56
Customers have installed this add-on in at least 56 active instances.
56
Customers have installed this add-on in at least 56 active instances.
    by ThinkTiltfor JIRA Cloud and JIRA Server 7.0.0 - 7.3.8
    Supported
    ThinkTilt supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Supported
    ThinkTilt supports this add-on.

    Get support

    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Empower any business team to use JIRA Service Desk, by creating and managing their own forms, without needing IT assistance

    Empower any business team to use JIRA Service Desk, by creating and managing their own forms, without needing IT assistance

    Simplify JIRA administration

    Create the perfect form

    Legal and secure signatures

    Instead of creating hordes of custom fields, screen configurations and tinkering with request types, allow business teams to design, publish and update their own forms without needing any JIRA configuration changes.

    Any department in your organization can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customizing a template, or by building your own.

    ProForma integrates with HelloSign, whose eSignatures carry the same heft as a paper signature. eSignatures play a key role in modernizing businesses. It's no longer necessary to print, sign and scan.

    Simplify JIRA administration

    Create the perfect form

    Collect everything in one place

    Instead of creating hordes of custom fields, screen configurations and tinkering with request types, allow business teams to design, publish and update their own forms without needing any JIRA configuration changes.

    Any department in your organization can easily create the perfect form, without needing IT input. Create a form in minutes by using one of our templates out-of-the-box, by customizing a template, or by building your own.

    Most requests don't start and stop with just one form. The job application form goes with a shortlisting form, an interview summary form and perhaps more. With ProForma and JIRA all of these are stored in one place.

    More details

    With ProForma and JIRA Service Desk you can:

    • Convert your organization’s processes from clunky electronic forms and email into efficient online forms
    • Empower teams across your organization to manage their own work processes and iterate on form design without IT assistance
    • Control how information is collected without creating Custom Fields or modifying JIRA screens
    • Build a system to support business processes in minutes by selecting from our library of template processes and forms (View the library)
    • Store your data within your JIRA instance, reducing the risk of data loss

    Useful links

    More details

    NOTE: ProForma for JIRA Server requires a supporting Docker container running on your network. Please see our documentation for more information.

    With ProForma and JIRA you can:

    • Build forms to collect information without without creating Custom Fields or modifying JIRA screens, or screen schemes;
    • Publish forms to the JIRA Service Desk customer portal;
    • Add forms to existing issues/requests;
    • Build a system to support business processes in minutes by selecting from our template library of over 110 processes and 250 forms (View the library)
    • Store your data within your JIRA instance, reducing the risk of data loss

    User reviews

    (2)
    Sign in to write a review
    by Ron Dinwiddie on 2017-06-09
    Followed instructions exactly as listed for applying for to Service Desk. Form shows up in the portal, but after completing the form the data is lost and does not show up in the ticket. Requested help but clearly does not work as advertised.
    Was this review helpful?YesNo

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, your pricing tier for host products and add-ons is automatically adjusted (as necessary) based on the number of users in your instance.

    If you've opted for annual billing for your host product, add-ons are also billed annually. Annual subscriptions for this add-on include a discount (12 months for the price of 10).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing tier?

    The cloud add-on tier is set automatically based on the maximum tier of the licensed JIRA applications on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, your add-on tier is 50 users.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more

    ThinkTilt provides support for this add-on.

    ThinkTilt provides support for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Documentation

    Find out how this add-on works.

    Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-04-28

    Summary

    Speed and stability!

    Details

    This release of ProForma makes use of new JIRA Service Desk APIs to make forms on the customer portal load quicker, and get submitted more reliably.

    No new features in this release, but prepares for some new features that we plan on announcing soon...

    Versions

    Version 1.2.2 JIRA Server 7.0.0 - 7.3.8 Released 2017-06-13

    Summary

    Major bug fixes for popups

    Details

    ⚠️ PLEASE UPGRADE PROFORMA DOCKER SERVER BEFORE THIS UPDATE.

    This version fixes bugs related to popups:

    • popups not closing after they're done
    • pages not refreshing after a popup closes

    The fixes for these bugs required major changes to the underlying architecture of ProForma for JIRA Server. The extra usability these changes bring means we highly recommend you upgrade as soon a possible.

    However it also means that the Docker server must be updated to v1.2.2 or later. Please update the Docker server before (or simultaneously with) this add-on to avoid errors. We aim to let you upgrade the Docker server and add-on separately at your convenience; unfortunately this version requires both to be updated. Fortunately it is pretty simple to update the Docker server, see our documentation for how.

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate ProForma: Forms and Templates for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for ProForma: Forms and Templates for JIRA. You're prompted to log into MyAtlassian. ProForma: Forms and Templates for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older ProForma: Forms and Templates for JIRA versions compatible with your instance, you can look through our version history page.

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate ProForma: Forms and Templates for JIRA.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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