Customers have installed this app in at least 96 active instances.
    by RefinedWikiAtlassian Verified
    RefinedWiki is an Atlassian Verified vendor. Verified vendors demonstrate Atlassian standards for app quality, reliability, and support.

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    for Jira Cloud
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Jira Service Desk
    This app is compatible with Jira Service Desk.
    Free app

    Theme and customize Jira Service Desk customer portals

    Theme and customize Jira Service Desk customer portals

    Customized Portals

    A Branded Experience

    Mobile Ready

    Use simple editors to customize customer facing portals by adding rich content, quick link icons, and improved organization from templates.

    Use the inbuilt theme editor to easily design customer portals to suit your company brand or individual teams.

    Find answers, file a request or track issues on a clean, mobile responsive interface.

    More details

    This award winning app makes customization of Jira Service Desk customer portals simple. The app improves the user interface of Jira Service Desk by providing flexible customization of customer portals, rich content structure and simple navigation.

    The themed customer portal is accessible through our service: YOUR_NAME.refined.support. Agents will still use the regular Jira Service Desk UI in the Atlassian Cloud.

    PLEASE NOTE: This app is in ALPHA. Do not use in production. Theme data and portal layout data are stored in our service and may be removed after ALPHA. All customer requests are stored in JSD Cloud and will remain after uninstallation of our add-on.

    Our Service is using the REST API of the Atlassian Cloud to create and interact with service desk data.

    The following functionality is currently missing but we intend to include this feature scope in the 1.0 release:

    • RequestType: Labels
    • Knowledge Base
    • Links from emails not redirected to our service

    Reviews for cloud

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    by Caine Lloyd on 2018-01-12
    So far this looks beautiful, and the examples I have found look great. Was there an official beta release, or was there any delay?
    Was this review helpful?YesNo
    by Gabriel Viger on 2017-11-01
    Great customization possibilities. No bugs so far :) Do you know when it will be officially available? Can't have production data stored in your servers ;)
    4 out of 4 found this review helpful
    Was this review helpful?YesNo

    Cheers for the positive feedback Gabriel. We are continuously shipping updates to this app and will go into Beta next week. We cannot give you an exact date on the official release but it will be soon :)

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    Jira Cloud Released 2017-10-26


    Minor version update


    Minor version update


    1. Log into your Jira instance as an admin.
    2. Click the admin dropdown and choose Add-ons. The Find new add-ons screen loads.
    3. Locate Refined Theme for Service Desk Cloud α.
    4. Click Install to download and install your app.
    5. You're all set! Click Close in the Installed and ready to go dialog.

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