614
Customers have installed this add-on in at least 614 active instances.
    by ServiceRocketAtlassian Verified
    ServiceRocket is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for add-on quality, reliability, and support.

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    for JIRA Cloud
    Supported
    ServiceRocket supports this add-on.

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    Power up your Salesforce CRM business workflow through seamless integration with JIRA Cloud

    Power up your Salesforce CRM business workflow through seamless integration with JIRA Cloud

    Connect Salesforce & JIRA Cloud in Custom Ways

    Find Salesforce information from within JIRA

    Get Started Quickly

    Bring Salesforce to a bigger audience in JIRA Cloud. Associate JIRA issues with Salesforce Cases, Accounts, Opportunities, and more. Push and pull Salesforce information from JIRA.

    Let JIRA Cloud users to find the Salesforce information they are looking for. Create JIRA issue or associate to an existing JIRA issue right from the search results.

    Connect the best of both worlds together in just a few steps. Authorizing connection is a breeze. Import settings from Salesforce first, configure later.

    More details

    *** NEW: Chatter support! ****

    Your development and product management teams live in JIRA. Your support and sales teams close in Salesforce. They all deal with product issues and need an integrated view of what's going in order to be effective. The connector links, pushes and pulls Salesforce information from JIRA for an integrated experience from either interface.

    • Connect JIRA Cloud to multiple Salesforce instances.
    • Choose which Salesforce objects and fields are available in JIRA Cloud.
    • Search for Salesforce objects from within JIRA Cloud.
    • Create Salesforce object from JIRA.
    • Associate Salesforce objects to JIRA issues, push and pull changes to/from Salesforce.
    • See aggregated view of comments from associated Salesforce Cases.
    • View, create and associate JIRA issue in Salesforce. Install the Salesforce App certified by Salesforce.
    • ...and more!

    Want help getting the Connector setup and configured in your environment? Check out our Implementation Services.

    Register for Webinar.

    User reviews

    (19)
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    by Xavier Richard on 2017-07-10
    Found no way how to install the license once paid. We indefinitely have to reset the trial license each month...
    1 out of 1 found this review helpful
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    ServiceRocket

    Hi Xavier, I've sent you an email hoping that it provides a full clarification on this matter. Please don't hesitate to reach out to us if you have further questions.

    - Azwandi, Product Manager.

    by Michelle Melancon on 2017-06-12
    Awful. The documentation that Service Rocket keeps directing me to in order to work through the endless issues we are having has absolutely nothing in it and we are forced to wait a day or two for replies on urgent issues. Completely change the current behavior, force an upgrade, provide no documentation or support. Awesome.
    1 out of 1 found this review helpful
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    ServiceRocket

    Hi Michelle, sorry that the migration wasn't as smooth as we both hoped for. I believe all of these issues have been sorted out but if there's still any outstanding issue, please reach out to me directly at azwandi@servicerocket.com.

    by Shay McAulay on 2017-06-12
    Do not use this add on. The auto-sync never finishes. Then uninstalling the add-on causes problems with workflow events. We have had to leave it installed, and enabled to keep our workflows working correctly. Very disappointed.
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    by Jason Gamroth on 2017-05-11
    Support is in Malaysia which results in a 24hr turn around when you have any technical problems just for a response. We normally have to call their Sales staff to actually get any traction or responses from the company. We are also now over 48 hours into an outage of the Cloud Connector and their team is still looking into it.
    1 out of 1 found this review helpful
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    by Michiel Tibboel on 2017-03-23
    Why did you remove all useful features for Salesforce Case integration? I cannot even sync comments and have to update in Jira and Salesforce separately??? Did your product owner forget to check with your users?
    1 out of 1 found this review helpful
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    ServiceRocket

    Hi Michiel, the Cloud connector does not have the exact functionality of the Server connector, but we're still displaying the comments in both systems - just not sync'd. The comments are also now taggable (e.g. #salesforce, #jira) so you can select which comments to be seen. More info at https://docs.servicerocket.com/display/CCSFJIRA/Working+with+Comments. Hope this helps.

    Pricing

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    Paid-via-Atlassian pricing FAQ

    How does cloud add-on pricing work?

    Cloud pricing is subscription based. You are eligible for support and automatic version updates as long as your subscription is active.

    When your subscription renews each month, you are automatically billed for host products and add-ons based on the number of users in your instance.

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my cloud pricing?

    Add-ons are billed based on the number of users in your host product. JIRA Cloud add-ons are priced based on the maximum users of the JIRA products on your instance. For example, if you have JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you pay the 50-user price for add-ons.

    The pricing structure for cloud products and add-ons will be changing July 31, 2017, as follows:

    • Monthly subscriptions with up to 10 host product users are billed at a flat rate price.
    • Monthly subscriptions with more than 10 users are billed per user, starting at the first user.
    • Monthly subscriptions with more than 100 users are billed per user. The table above provides example pricing at various user levels.
    • If per-user pricing is not yet available for this add-on, please contact the vendor for further information.

    If you've opted for annual billing for your host product, add-ons are also billed annually at a discount (12 months for the price of 10).

    Do you offer academic, community, or open-source licenses?

    Academic, community and open source licenses are not available for cloud add-ons.

    Can I extend my free trial?

    For cloud add-ons, you cannot extend your free evaluation period. All cloud add-ons are immediately subscribed by a user, and we provide a free evaluation period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    ServiceRocket is an vendor, committed to providing support for their add-ons at least 8 hours a day, 5 days a week.

    Vendor support resources

    Documentation

    Find out how this add-on works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this add-on.

    Versions

    JIRA Cloud Released 2017-03-31

    Summary

    Minor version update

    Details

    Minor version update

    Installation

    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Salesforce & JIRA Cloud Connector.
    4. Click Free trial to download and install your add-on.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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