67
Customers have installed this app in at least 67 active instances.
67
Customers have installed this app in at least 67 active instances.
    by ThinkTiltfor JIRA Cloud and JIRA Server 7.0.0 - 7.4.4
    Supported
    ThinkTilt supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Supported
    ThinkTilt supports this app.

    Get support

    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    Empower any business team to use Jira Service Desk, by creating and managing their own forms, without needing IT assistance

    Empower any business team to use Jira Service Desk, by creating and managing their own forms, without needing IT assistance

    Simplify Jira administration

    Create the perfect form

    Legal and secure signatures

    Instead of creating hordes of custom fields, screen configurations and tinkering with request types, allow business teams to design, publish and update their own forms without needing any Jira configuration changes.

    Any department in your organization can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customizing a template, or by building your own.

    ProForma integrates with HelloSign, whose eSignatures carry the same heft as a paper signature. eSignatures play a key role in modernizing businesses. It's no longer necessary to print, sign and scan.

    Simplify Jira administration

    Create the perfect form

    Collect everything in one place

    Instead of creating hordes of custom fields, screen configurations and tinkering with request types, allow business teams to design, publish and update their own forms without needing any JIRA configuration changes.

    Any department in your organization can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customizing a template, or by building your own.

    Most requests don't start and stop with just one form. The job application form goes with a shortlisting form, an interview summary form and perhaps more. With ProForma and JIRA all of these are stored in one place.

    More details

    With ProForma and Jira Service Desk you can:

    • Convert your organization’s processes from clunky electronic forms and email into efficient online forms
    • Empower teams across your organization to manage their own work processes and iterate on form design without IT assistance
    • Control how information is collected without creating Custom Fields or modifying Jira screens
    • Build a system to support business processes in minutes by selecting from our library of template processes and forms (View the library)
    • Store your data within your Jira instance, reducing the risk of data loss

    Useful links

    More details

    NOTE: ProForma for Jira Server requires a supporting Docker container running on your network. Please see our documentation for more information.

    With ProForma and Jira you can:

    • Build forms to collect information without without creating Custom Fields or modifying Jira screens, or screen schemes;
    • Publish forms to the Jira Service Desk customer portal;
    • Add forms to existing issues/requests;
    • Build a system to support business processes in minutes by selecting from our template library of over 110 processes and 250 forms (View the library)
    • Store your data within your Jira instance, reducing the risk of data loss

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    Paid-via-Atlassian pricing FAQ

    How does cloud app pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and apps based on the number of users in your instance.

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Apps are billed based on the number of users in your host product. JIRA Cloud apps are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for licensing across maximum users still apply.

    The pricing structure for cloud products and apps is as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this app, please contact the vendor for further information.

    If you've opted for annual billing for your host product, apps are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud apps.

    Can I extend my free trial?

    For cloud apps, you cannot extend your free evaluation period. All cloud apps are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the app.

    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    ThinkTilt provides support for this app.

    ThinkTilt provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    JIRA Cloud Released 2017-08-03

    Summary

    Template library improvement

    Details

    • Template library: forms installed from the template library will now be automatically associated with their request type, so they are recommended to agents when adding an extra form
    • 'Future' bug: fixed a bug where ProForma popups sometimes complained about being from the future. ProForma is the future, but that shouldn't have caused an error. Sorry.

    Versions

    Version 1.2.2 JIRA Server 7.0.0 - 7.4.4 Released 2017-06-13

    Summary

    Major bug fixes for popups

    Details

    ⚠️ PLEASE UPGRADE PROFORMA DOCKER SERVER BEFORE THIS UPDATE.

    This version fixes bugs related to popups:

    • popups not closing after they're done
    • pages not refreshing after a popup closes

    The fixes for these bugs required major changes to the underlying architecture of ProForma for JIRA Server. The extra usability these changes bring means we highly recommend you upgrade as soon a possible.

    However it also means that the Docker server must be updated to v1.2.2 or later. Please update the Docker server before (or simultaneously with) this add-on to avoid errors. We aim to let you upgrade the Docker server and add-on separately at your convenience; unfortunately this version requires both to be updated. Fortunately it is pretty simple to update the Docker server, see our documentation for how.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ProForma: Forms and Templates for Jira via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Forms and Templates for Jira. You're prompted to log into MyAtlassian. ProForma: Forms and Templates for Jira begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older ProForma: Forms and Templates for Jira versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Forms and Templates for Jira.
    4. Click Free trial to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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