Customers have installed this add-on in at least 9 active instances.
    by Sapling Valleyfor JIRA Server 7.0.0 - 7.3.1
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    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.
    Sapling Valley supports this add-on.

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    Data Center
    This add-on is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This add-on is compatible with JIRA Service Desk.

    Escalate JIRA issues with on-call rosters and notifications. Get your issues in the right hands, the first time

    Escalate JIRA issues with on-call rosters and notifications. Get your issues in the right hands, the first time

    Configurable On-Call Rosters

    Integrated JIRA Issue Escalation

    Notifications keep everybody in the loop

    Ensure your issues can always be directed to the right person.

    Create flexible schedule based rosters to put your team on call.

    Teams spread across the globe? Elevator understands. Users always see their local time.

    No more issues sitting unassigned in queues.

    Users can escalate issues and be confident their issue will be assigned to the right person.

    Automate Elevator with your custom JIRA workflows and JIRA Service Desk actions.

    Everyone involved is notified of updates immediately via email, Atlassian HipChat, Slack and webhooks.

    With acknowledgement notifications you know your urgent issue is being handled

    Find out more at elevatorforjira.com

    More details

    Winner of Best Newcomer Add-on in Codegeist 2016!

    Administrators define and manage on-call rosters; users escalate JIRA issues to on-call team members; and flexible notifications keep everyone up to date. Supported notification types include email, Atlassian Hipchat, Slack and webhooks.

    Elevator for JIRA was born because we had the same challenges as you: Issues weren't getting to the right people quickly, timely updates weren't being provided and our incident management process was suffering. This resulted in delays, confusion and frustration.

    We knew there needed to be a better solution, so we built it.

    We knew getting issues to the right people and alerting them quickly would increase efficiency, get issues resolved faster and make us all look good.

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    Paid-via-Atlassian pricing FAQ

    How does server add-on pricing work?

    Server products and add-ons are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing tier?

    For JIRA Server 7.0 or later, the add-on tier should match the maximum tier of the licensed JIRA applications on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for add-ons.

    For versions of JIRA Server prior to 7.0, the add-on tier should match the licensed user tier for JIRA. Even if fewer users want to use the add-on than your JIRA license, the two licenses should match exactly.

    Note: While this add-on has features specific to JIRA Service Desk, the add-on is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server add-ons, purchase and renewal is half-price if you have an academic license for your Atlassian host application. Server add-ons are always free for community and open-source licenses. Cloud add-ons do not have discounted or free licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server add-ons, you can extend your add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    How can I buy add-ons for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    Sapling Valley supports Elevator for JIRA - Issue Escalation. You can visit the support site to get help.

    Get support


    Version 2.0.4 JIRA Server 7.0.0 - 7.3.1 Released 2017-01-30


    Minor enhancement to permissions


    With this release JIRA administrators are able to create rosters regardless of whether they have the "Create Shared Objects" permission set


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Elevator for JIRA - Issue Escalation via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Elevator for JIRA - Issue Escalation. You're prompted to log into MyAtlassian. Elevator for JIRA - Issue Escalation begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Elevator for JIRA - Issue Escalation versions compatible with your instance, you can look through our version history page.

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