Notification Assistant for JIRA

(12) 1741 downloads Riada Labs Admin toolsAvailable for JIRA 5.2-rc1 - 6.2.3 Atlassian Verified
This add-on is supported by Riada Labs, an Atlassian Verified vendor.

Get support

The ALL-IN-ONE Notification Assistant for JIRA, it’s all you’ll ever need

Send notifications to anyone based on any JQL

Create great looking email templates

Notify HipChat rooms

You can specify any JQL query and trigger the notification to be sent based on time definitions or events. Send notifications to people outside JIRA.

Specify email subject, email message and email footer, include your logo and decide which fields should be displayed in the notification

Send your notifications to a HipChat room.

And much more...

Pricing overview

Pricing details are loading…

This add-on is not available for OnDemand.

You can browse available OnDemand add-ons here.

User reviews

(12)Sign in to write a review »
by Tadas on 20 Nov 2013
Is it possible to write a query defining the following conditions: Sent an email to those Jira users (using their Jira account email) who logged <x hours during past x days?
Was this review helpful?YesNo

Vendor response

Dear Tadas, The NAFJ sends a list of issue to a recipient triggered by a valid JIRA JQL expression. We can elaborate more on your needs if you file a support ticket here:
by David L. Campbell on 29 Oct 2013
Very responsive team and very useful plugin!
Was this review helpful?YesNo
by Tomas Lundborg on 29 Aug 2013
We have diff types or work in our flow. Some of them are "drop-what-you-are-doing-and-fix"-type issues. We use this plugin to deal with those, because they cannot be lying around without someone picking them up. This plugin fits our needs perfectly.
Was this review helpful?YesNo
by Jesus De La Rosa on 20 Apr 2013
Very responsive team. We have asked to include several features and they have delivered every time. Highly recommended.
Was this review helpful?YesNo
by Jens Skott on 19 Apr 2013
Awesome plugin to help me keep issues alive and the people involved with the issues notified what happends with some simple JQL:s
Was this review helpful?YesNo

More details

Create notifications based on any JQL query. You can configure the notifications to trigger at any point in time and at any given interval.

Create great looking email notification templates!

  • Customize the email subject, body and footer, add a logo. Decide which fields should be presented in the email. Customize the field names displayed in the email

Trigger your notification based on JIRA events! Automatically publish your notifications to HipChat. Automatically add comments to issues found by the specified JQL

Some possible use Cases

  • Remind users that due dates are coming up in a few days
  • Deliver a report on critical issues to your managers
  • Use any other possible JQL query to fire a notification to anyone (even users outside of JIRA)

Help your users act on issues in time!

Paid-via-Atlassian pricing FAQ

How do upgrades and renewals work?

You can upgrade your Atlassian host product license to increase the user tier for add-on licenses any time. Upgrade prices are calculated based on Atlassian's formula, and are automatically reflected in your cart. View an example of the JIRA upgrade price matrix here.

Add-on licences for downloaded Atlassian products are perpetual. Your original purchase includes 12 months of maintenance. To continue receiving upgrades and support after the initial 12 months, you can renew your maintenance for 50% of the original purchase price. You can purchase maintenance for up to 36 additional months at any time.

OnDemand add-on subscriptions renew each month and can be canceled any time.

How do I determine my pricing tier?

Choose the same user tier you pay for in the Atlassian host application. For example, if you have a JIRA download license for 25 users, you should purchase this tier.

Even if fewer users want to use the add-on than your host application license, the two licenses should match exactly.

What's the difference between OnDemand and download pricing?

Just like your Atlassian host application, there are two pricing models. Pick the model that matches your Atlassian product, and the same rules apply:

Subscriptions renew every month
Add-ons and instances are hosted by Atlassian
Licenses last forever, support and upgrades last for 12 months
Instances and add-ons are hosted on your servers
Do you offer academic, community, or open-source licenses?

Add-on purchase and renewal is half-price if you have an academic license for your Atlassian host application.

Add-ons are always free for community and open-source licenses.

For more details about qualifying for special licenses, see here.

Do you offer enterprise pricing?

Choose enterprise pricing if your Atlassian host application is billed for enterprise licenses.

Enterprise pricing includes 24/7 phone and email support, access to training through Atlassian University, and other perks. Learn more.

Can I extend my free trial?

You can extend your add-on trial up to 5 times – in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you'll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

Alternatively, if you remove your expiring trial license from your Atlassian host application, you can re-add it back for another free trial.

What are legacy pricing tiers?

If you bought your Atlassian host application during or before February 2012, you qualify for legacy pricing tiers.

  • JIRA tiers are 10, 25, 50, and 100 users. The legacy unlimited tier was 100+ users.
  • The Confluence legacy tiers are 10, 25, 50, 100, 500, and 2000 users. The unlimited legacy tier was 2000+ users.
  • There are no enterprise licenses prior to and including February 2012.


Riada Labs is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

Riada Labs supports Notification Assistant for JIRA. You can visit the support site to get help.

Get support

Release notes

version 2.5.7JIRA 5.2-rc1 - 6.2.3

In version 2.5.7, we have now support for "Project Lead" and "Component Lead" to be recipients.


  1. Log into your JIRA instance as an admin.
  2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
  3. Click Find new add-ons from the left-hand side of the page.
  4. Locate Notification Assistant for JIRA via search. The appropriate add-on version appears in the search results.
  5. Click Try free to begin a new trial or Buy now to purchase a license for Notification Assistant for JIRA. You're prompted to log into MyAtlassian. Notification Assistant for JIRA begins to download.
  6. Enter your information and click Generate license when redirected to MyAtlassian.
  7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

To find older Notification Assistant for JIRA versions compatible with your instance, you can look through our version history page.

Similar add-ons