by Reamazefor HipChat and HipChat Server 1.2.8 - 1.4.3
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    Supported
    Reamaze supports this app.

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    Get it nowFree app

    Simplified helpdesk for sites and apps. Email - Social - Livechat - Integrated

    Simplified helpdesk for sites and apps. Email - Social - Livechat - Integrated

    Receive notifications for incoming conversations

    Map your users to Reamaze staff users

    Install group-wide or to just one room

    When a new customer conversation or reply comes into Reamaze, whether it's from email, Facebook, Twitter, Instagram, SMS/MMS, or Chat, we'll notify your HipChat room.

    Reamaze will automatically use @mentions to tag the appropriate staff members when new conversations or replies come in.

    Every brand in Reamaze can be assigned a separate HipChat room. If you're managing multiple brands under one umbrella account, Reamaze let's you handle this with ease.

    Receive notifications for incoming conversations

    Map your users to Reamaze staff users

    Install group-wide or to just one room

    When a new customer conversation or reply comes into Reamaze, whether it's from email, Facebook, Twitter, Instagram, SMS/MMS, or Chat, we'll notify your HipChat room.

    Reamaze will automatically use @mentions to tag the appropriate staff members when new conversations or replies come in.

    Every brand in Reamaze can be assigned a separate HipChat room. If you're managing multiple brands under one umbrella account, Reamaze let's you handle this with ease.

    More details

    Features

    • Email integration
    • Facebook, Twitter, Instagram integration
    • SMS/MMS integration via ClickSend and Twilio
    • Direct Messaging and Live Chat
    • External and Internal Bnowledge Bases
    • Multi-brand management
    • Simple CRM
    • Team collaboration and staff notes
    • Automated workflows
    • Customizable email templates
    • Automatic collision detection
    • Customizable notifications, tags, and filters
    • Response templates
    • Permalinks
    • Autoresponders
    • Volume, response time, and staff reports
    • JavaScript integrations
    • iOS and Android apps

    Businesses who love their customers love us. Hear what they have to say:

    Mike (Codeity): Once we started using Reamaze we found our solution to customer support. We now have a fully integrated and mobile solution to engaging with our customers in realtime.

    Kat (MoviePilot): In order to optimize communication with over 30 million fans, we required a tool which would seamlessly integrate all of our channels into one manageable interface. Reamaze solved that problem for us.

    More details

    Features

    • Email integration
    • Facebook, Twitter, Instagram integration
    • SMS/MMS integration via ClickSend and Twilio
    • Direct Messaging and Live Chat
    • External and Internal Bnowledge Bases
    • Multi-brand management
    • Simple CRM
    • Team collaboration and staff notes
    • Automated workflows
    • Customizable email templates
    • Automatic collision detection
    • Customizable notifications, tags, and filters
    • Response templates
    • Permalinks
    • Autoresponders
    • Volume, response time, and staff reports
    • JavaScript integrations
    • iOS and Android apps

    Businesses who love their customers love us. Hear what they have to say:

    Mike (Codeity): Once we started using Reamaze we found our solution to customer support. We now have a fully integrated and mobile solution to engaging with our customers in realtime.

    Kat (MoviePilot): In order to optimize communication with over 30 million fans, we required a tool which would seamlessly integrate all of our channels into one manageable interface. Reamaze solved that problem for us.

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    Pricing

    Reamaze provides support for this app.

    Reamaze provides support for this app.

    Vendor support resources

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Documentation

    Find out how this app works.

    See existing Q&A in Atlassian CommunityAsk a question in the Atlassian Community

    Atlassian-hosted discussions connect you to other customers who use this app.

    Versions

    HipChat Cloud Released 2014-08-05

    Summary

    Initial Release of Reamaze Hipchat Add-on

    Versions

    Version 1.1.0-AC HipChat Server 1.2.8 - 1.4.3 Released 2014-08-05

    Summary

    Initial Release of Reamaze Hipchat Add-on

    Installation

    1. Log into your HipChat instance.
    2. From the main horizontal menu, click on Integrations. The integration screen loads
    3. Locate Reamaze. The screen contains app versions compatible with your HipChat instance.
    4. Hover over the app and click the + symbol to install. Then follow on-screen instructions. If your app can only be installed by an administrator, you will see a prompt. Otherwise, choose a room you own to install the app.
    5. You're all set!

    Click on Get it now to be redirected to your HipChat instance to install this app. Then follow on-screen instructions. If your app can only be installed by an administrator, you will see a prompt. Otherwise, choose a room you own to install the app.

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