Customers have installed this app in at least 927 active instances.
    by RiadaAtlassian Verified
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    for JIRA Server 7.0.0 - 7.4.3 and more versions
    Versions available for JIRA Server 4.4 - 6.4.14
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.
    Riada supports this app.

    Get support

    Data Center
    This app is compatible with the clustering and high-availability capabilities of our products.
    JIRA Service Desk
    This app is compatible with JIRA Service Desk.

    The ALL-IN-ONE Notification Assistant for JIRA, it’s all you’ll ever need

    The ALL-IN-ONE Notification Assistant for JIRA, it’s all you’ll ever need

    Send notifications to anyone based on any JQL

    Create great looking email templates

    Notify HipChat rooms or external REST-API

    You can specify any JQL query and trigger the notification to be sent based on time definitions or events. Send notifications outside JIRA or to Service Desk customers and customize the email to fit you specific needs.

    Specify email subject, email theme, email message and email footer, include your logo and decide which fields should be displayed in the notification

    Send your notifications to a HipChat room, add issue comments or call external REST-APIs to trigger you own internal or external system

    More details

    Create notifications based on any JQL query. You can configure the notifications to trigger at any point in time and at any given interval.

    Create great looking email notification templates!

    • Customize the email theme, email subject, body and footer, add a logo. Decide which fields should be presented in the email. Customize the field names displayed in the email

    Trigger your notification based on JIRA events or depending on values in Date/Time Custom Fields on issues found by the JQL query.

    Automatically publish your notifications to HipChat. Notify an internal och external REST-API to let users/system know about the notification. Automatically add comments to issues found by the specified JQL.

    Some possible use cases

    • Remind users that due dates are coming up in a few days
    • Deliver a report on critical issues to your managers
    • Use any other possible JQL query to fire a notification to anyone (even users outside of JIRA)

    Help your users act on issues in time!

    User reviews

    Sign in to write a review
    by Brad Mace [ATS] on 2016-11-01
    We're using ReceiveMe to handle incoming mail from external users, and Notification Assistant to send our comments back to the external users, allowing us to have an email-only channel without users having to activate their accounts (since our server isn't open to the internet). This is a really well thought out plugin. It has enough options to be pretty flexible and powerful, but the interface is still fairly intuitive. I was able to get alerts set up much quicker than some other plugins I've tried. You can send notications real-time in response to events, or batched on whatever schedule you like. You can leverage custom fields, as well as roles, groups, and raw email addresses. You can also go beyond email and nofify HipChat rooms or arbitrary REST endpoints. Only thing I would add is an option to blacklist certain email addresses from receiving notifications. This would help us avoid notifications going to our own inbox and being reprocessed as new comments.
    Was this review helpful?YesNo
    by Vu Xuan Hung on 2016-09-07
    Yeah, sorry Riada. The add-on currently got this feature. Thank for your help!
    Was this review helpful?YesNo

    Thanks for your feedback!!

    We do already support custom fields like User Picker, Group Picker and a lot more as recipients. Can you please add this feature request in our support portal (https://support.riada.se) and we can discuss this in more details.

    Thanks again! Cheers //Mathias [Riada]

    by Ewa Boloczko on 2016-08-24
    Very easy, very nice plugin, only one simple thing should be improved: while designing the template we can add custom fields from JIRA, which is cool. But the list of fields is not not sorted alphabetically...I have lot of custom fields, and for me it's very painful process to find correct one. Thanks!
    Was this review helpful?YesNo

    Thanks for your feedback Ewa! We have, just for you, released a new version with sorted fields in the email template configuration. Thanks again! Cheers //Mathias [Riada]

    by Shehan Lena on 2016-08-11
    Actually very good support. Had an issue which I thought was them - turned out to be a user error. They came in, did a screen share session and we figured it out. Good product as well and easy to configure.
    Was this review helpful?YesNo


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    Paid-via-Atlassian pricing FAQ

    How does server app pricing work?

    Server products and apps are hosted on your servers. Licenses are perpetual and the purchase price include 12 months of maintenance (support and version updates).

    You can renew maintenance after 12 months at 50% of the current purchase price. You can upgrade the tier of your host product and app licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    If app pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.

    How do I determine my server pricing?

    Apps are billed based on the number of users in your host product. For JIRA Server 7.0 or later, the app tier should match the maximum tier of the licensed JIRA products on your instance. For example, if you're running JIRA Software (50 users) and JIRA Service Desk (10 agents) on the same instance, you should purchase the 50-user tier for apps. For versions of JIRA Server prior to 7.0, the app tier should match the licensed user tier for JIRA. Even if fewer users want to use the app than your JIRA license, the two licenses should match exactly.Note: While this app has features specific to JIRA Service Desk, the app is technically available across the whole JIRA instance. Therefore the above guidelines for the license tier still apply.

    Do you offer academic, community, or open-source licenses?

    For server apps, purchase and renewal is half-price if you have an academic license for your Atlassian host product. Server apps are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    For server apps, you can extend your app trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Try it free and you'll be directed to generate a new license. Paste this license key into the app listing in UPM from your Atlassian host product, and you're all set.

    How can I buy apps for my legacy JIRA Server or Confluence Server license?

    If you own a legacy JIRA Server Unlimited (100+ users) or Confluence Server Unlimited (2000+ users) license purchased in 2012 or earlier, legacy app pricing is no longer available. You have two options for app purchasing:

    • Purchase the app at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the app at the same tier.

    Learn more

    Riada is an vendor, committed to providing support for their apps at least 8 hours a day, 5 days a week.

    Vendor support resources


    Find out how this app works.


    Collaborative documentation platform hosted by this vendor.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.


    Version 5.3.11 JIRA Server 7.0.0 - 7.4.3 Released 2017-08-16


    Minor bugfix release


    Fixed an issue where JQL Filter doesn't shows completely.


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Notification Assistant for JIRA via search. The appropriate app version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Notification Assistant for JIRA. You're prompted to log into MyAtlassian. Notification Assistant for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Notification Assistant for JIRA versions compatible with your instance, you can look through our version history page.

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