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IT Service Desk Workflows Bundle

by Valiantys for JIRA Server 6.0 - 6.4.12
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Data Center
This add-on is compatible with the clustering and high-availability capabilities of our products.

    Speed up your JIRA Service Desk deployment with these customizable workflows based on ITIL best practices

    Incident Management

    Problem Management

    Change Management

    Raise incidents to restore normal service as quickly as possible in order to minimize any adverse impact on business operations. Incidents are prioritized according to urgency and business impact.

    Involves root-cause analysis to determine and resolve the cause of incidents, proactive activities to detect and prevent future problems/incidents and a Known Error sub-process to allow quicker diagnosis and resolution.

    Enabling changes to be implemented with minimum disruption to IT service, ensuring they are recorded, evaluated, authorised, prioritised, scheduled, tested, implemented, documented and reviewed in a controlled manner.

    User reviews

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    by Srinivas Chimata on 2015-04-24
    We have Jira Service Desk. Is the IT Service Desk different from the Jira Service Desk??
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    Vendor response

    Hello Srinivas! Our workflow bundle is a preset bundle of ITIL based workflows to help you get started faster when using JIRA in a Service Desk context. It is not a full product, such as JIRA Service Desk - which is Atlassian extension for Service Desk management. Hope this answer your question.
    by Aggelos Paraskevopoulos [Cententia] on 2015-04-21
    Not able to download bundle. There is unknown html macro in confluence download page.
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    Vendor response

    Thanks for raising this issue Aggelos. It is now fixed and you can freely download the workflows.
    by Shihui Su on 2013-12-30
    not able to download this workflow, is this still available?
    0 out of 2 found this review helpful
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    Vendor response

    Hi Shihui, There was an issue with the download page. Please try again clicking on the 'Get it now' button and it should work correctly.
    by Ivan Krechko on 2013-10-04
    Nice work. Thanks. :)
    0 out of 1 found this review helpful
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    More details

    Start embracing ITIL best practices with our JSD workflow bundle.

    At Valiantys, we are experts at designing and building end-to-end Service Desk solutions powered by Atlassian's industry-leading technology.

    This free workflows bundle will help you kick-start your IT Service Management transformation initiative. It includes the following essential workflows.


    Bundle proposed by the creators of VertygoSLA, nFeed, PowerReport and Exocet!

    See also our azanda ITSM modular solution to go further.

    Free add-on FAQ

    Good news! This add-on is free.


    IT Service Desk Workflows Bundle isn't formally supported.

    Release notes

    Version 1.2 JIRA Server 6.0 - 6.4.12 Released 2015-09-25


    Workflows update


    Update with the latest best practices gained from deploying azanda ITSM.

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