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Customers have downloaded this add-on 3,365 times.
    by ValiantysAtlassian Verified
    Valiantys is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.0 - 7.2.6
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Speed up your JIRA Service Desk deployment with these customizable workflows based on ITIL best practices

    Speed up your JIRA Service Desk deployment with these customizable workflows based on ITIL best practices

    Incident Management

    Problem Management

    Change Management

    Raise incidents to restore normal service as quickly as possible in order to minimize any adverse impact on business operations. Incidents are prioritized according to urgency and business impact.

    Involves root-cause analysis to determine and resolve the cause of incidents, proactive activities to detect and prevent future problems/incidents and a Known Error sub-process to allow quicker diagnosis and resolution.

    Enabling changes to be implemented with minimum disruption to IT service, ensuring they are recorded, evaluated, authorised, prioritised, scheduled, tested, implemented, documented and reviewed in a controlled manner.

    More details

    Start embracing ITIL best practices with our JSD workflow bundle.

    At Valiantys, we are experts at designing and building end-to-end Service Desk solutions powered by Atlassian's industry-leading technology.

    This free workflows bundle will help you kick-start your IT Service Management transformation initiative. It includes the following essential workflows.

    Incident/RequestProblemChange/Release

    Bundle proposed by the creators of VertygoSLA, nFeed, PowerReport and Exocet!

    See also our azanda ITSM modular solution to go further.

    User reviews

    (9)
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    by Hashimi on 2016-02-24
    Jira 7.+ supported?
    1 out of 1 found this review helpful
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    by Pavel Leontiev on 2015-10-23
    Unable to download again, "Unknown macro: 'html'"....
    Was this review helpful?YesNo

    Valiantys

    Thanks for raising this issue Pavel. It is now fixed and you can freely download the workflows.

    by Srinivas Chimata on 2015-04-24
    We have Jira Service Desk. Is the IT Service Desk different from the Jira Service Desk??
    Was this review helpful?YesNo

    Valiantys

    Hello Srinivas! Our workflow bundle is a preset bundle of ITIL based workflows to help you get started faster when using JIRA in a Service Desk context. It is not a full product, such as JIRA Service Desk - which is Atlassian extension for Service Desk management. Hope this answer your question.
    by Aggelos Paraskevopoulos [Cententia] on 2015-04-21
    Not able to download bundle. There is unknown html macro in confluence download page.
    Was this review helpful?YesNo

    Valiantys

    Thanks for raising this issue Aggelos. It is now fixed and you can freely download the workflows.

    Pricing

    Support

    IT Service Desk Workflows Bundle isn't formally supported.

    Versions

    Version 1.2 JIRA Server 6.0 - 7.2.6 Released 2015-09-25

    Summary

    Workflows update

    Details

    Update with the latest best practices gained from deploying azanda ITSM.

    Installation

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