305
Customers have installed this add-on in at least 305 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.2 - 7.3.8 and more versions
    Versions available for JIRA Server 6.0 - 6.1.9
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Get it nowFree add-on

    Asset management for JIRA and Service Desk with WMI network scanner, customizable asset reports and user dashboard

    Asset management for JIRA and Service Desk with WMI network scanner, customizable asset reports and user dashboard

    Automated asset discovery

    Efficient IT assistance

    Powerful search and reports

    You can import your assets into Asset Tracker in a number of ways, including network scanning using WMI and SSH and CSV import. Set up your CMDB solution in no time.

    Create JIRA and Service Desk issues linked to assets directly from your dashboard or My Assets view. Hook asset updates to Service Desk automation and JIRA workflow post-functions. Mobile app for updating by label scans

    With customized asset properties, user synchronization and improved label printing, your asset database in JIRA can be up-to date and useful in a number of scenarios involving physical assets, JIRA users and issues.

    More details

    Asset Tracker makes your IT helpdesk teams unleash their full potential by integrating the inventory functionality seamlessly into JIRA and JIRA Service Desk. Easily map your existing helpdesk and asset management processes within Asset Tracker and JIRA to come up with one complete, scalable and customisable CMDB solution serving your ITSM needs.

    With Asset Tracker for JIRA you can:

    • Link assets to other assets, users or JIRA issues
    • Define asset classes and hierarchical asset folders
    • Autmatically scan your hardware, creating and updating asset information
    • Hook into Service Desk automation and JIRA workflow post-functions
    • Customize layout
    • Search efficiently with custom query language JQL extensions
    • Record asset history
    • Print and scan QR code labels
    • Import assets from CSV
    • Email notifications
    • Mobile view
    • Perform inventory checks and asset updates by scanning labels with Android app
    • Integrate with REST

    Check the Canned Responses for JIRA for easy comment reuse for common IT service issues.

    User reviews

    (17)
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    by Steven De Froy on 2017-06-14
    Hands down, fast, awesome and best support I've seen. They handle every request with the needed attention and politeness but still getting things done ! I tried many plugins but most of them were overrated, too expensive for the features it has or just not usefull features. At first it was a payed plugin and I was not convinced because it lacked a good gui and practical things like changing asset types in bulk. Submitting a feature request/bug solved the issues and Spartez handled everything like a pro ! For those looking for a good solution, get rid of the excel's as asset management and place everything in Jira, this really is the way to go. They pull great efforts to fulfill the needs of the costumers and implement changes fast and where possible. FYI: latest update gave a huge performance boost as to loading assets and queries. Keep up the good work, spartez! (their Canned Responses plugin for Jira is worth looking at as well)
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    by Aaron Nguyen on 2017-06-09
    These guys sure know how to create an idiot proof add-on. Everything was so simple and i have got to add that the support that Janusz provides has been top notch. Even for a free product he was able to respond within an hour, that was totally unexpected. This app does everything we need and even more and integrates with our JIRA Service Desk seemlessly! Lets hope these guys stay around for a very long time. Two thumbs up
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    by IT Dist on 2017-03-31
    First and foremost, the support/service I received from Janusz was superb! Never come across such a proactive engineer! Great work. Secondly, I believe the product serves its purpose very well, currently looking into consolidating our assets into this tracker! Functionally its prefect, it doesn't have the "sparkle" of say "insight" but I doubt you will receive this calibre of service with them. I have full confidence that the Spartez team will continue to improve this add-on. Please continue the awesome work!
    Was this review helpful?YesNo
    by Jacek Zagorski on 2017-03-14
    Awesome and powerful plugin. Support for the plugin is considerate and quick to finding resolutions. I look forward to seeing what Spartez does in their future updates.
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    by Michael Warner on 2017-03-10
    This plugin is certainly the best plugin for Asset Tracking inside of Jira, at least for our team. We looked at every option for our Jira server, but this one takes the cake by far. We were concerned that we would have to purchase specialized software for logging and taking an inventory of our IT equipment, but Spartez (creators) helped us find a solution so that we wouldn't have to do that. Much thanks to Spartez!
    Was this review helpful?YesNo

    Pricing

    Basic support resources are available for this add-on.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    Atlassian Community

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    Versions

    Version 2.5.0 JIRA Server 6.2 - 7.3.8 Released 2017-06-07

    Summary

    Operation sequences; scanned computers counter; removed PC Collector

    Details

    This release brings a very powerful addition of configurable operation sequences, hookable into Service Desk automation and workflow post functions and launchable from companion android app, as well as manually from assets and JIRA issues. This lets you automate asset updates and frees you from having to manually modify assets when their state changes.

    Other changes include:

    • counter of added/updated computer assets in WMI and SSH scanner pages
    • PC Collector is removed - WMi and SSH scanners should be used instead
    • bugfixes

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Asset Tracker for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Asset Tracker for JIRA versions compatible with your instance, you can look through our version history page.

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