15
Customers have installed this add-on in at least 15 active instances.
    by Wittified Atlassian Add-ons (an Appfire company)Atlassian Verified
    Wittified Atlassian Add-ons (an Appfire company) is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

    Learn more

    for JIRA Server 7.1.0 - 7.2.1
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

    Ask a question

    Supported
    Wittified Atlassian Add-ons (an Appfire company) supports this add-on.

    Get support

    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.

    Triage your support calls with the power of JIRA Service Desk — Support live calls, Automated call prompts, Transcription and more

    Triage your support calls with the power of JIRA Service Desk — Support live calls, Automated call prompts, Transcription and more

    Become the voice of JIRA Service Desk!

    Triage support calls alongside standard tickets.

    Managing phone numbers is fast and flexible.

    Enable your end users to create support tickets over the phone through guided voice prompts, while retaining all the power of JIRA Service Desk such as SLA's, request types, and more.

    New inbound callers are placed into the same Service Desk queue alongside standard web-based tickets. Any agent can then easily return the call (or even join an active call) with the simple push of a button!

    Administrators can purchase new dial-in numbers anywhere in the world for your Service Desk. End users can then easily add their own call-back numbers right within their user profile.

    More details

    Wittified's “CallCenter” product family (winner of Atlassian's 2015 Codegeist contest) now brings powerful call center functionality to Atlassian's fastest growing product: JIRA Service Desk.

    With this add-on your customers now have the flexibility to open new service requests over the phone, as well as the web. Just choose your dial-in number and define your voice prompts.

    When your customers call by phone, they can now speak their responses directly to JIRA. A ticket will then automatically be opened and placed into a phone queue for your next available Service Desk agent. Agents can easily click to answer a live call, to join a call already in progress, or call back a customer at a later time.

    While on a customer call, the agent can also see a list of the customer's recent service desk requests. This makes it fast and easy to review customer history and provide excellent support.

    Live calls can also be automatically recorded, providing a welcome audit trail for your support team.

    User reviews

    (0)Sign in to write a review »

    There are no reviews yet. Be the first to review this add-on.

    Pricing

    Pricing details are loading…

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    Support

    Wittified Atlassian Add-ons (an Appfire company) is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Wittified Atlassian Add-ons (an Appfire company) supports CallCenter for JIRA Service Desk. You can visit the support site to get help.

    Get support

    Versions

    Version 1.0.1.1 JIRA Server 7.1.0 - 7.2.1 Released 2016-07-05

    Summary

    Fixes issues in regards to saving of voice prompts, attachments and other issues

    Details

    This release fixes issues related to:

    • Race condition with the attachment of voice recordings if they come back too fast
    • Incorrect saving of the Voice Prompt configuration page
    • In a specific case, a customer might be prompted for a service desk that they don't have access to submit requests to.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate CallCenter for JIRA Service Desk via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for CallCenter for JIRA Service Desk. You're prompted to log into MyAtlassian. CallCenter for JIRA Service Desk begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older CallCenter for JIRA Service Desk versions compatible with your instance, you can look through our version history page.

    Similar add-ons