In version 1.0.7, references of Jira Service Desk is updated to Jira Service Management
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Last modified 2022-12-27 • 1817 downloads • By Appfire
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Description
Become the voice of Jira Service Management!
Enable your end users to create support tickets over the phone through guided voice prompts, while retaining all the power of Jira Service Management such as SLA's, request types, and more.
Triage support calls alongside standard tickets.
New inbound callers are placed into the same Service Management queue alongside standard web-based tickets. Any agent can then easily return the call (or even join an active call) with the simple push of a button!
Managing phone numbers is fast and flexible.
Administrators can purchase new dial-in numbers anywhere in the world for your Service Management. End users can then easily add their own call-back numbers right within their user profile.
More details
Highlights:
- Bring powerful call center functionality to Jira Service Management
- Choose your dial-in number and define your voice prompts
- Allow customers to open new service requests over the phone and online
- When customers call by phone, they can speak their responses directly to Jira and a ticket is automatically opened and placed into a phone queue for the next available agent
- Agents can click to answer a live call, join an in progress call, or call the customer at a later time
- Agents can view the customer's recent service desk requests to provide better support
- Automatically record live calls to provide an audit trail for your support team
- This app was the winner of Atlassian's 2015 Codegeist contest
The Appfire platform features dozens of top-selling apps that help teams worldwide solve big challenges.
Version history
1.0.7Jira Server 8.14.0 - 9.0.02021-01-05Maintenance release 1.0.6Jira Server 8.0.0 - 8.20.252020-01-29Maintenance release Version 1.0.6 addresses the following:
- Issue related to maintenance expiration message appearing on the footer.
- Customers ability to navigate the Phone Number settings page when logged into JSD portal.
- Admins ability to see the add phone numbers section in Phone Numbers page.
1.0.5Jira Server 8.0.0 - 8.6.12019-02-24Jira Service Desk 4.0.0 compatibility This release adds Jira Service Desk 4.0.0 compatibility.
1.0.4Jira Server 7.6.0 - 7.13.182017-11-27Jira Service Desk 3.9 support This release adds in Jira Service Desk 3.9 support.
1.0.2Jira Server 7.3.0 - 7.5.42017-01-25Jira Service Desk 3.3 compatibility and phone number fix This release adds Jira Service Desk 3.3 compatibility.
Also in some cases, purchasing phone number a phone number would be displayed with the incorrect information.
1.0.1.2Jira Server 7.1.0 - 7.2.152017-01-25Bug fix related to the purchase of international phone numbers In some cases, purchasing phone number a phone number would be displayed with the incorrect information.
1.0.1.1Jira Server 7.1.0 - 7.2.152016-07-05Fixes issues in regards to saving of voice prompts, attachments and other issues This release fixes issues related to:
- Race condition with the attachment of voice recordings if they come back too fast
- Incorrect saving of the Voice Prompt configuration page
- In a specific case, a customer might be prompted for a service desk that they don't have access to submit requests to.
1.0.0.3Jira Server 7.1.0 - 7.1.102016-05-13Become the voice of Service Desk — Introducing CallCenter for Jira Service Desk Last year the Wittified team released our new "CallCenter for Hipchat" add-on — built using Atlassian's powerful new Hipchat Connect framework. We were incredibly proud when it won the coveted 2015 "Atlassian Codegeist" award for its category!
Since then there's been a lot of excitement to bring the power of CallCenter to Atlassian's fastest growing product: Jira Service Desk.
We’re proud to announce that CallCenter for Jira Service Desk is now officially available on the Atlassian Marketplace. The same service request that an end user can enter into Jira Service Desk on the web — can now be submitted over the phone through guided voice prompts. Agents can now easily triage, return, or join calls with the push of a button!
A huge thank you to all our amazing customers who have shared their support and encouragement. Please keep it up so we can continue making CallCenter even better!
Thank you for inspiring us to build awesome tools.
Your biggest fans,
— The Wittified team
1.0.0.2Jira Server 7.1.0 - 7.1.102016-05-02Become the voice of Service Desk — Introducing CallCenter for Jira Service Desk Last year the Wittified team released our new "CallCenter for Hipchat" add-on — built using Atlassian's powerful new Hipchat Connect framework. We were incredibly proud when it won the coveted 2015 "Atlassian Codegeist" award for it's category!
Since then there's been a lot of excitement to bring the power of CallCenter to Atlassian's fastest growing product: Jira Service Desk.
We’re proud to announce that CallCenter for Jira Service Desk is now officially available on the Atlassian Marketplace. The same service request that an end user can enter into Jira Service Desk on the web — can now be submitted over the phone through guided voice prompts. Agents can now easily triage, return, or join calls with the push of a button!
A huge thank you to all our amazing customers who have shared their support and encouragement. Please keep it up so we can continue making CallCenter even better!
Thank you for inspiring us to build awesome tools.
Your biggest fans,
— The Wittified team