Minor version update

    Versions

    Version 1.0.2 JIRA Server 7.2.0 - 7.3.6 Released 2016-10-24

    Summary

    Release ready

    Details

    • Added a configuration page
    • Cleaned up the xMatters tab duplication
    • Added a new url entry to the config page

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate IT Alerting for JIRA Service Desk via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older IT Alerting for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate IT Alerting for JIRA Service Desk.
    4. Click Install to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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