Customers have installed this add-on in at least 34 active instances.
    by ThinkTiltfor JIRA Cloud
    ThinkTilt supports this add-on.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Empower any business team to use JIRA Service Desk, by creating and managing their own forms, without needing IT assistance

    Empower any business team to use JIRA Service Desk, by creating and managing their own forms, without needing IT assistance

    Simplify JIRA administration

    Create the perfect form

    Legal and secure signatures

    Instead of creating hordes of custom fields, screen configurations and tinkering with request types, allow business teams to design, publish and update their own forms without needing any JIRA configuration changes.

    Any department in your organization can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customizing a template, or by building your own.

    ProForma integrates with HelloSign, whose eSignatures carry the same heft as a paper signature. eSignatures play a key role in modernizing businesses. It's no longer necessary to print, sign and scan.

    More details

    SERVER VERSION: Under development and should ship by April 2017. Sign up to be notified when it's available.

    SPECIAL OFFER: Send us the details of any one of your current business processes, and its associated forms and we’ll convert it into a ProForma template - Free of charge with no obligations.

    With ProForma and JIRA Service Desk you can:

    • Convert your organization’s processes from clunky electronic forms and email into efficient online forms
    • Empower teams across your organization to manage their own work processes and iterate on form design without IT assistance
    • Control how information is collected without creating Custom Fields or modifying JIRA screens
    • Build a system to support business processes in minutes by selecting from our library of template processes and forms (View the library)
    • Store your data within your JIRA instance, reducing the risk of data loss

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    ThinkTilt provides support for this add-on.

    Vendor support resources


    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.


    JIRA Cloud Released 2017-04-10


    Simplified form list, template library and forms available to more users


    This release includes a revamp to the UI, which makes it much easier to find all of the forms within a JIRA instance; the template library and forms are now available to more users.

    • FORMS LIST: See which request types a form is associated to and whether the form is being displayed on the Customer portal. JIRA administrators can now see all forms within your JIRA instance from the forms page under add-ons administraton.
    • FORM TEMPLATES: Users with permission to create forms can now use any of the 250 individual form templates, without having to install the entire process template.
    • TEMPLATE LIBRARY: The library is now available to more users and the interface for filtering of the templates is clearer.
    • SUPPORT: Support is now available within ProForma when building forms or administering ProForma.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Forms and Templates for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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