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    by upper88for JIRA Server 7.0.0 - 7.2.3
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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Watch only the changes you care about. Smart Watch allows you to set up what issue changes you want to get notified about

    Watch only the changes you care about. Smart Watch allows you to set up what issue changes you want to get notified about

    Only get notified for the changes you care about

    Define your own notification rules

    Add watches automatically

    With Smartwatch, you can decide yourself for each issue what changes you want to be notified about: all changes, only changes in description and comments, status changes or perhaps just when its ready.

    Smart Watch comes with a set of predefined rules covering the most common cases. Administartors can modify those or add their own rules to adjust to your workflow and JIRA setup.

    You can define watches to be added when you create an issue, update it or when it is assigned to you.

    You can also define autowatch for projects and issue types so that watches will be created for you automatically.

    More details

    Smartwatch for JIRA helps you select what changes to issues you want to get notified about. Instead of getting an email notification for every change, you can select what changes you are interested in.

    The rules used by Smartwatch for JIRA can easily be adjusted to your own workflow and JIRA setup. Notifications can also be used for users not working actively with the issue, but interested in getting a notification when it is complete.

    Smartwatch also makes it possible to set up autowatch based on project and issue types so that you will automatically watch for example Bugs in projects you are responsible for. Autowatches are based on smartwatch rules, so will not drown in email, but get emails only for changes you are interested in.

    Smartwatch supports three types of watchers:

    • JIRA users
    • JIRA groups
    • email addresses

    Groups and email watchers are enabled or disabled in plugin setup.

    More info:

    User guide

    Setup guide

    Some use cases

    User reviews

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    upper88 supports Smart Watch for JIRA. You can ask a support question via Atlassian Answers to get help.

    Ask a question


    Version 1.2.0 JIRA Server 7.0.0 - 7.2.3 Released 2016-10-17


    Group and email watchers


    Watchers can now be not only JIRA users but also JIRA Groups or any email address. As before each watcher has a rule that says what changes are of interest, so you can have group or email watchers that are notified not of all changes, but only for a subset, like when the issue is ready or when status changes.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Smart Watch for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Smart Watch for JIRA. You're prompted to log into MyAtlassian. Smart Watch for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Smart Watch for JIRA versions compatible with your instance, you can look through our version history page.

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