Customers have installed this add-on in at least 3 active instances.
    by ThinkTiltfor JIRA Cloud
    ThinkTilt supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    ProForma lets you convert traditional processes across your organisation into efficient online forms, powered by JIRA Service Desk

    ProForma lets you convert traditional processes across your organisation into efficient online forms, powered by JIRA Service Desk

    Streamline any work process

    Create the perfect form

    Legal and secure signatures

    Every process in an organisation, no matter how small or large, needs a well designed, efficient system. Any team can use one of our many templates to easily manage and improve work processes using JIRA Service Desk.

    Any department in your organisation can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customising a template, or by building your own.

    ProForma integrates with HelloSign, whose eSignatures carry the same heft as a paper signature. eSignatures play a key role in modernizing businesses and updating outdated paperwork systems.

    More details

    NOTE: ProForma has just launched! Speak with us at Atlassian Summit 2016 to hear all our exciting plans!

    With ProForma and JIRA Service Desk you can streamline old, time-consuming work processes through our online forms system. Proforma provides a transparent system that allows you to:

    • Convert your organisation’s processes from clunky electronic forms and email into efficient online forms
    • Extend the power of JIRA to any department in your organisation in minutes by selecting from our library of template processes and forms
    • Design beautiful forms with an easy-to-use form designer
    • Empower teams across your organisation to manage their own work processes and iterate on form design without the input of IT
    • Control how information is collected without creating Custom Fields or modifying JIRA screens
    • Store your data within your JIRA instance, reducing the risk of data loss
    • Integration with HelloSign

    While ProForma works best with JIRA Service Desk, you can use it with other versions of JIRA.

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud products and add-ons are hosted by Atlassian. You are eligible for support and automatic version updates as long as your subscription is active.

    Your subscription automatically renews every month. Annual pricing is also available. Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.


    ThinkTilt supports ProForma: Forms and Templates for JIRA. You can visit the support site to get help.

    Get support


    JIRA Cloud Released 2016-10-11


    Electronic signatures with HelloSign integration


    Release of our integration between HelloSign and ProForma. Forms submitted on the JIRA Service Desk customer portal can now be signed with legally binding and secure electronic signatures provided by HelloSign.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Forms and Templates for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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