Customers have installed this add-on in at least 494 active instances.

Notification Assistant for JIRA

by Riada for JIRA Server 7.0.0 and more versions
Versions available for JIRA Server 4.4 - 6.4.12
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Data Center
This add-on is compatible with the clustering and high-availability capabilities of our products.

    The ALL-IN-ONE Notification Assistant for JIRA, it’s all you’ll ever need

    Send notifications to anyone based on any JQL

    Create great looking email templates

    Notify HipChat rooms or external REST-API

    You can specify any JQL query and trigger the notification to be sent based on time definitions or events. Send notifications outside JIRA or to Service Desk customers and customize the email to fit you specific needs.

    Specify email subject, email theme, email message and email footer, include your logo and decide which fields should be displayed in the notification

    Send your notifications to a HipChat room, add issue comments or call external REST-APIs to trigger you own internal or external system

    Pricing overview

    Pricing details are loading…

    This add-on is not available for Cloud.

    You can browse available Cloud add-ons here.

    User reviews

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    by John Desha on 2015-08-07
    This is a great add-on, very full featured and works as advertised. Riada is extremely responsive and has implemented feature requests for us in surprisingly short time. We are very impressed.
    Was this review helpful?YesNo
    by Bob Iskandar on 2014-08-01
    Hi, I just installed it and it looks promising. I cannot find a support email, so I have to contact u here I want to select this select this field in the email template, but cannot seem to do it: "All Comments" from this plugin (https://marketplace.atlassian.com/plugins/com.primefieldsoftware.jira.essentialcustomfields) Would appreciate your help PS: I need the complete comment history attached for each email that's why I am using this plugin
    Was this review helpful?YesNo

    Vendor response

    Hi Bob! You can use our support system to ask questions or request features etc. You can click on the "Support" tab here on marketplace where you can find documentation or links to the support system, or just go directly to https://support.riada.se :) Please ask you questions there, though this is just for reviews! Cheers //Mathias
    by Fred Jandt on 2014-05-20
    This is a great add-on. We were looking for a way to update and customize our email templates without having to restart Jira each time and this served that purpose wonderfully. Great functionality with endless possibilities!
    Was this review helpful?YesNo
    by Tadas on 2013-11-20
    Is it possible to write a query defining the following conditions: Sent an email to those Jira users (using their Jira account email) who logged <x hours during past x days?
    Was this review helpful?YesNo
    by David L. Campbell on 2013-10-29
    Very responsive team and very useful plugin!
    Was this review helpful?YesNo

    More details

    Create notifications based on any JQL query. You can configure the notifications to trigger at any point in time and at any given interval.

    Create great looking email notification templates!

    • Customize the email theme, email subject, body and footer, add a logo. Decide which fields should be presented in the email. Customize the field names displayed in the email

    Trigger your notification based on JIRA events or depending on values in Date/Time Custom Fields on issues found by the JQL query.

    Automatically publish your notifications to HipChat. Notify an internal och external REST-API to let users/system know about the notification. Automatically add comments to issues found by the specified JQL.

    Some possible use cases

    • Remind users that due dates are coming up in a few days
    • Deliver a report on critical issues to your managers
    • Use any other possible JQL query to fire a notification to anyone (even users outside of JIRA)

    Help your users act on issues in time!

    Paid-via-Atlassian pricing FAQ

    How does add-on pricing work?

    Just like your Atlassian host application, there are two pricing models for add-ons. Pick the model that matches your Atlassian product, and the same rules apply:

    Server pricing

    • Products and add-ons are hosted on your servers.
    • Licenses last forever and include 12 months of maintenance (support and version updates).
    • You can renew maintenance after 12 months at 50% of the current purchase price.
    • You can upgrade the tier of your host product and add-on licenses at any time. Upgrade prices are calculated based on Atlassian's formula (view example).

    Cloud pricing

    • Products and add-ons are hosted by Atlassian.
    • You are eligible for support and automatic version updates as long as your subscription is active.
    • Your subscription automatically renews every month. Annual pricing is also available.
    • Your pricing tier for host products and add-ons is automatically upgraded (as necessary) when you add users to your instance.

    Price changes

    • If add-on pricing changes after your initial purchase, there's a 60-day grandfathering period during which you can renew based on the old pricing.
    How do I determine my pricing tier?

    Choose the same user tier you pay for in the Atlassian host application. For example, if you have a JIRA Server license for 25 users, you should purchase this tier. Even if fewer users want to use the add-on than your host application license, the two licenses should match exactly.

    Do you offer academic, community, or open-source licenses?

    Add-on purchase and renewal is half-price if you have an academic license for your Atlassian host application.

    Add-ons are always free for community and open-source licenses.

    For more details about qualifying for special licenses, see here.

    Can I extend my free trial?

    You can extend your Server add-on trial up to 5 times - in other words, for up to six months. Extend your trial by generating a new evaluation license key from Atlassian Marketplace. Click Free Trial and you'll be directed to generate a license at MyAtlassian. Paste this license key into the add-on listing in UPM from your Atlassian host application, and you're all set.

    You cannot extend your Cloud free evaluation period. All Cloud add-ons are immediately subscribed by a user, and we provide a free evaluation of period. This is a minimum of 30 days and ends on the second billing cycle after you first subscribe to the add-on.

    How can I buy add-ons for my legacy JIRA or Confluence license?

    If you own a legacy JIRA Unlimited (100+ users) or Confluence Unlimited (2000+ users) license purchased in 2012 or earlier, legacy add-on pricing is no longer available. You have two options for add-on purchasing:

    • Purchase the add-on at the non-legacy Unlimited (10000+ users) tier.
    • Renew your JIRA or Confluence license at a non-legacy tier, then purchase the add-on at the same tier.

    Learn more


    Riada is Atlassian Verified. Verified add-on vendors demonstrate high quality, reliability, and business traction. Learn more

    Riada supports Notification Assistant for JIRA. You can visit the support site to get help.

    Get support

    Release notes

    Version 5.0.0 JIRA Server 7.0.0 Released 2015-10-08


    JIRA 7 Compatible


    JIRA 7 Compatible


    1. Log into your JIRA instance as an admin.
    2. Click the admin dropdown and choose Atlassian Marketplace. The Manage add-ons screen loads.
    3. Click Find new add-ons from the left-hand side of the page.
    4. Locate Notification Assistant for JIRA via search. The appropriate add-on version appears in the search results.
    5. Click Try free to begin a new trial or Buy now to purchase a license for Notification Assistant for JIRA. You're prompted to log into MyAtlassian. Notification Assistant for JIRA begins to download.
    6. Enter your information and click Generate license when redirected to MyAtlassian.
    7. Click Apply license. If you're using an older version of UPM, you can copy and paste the license into your JIRA instance.

    To find older Notification Assistant for JIRA versions compatible with your instance, you can look through our version history page.

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