187
Customers have installed this add-on in at least 187 active instances.
    by SpartezAtlassian Verified
    Spartez is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Server 6.2 - 7.3.1 and more versions
    Versions available for JIRA Server 6.0 - 6.1.9
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Unsupported
    This add-on isn't formally supported, but you can ask a question via Atlassian Answers.

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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Get it nowFree add-on

    Asset management for JIRA and Service Desk with WMI network scanner, customizable asset reports and user dashboard

    Asset management for JIRA and Service Desk with WMI network scanner, customizable asset reports and user dashboard

    Automated asset discovery

    Efficient IT assistance

    Powerful search and reports

    You can import your assets into Asset Tracker in a number of ways, including network scanning using WMI (Windows Management Instrumentation), the PC Collector and CSV import. CMDB solution in no time.

    Create JIRA and Service Desk issues linked to assets directly from your dashboard or My Assets view. Link your IT assistance directly to your asset database and vice versa.

    With customized asset properties, user synchronization and improved label printing, your asset database in JIRA can be up-to date and useful in a number of scenarios involving physical assets, JIRA users and issues.

    More details

    Asset Tracker makes your IT helpdesk teams unleash their full potential by integrating the inventory functionality seamlessly into JIRA and JIRA Service Desk. Easily map your existing helpdesk and asset management processes within Asset Tracker and JIRA to come up with one complete, scalable and customisable CMDB solution serving your ITSM needs.

    With Asset Tracker for JIRA you can:

    • Link assets to other assets, users or JIRA issues
    • Define asset classes and hierarchical asset folders
    • Autmatically scan your hardware, creating and updating asset information
    • Customize layout
    • Search efficiently with built-in query language and custom JQL extensions
    • Record asset history and location
    • Print and scan QR code labels
    • Use CSV import, or easily move data
    • Email notifications about asset search results
    • Use mobile view for quick ad-hoc previews and updates
    • Integrate with Asset Tracker using its REST API

    Please check the Canned Responses for JIRA for easy comment reuse for common IT service issues.

    User reviews

    (12)
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    by Robert Dick on 2017-02-07
    I have started to use the Asset Tracker for JIRA add-on as part of our Service Desk offering. I had looked at a number of "big" products to do some asset tracking work such as LanDesk but I didn't want to abandon my JIRA installation for a net-new helpdesk product and then I can across Asset Tracker for JIRA. For what I need to do the product is perfect. And, more to the point, the support that Spartez offers is superlative! I have come across a few things that I needed help with and the Spartez team has responded incredibly quickly. In fact I came across a bug this morning and I had a fix for the bug within an hour of reporting it! That is a sterling example of extraordinary customer support! I'm still learning about what the product can do but, so far, it is meshing with my needs incredibly well. It is easy and straightforward to configure and the Java and WMI discovery protocols and tools work exactly as advertised. No, it is not LanDesk in terms of the depth and breadth of the product but I'm betting that for most small to medium sized companies the information that it captures and manages along with the integration with Service Desk that it provides will be more than enough to meet most needs. Highly recommended!
    2 out of 2 found this review helpful
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    by Paul Reilly on 2015-04-29
    I found that the Ephor plug-in for JIRA is a very solid platform for managing assets / inventory, and since it runs on JIRA that simplified our installation and integration. The other two JIRA plug-ins I found that do the same thing lack many of the features contained in Ephor. Also one is not intuitive and the other quite unstable. In addition I took a look at available open source products but none met our needs; these included CMDBuild (not a simple install, limited support, inflexible UI), iTop (intricate install and support but a full set of IT tools, overkill for our purposes), and OneCMDB (lack of development and support.) The latest version of Ephor includes key features such as csv file import and export, which is essential for us to migrate data from our old system and to export it to spreadsheets when necessary. Also the addition of access roles that distinguish between reader, editor, and administrator was essential. Finally the search capability and field view templates that can be managed publicly and privately give us the flexibility we need for managing our inventory or generating reports. Although the documentation is a little light, the product is quite intuitive. More importantly the support team at Spartez has been extremely responsive and effective in helping us troubleshoot issues and add new features. That's is one of the primary reasons we are moving ahead with this product. If you own JIRA and need to track inventory, this is a great solution that is also reasonably priced.
    5 out of 6 found this review helpful
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    Spartez

    Thanks for the great review! When we meet at some Atlassian event in the future, drinks are on us :)
    by Artur Assor on 2014-08-11
    Any chance it would be made available for JIRA on Demand users?
    1 out of 1 found this review helpful
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    Spartez

    Hi Artur, This plugin (Ephor for JIRA) is not available for OnDemand. However, we have a sibling product - Ephor standalone (available from http://ephor.spartez.com/), which you can install locally on your system, and which is able to integrate with JIRA remotely, so it is going to work with OnDemand JIRA. Featurs of these two products are almost identical. The only downside to Ephor standalone is that it does not currently integrate with JIRA Service Desk, because Service Desk does not offer any remotely accessible integration points. I hope this is not a showstopper for you. If you have any additional questions, please contact us directly at support@spartez.com Best Regards Janusz Gorycki, spartez.com
    by Kwan Kit Wei on 2014-07-16
    Hi, Is JIRA v5.2 supported? It looks like something I need, so I'd like to evaluate this. Thanks!
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    Spartez

    Hi, Thanks for your review. Ephor for JIRA is currently 100% supported for JIRA Server 6.0-6.3.1, but you can definitely download the free trial and give it a go with lower JIRA versions. Other than that - there's also the standalone (not JIRA add-on) Ephor version available here: http://ephor.spartez.com. Unlike Ephor for JIRA, Ephor standalone for sure can be integrated with any JIRA version, including JIRA 5.2 (but it doesn't have the JIRA Service Desk integrability feature). If you come across any problems please feel free to contact us at support@spartez.com. Best regards, Magdalena Zacharczuk Spartez
    by Paul Fink on 2014-07-01
    The Ikea furniture of plugins. No words in the documentation, just some YouTube videos. The idea is good but needs more functionality ... oh and documentation.
    0 out of 1 found this review helpful
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    Spartez

    Hi Paul, Thanks for your review. Asset management is a vast domain and so is, we've come to realize, the development of a good asset management app, which would remain simple to use, yet facilitate literally infinite user scenarios. If there's anything specific you would like Ephor to do that it doesn't do at the moment, please feel free to contact us directly (support@spartez.com) and we'll see what can be done. As for documentation - we're a limited team, so, for now, a choice had to be made between quickly developing new features upon user request, delivering high quality instant support or systematic development of thorough documentation. Although we currently lack the latter, it is on its way! In the meantime, we'd be happy to walk you through individually, though I'm sure if you'd take a moment to import the embedded in Ephor sample data set and have a look at how it tackles the issue of IT equipment asset management, a lot of the Ephor know-how would become fairly self explanatory. Best regards, Magdalena Zacharczuk, Spartez

    Pricing

    Support

    Asset Tracker for JIRA isn't formally supported.

    Versions

    Version 2.2.1 JIRA Server 6.2 - 7.3.1 Released 2017-02-22

    Summary

    Bugfix release

    Details

    • fixed user picker support for renamed users - NAC-1351
    • better filtering out of "virtual" MAC addresses during WMI and PC Collector scanning - NAC-1353

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Asset Tracker for JIRA via search. Results include add-on versions compatible with your JIRA instance.
    5. Click Install to download and install your add-on.
    6. You're all set! Click Close in the Installed and ready to go dialog.

    To find older Asset Tracker for JIRA versions compatible with your instance, you can look through our version history page.

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