343
Customers have installed this app in at least 343 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for JIRA Server 6.2 - 7.4.3 and more versions
    Versions available for JIRA Server 6.0 - 6.1.9
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Unsupported
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Get it nowFree app

    Asset management for JIRA and Service Desk with WMI and SSH network scanners, customizable asset reports and user dashboard

    Asset management for JIRA and Service Desk with WMI and SSH network scanners, customizable asset reports and user dashboard

    Automated asset discovery

    Efficient IT assistance

    Powerful search and reports

    You can import your assets into Asset Tracker in a number of ways, including network scanning using WMI and SSH and CSV import. Set up your CMDB solution in no time.

    Create JIRA and Service Desk issues linked to assets directly from your dashboard or My Assets view. Hook asset updates to Service Desk automation and JIRA workflow post-functions. Mobile app for updating by label scans

    With customized asset properties, user synchronization and improved label printing, your asset database in JIRA can be up-to date and useful in a number of scenarios involving physical assets, JIRA users and issues.

    More details

    Asset Tracker makes your IT helpdesk teams unleash their full potential by integrating the inventory functionality seamlessly into JIRA and JIRA Service Desk. Easily map your existing helpdesk and asset management processes within Asset Tracker and JIRA to come up with one complete, scalable and customisable CMDB solution serving your ITSM needs.

    With Asset Tracker for JIRA you can:

    • Link assets to other assets, users or JIRA issues
    • Define asset classes and hierarchical asset folders
    • Autmatically scan your hardware, creating and updating asset information
    • Hook into Service Desk automation and JIRA workflow post-functions
    • Customize layout
    • Search assets with custom query language and JQL extensions
    • Record asset history
    • Print and scan QR code labels
    • Import assets from CSV
    • Perform inventory checks and asset updates by scanning labels with mobile app
    • Email notifications
    • Mobile view
    • Integrate with REST

    Check the Canned Responses for JIRA for easy comment reuse for common IT service issues.

    User reviews

    (18)
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    by Frank Kratzer on 2017-06-27
    This App does what it says! It's easy to implement and integrates well with Jira Service Desk. The network scan automates adding multiple assets saving countless hours for a large network implementation. Support is prompt and helpful. I'd recommend this to anyone looking to integrate Asset Management in Jira.
    1 out of 1 found this review helpful
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    by Steven De Froy on 2017-06-14
    Hands down, fast, awesome and best support I've seen. They handle every request with the needed attention and politeness but still getting things done ! I tried many plugins but most of them were overrated, too expensive for the features it has or just not usefull features. At first it was a payed plugin and I was not convinced because it lacked a good gui and practical things like changing asset types in bulk. Submitting a feature request/bug solved the issues and Spartez handled everything like a pro ! For those looking for a good solution, get rid of the excel's as asset management and place everything in Jira, this really is the way to go. They pull great efforts to fulfill the needs of the costumers and implement changes fast and where possible. FYI: latest update gave a huge performance boost as to loading assets and queries. Keep up the good work, spartez! (their Canned Responses plugin for Jira is worth looking at as well)
    Was this review helpful?YesNo
    by Aaron Nguyen on 2017-06-09
    These guys sure know how to create an idiot proof add-on. Everything was so simple and i have got to add that the support that Janusz provides has been top notch. Even for a free product he was able to respond within an hour, that was totally unexpected. This app does everything we need and even more and integrates with our JIRA Service Desk seemlessly! Lets hope these guys stay around for a very long time. Two thumbs up
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    by IT Dist on 2017-03-31
    First and foremost, the support/service I received from Janusz was superb! Never come across such a proactive engineer! Great work. Secondly, I believe the product serves its purpose very well, currently looking into consolidating our assets into this tracker! Functionally its prefect, it doesn't have the "sparkle" of say "insight" but I doubt you will receive this calibre of service with them. I have full confidence that the Spartez team will continue to improve this add-on. Please continue the awesome work!
    Was this review helpful?YesNo
    by Jacek Zagorski on 2017-03-14
    Awesome and powerful plugin. Support for the plugin is considerate and quick to finding resolutions. I look forward to seeing what Spartez does in their future updates.
    Was this review helpful?YesNo

    Pricing

    Basic support resources are available for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

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    Versions

    Version 2.5.2 JIRA Server 6.2 - 7.4.3 Released 2017-07-05

    Summary

    Performance improvement and bugfix release

    Details

    This is a bugfix and performance improvement release. Here is what's changed:
    • asset browser and asset pages load times have been significantly improved in situations where you have a very large asset database
    • layout of operation sequences dialog has been improved
    • "virtual" network adapters are filtered out during WMI scanning by the companion scanner application

    Read release notes for the full list of changes

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Asset Tracker for JIRA via search. Results include app versions compatible with your JIRA instance.
    5. Click Install to download and install your app.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Asset Tracker for JIRA versions compatible with your instance, you can look through our version history page.

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